I had a great shopping experience here, I had no problems with delivery, I received my dress in a few days. It was exactly what I asked for, not a problem as I once thought. I don't order clothes online just because of size and quality issues, I like to see them before my purchase, so this was a first time experience for me and I was not disappointed. I will shop with these girls again :)
All of the 1-star reviews on this site are true. The pictures on the site are fake and what you get is absolute garbage, after a 2-month wait for delivery, and then you can't return. I am so upset. This company needs to be shut down. If you take a look at the 5-star reviews, they are clearly all written by the same person trying to impersonate an English-speaker but not totally getting it right. SiteJabber, you need to flag these fake reviews and represent PopJulia's true consumer score, which is 1 star.
The prices are great and so is the quality of the clothes. My order was shipped almost immediately and it took a few days to arrive, which is much faster than most online boutiques. Overall, my experience with this page was amazing.
I have shopped here many times and never had a problem until now. I wanted to return something and I received information about the return. They gave me a coupon of $ 10 as compensation, which was good, but the system needs to be fixed so that information cannot be given a little faster.
I bought a Bag with square design, it arrived a few days ago, it has colors identical to the announcement of the product, with 5 departments to organize personal items, comfortable thanks to its materials and finishes of good quality, includes a tape to put it in shoulder mode, shipping on time, no problems
My sister has received these shirts as gifts several times and she loves them. Not only do they look great, but they wash and dry well, they also dress well since she is very hard on her shirts! I also love receiving one every month, it's like receiving a gift every month. Thank you.
I bought here a red dress with long laces and received many compliments. All the dresses i have ordered in this boutique are still in excellent condition and the material they wear is very good, worth the price!
If you are interested in buying accessible fashion, this is the perfect place! It has very good products at cheaper prices than other pages, I have done very well, I wear 2 dresses with accessories and they arrived well, I thought it would be more delayed, but it is very good
This is a Chinese scam business! You can not trust what you see in picture.
I received a horrible pink cloth with tilted pockets and very short narrow sleeves.
They admitted to shipped wrong item to me after I send 2 pictures what I received and what I saw their website. Its only matched the color of pink cloth...
BUT STILL, they can refund me only 50%, why I have to pay 50% of their mistake to shipped. This is a joke, I wish they will stop messing around.
Sorry to hear that. We will keep improving our products and services.If you run into any issue, please do not hesitate to contact us at support@popjulia.com
I love my bag! I ordered a few days ago, it arrived in perfect condition! This shows that this online store not only puts a "luxury" bag in its place, but takes the time to make sure the product is of high quality before trying to sell it.
It is a great experience every time I come here. The staff goes out of their way to help us find what is available to buy online. Quick to get the dresses, please make sure the orders are express and there are no late arrivals. This boutique is and always will be the only place where I buy dresses and accessories.
Bought a sweater for myself... Miss sized... my 8 year old daughter size!. Sleeves are too short for any size bed quality! The color is not as advertised! And oh my God try to return... Pay shipping to China which will be more than sweater or dress! Stay away! Horrible customer service., I mean there is none just one guy sitting answering emails youre lucky if he will answer you!
Sorry for all inconvenience caused.
About SIZE:
We recommend you use “Size Guide” to better determine your ideal size, because sizing varies between our items. “Size Guide” with detailed product measurements is included on each product page.
As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit. May I have your order number for checking?
Or, could you pls kindly send your order number and the issue that you ran into to support@popjulia.com? Then, we will check and get back to you accordingly.
Could you kindly help us to delete or change the negative feedback?
We promise you we will settle this matter at the best way we can.
Any more questions, feel free to let us know, we will be happy to help you.
Items I ordered very cheap looking. Materials are of the poorest quality not Linen as advertised. Only received a partial order after 2 wk wait. Looks like clothing you would buy at a really cheap bargain stores
Sorry to let you down.
Have you received the complete order now? If not, you could email to support@popjulia.com with your order number. Our customer service will check and get back to you with more details.
For the quality issue, I will forward your feedback to our relative dept as well to improve the products and service.
I ordered several dresses in a size larger than I usually wear (I was told to order up since sizes run small, so I did).
Order arrived about four weeks later. Although the dresses were the same size, the fit was very different for each. Some I couldnt get over my head, length was barely to my thighs, others were way too big& long. Obviously sizing is off. Quality is horrible.
Returns must go to China at buyers expense. I got package after I returned from vacation, which was over two weeks from the day packages were delivered. I emailed them to see if, under the circumstances I could still return ( they have a two week limit). No response received.
DONT BUY HERE! Not worth the aggrevation!
Sorry for the inconvenience. If you did send email to support@popjulia.com, we will definitely respond. Pls kindly check if the response went to your spam.
We can only accept return/exchange within 15 days since delivered date. Hope you can understand.
If you run into any issue, please do not hesitate to contact us at support@popjulia.com
My strong suspicion after appalling experience is that this may just be a scam.
I ordered 'clothing' in December that was eventually dispatched from UK centre a month later. No labels on anything, very odd fabric, bizarre sizes - just didn't look like actual clothing. Is the fabric even fire safe. Forced to return to China at own costs despite querying why couldn't return to UK dispatch centre. I paid for Royal Mail tracking so saw safely arrived in China one month ago. Pop Julia deny receiving it - surprise surprise. Deny responsibility for 'customs' or 'lost'. Don't ever buy from them.
Sorry for any inconvenience. We can only refund after returned is well received. We have not received your returned parcel yet. The tracking# still shows in transit. You can check with Royal Mail first. Sometimes package can be held at customs.
We will keep improving our products and services.
If you run into any issue, please do not hesitate to contact us at support@popjulia.com.
Wow! Just take a look at all these 5 star reviews. They are copies of the same template. Read 1 star reviews. They are true. Horrible service, people with no morale. Ordered two dresses and a coat from them. After a month of waiting, called them. They constsntly delayed shipping. Finally in almost two months got the dress. So small, doesn't fit even my 12-years old daughter. Quality is awful, design is even worse. Now I am stuck with the other two items that I didn't receive. STAY AWAY FROM THIS WEBSITE.
We are running real business and most of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. Sorry you are not satisfied with your purchase. For your order. You could email to support@popjulia.com with your order number. Our customer service will check and get back to you with more details.
Since dealing with pop Julia I will NEVER deal with clothing on line without checking reviews and return policy. It is suspcious that they only take returns though the post office which is cost prohibitive. The credits offered are a joke. Once burnt twice shy.
The sizing is ridiculous and a complete sham. I even bought 2 sizes too big in anticipation of this and still are too small. Made for children.
Sorry for the inconvenience caused.
Kindly pls note that size varies from specific items on our website. We recommend you use “Size Guide “ to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit. And you get what you pay for.
Regarding the return issue, we states clearly on our website: https://www.popjulia.com/help/returns-and-exchanges.
We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
This is a store based out of China. Same company as StyleCo. The quality is not great, sizing not consistent, and heaven forbid you need to make a return. YOU must pay customs, fees, shipping, etc. Easily more than the cost of the clothes, which they immediately tell you. Seriously. OR, unbelievably they will offer you 10 cents on the dollar for cash refund.
There's a reason things are so inexpensive. BAD business, BAD service. Buyer beware big time.
Sorry for all inconvenience caused.
Have you placed any order with us?
Could you pls kindly send your order number and the issue that you ran into to support@popjulia.com? Then, we will check and get back to you accordingly.
We promise you we will settle this matter at the best way we can.
The sizes are all Asian based. Shoes for instance were at least 1" to 2" shorter than US shoes for the same size. Largest size clothes are equal to about small to small-medium. If you need to return, you pay for it. Rates to China - one small box was $90. You cannot set up tracking. And company claims they never got it. WORST.
Sorry for all inconvenience caused.
We recommend you use “Size Guide” to better determine your ideal size, because sizing varies between our items. “Size Guide” with detailed product measurements is included on each product page.
As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
Notice that all the 5 star reviews are written in exactly the same style, by persons whose first language is not English and never, ever, give any details of what was actually purchased? That's because a company that will scam you over product is also scamming you with their own reviews. Don't touch with a bargepole.
Sorry for any inconvenience caused. We will keep improving our products and services.If you run into any issue, please do not hesitate to contact us at support@popjulia.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for your confusion. Purchase (except swimsuits) can be returned/exchanged within 15 days from the delivered date.
For PopJulia return policy, please visit the following link:
https://www.popjulia.com/information/returns-and-exchanges