My order arrived quite quickly. The fabric of my new skirt is of good quality, no matter how much you stretch it is not transparent. In case anyone likes, it is a size L and high waist measures 36 cm.
I have made numerous online purchases due to the large selection offered on this page and so far I have never been disappointed. Even when you need to return if an item doesn't fit, the return process is easy. It hurts that the shipments take so long.
I ordered shoes 2 month ago(January 14), I didn't receive yet (March 17).
I requested the refund but they sent the shipping print label to my email.
It's ridiculous! How can I return it since they didn't send me anything.
They just took my money.
Terrible online shopping site!
Don't order anything from China.
Waste Money!
These are hands down the prettiest, softest, most comfortable pants I've ever owned. They are so well made - the attention to detail is impeccable. The quality of the fabric and the product is excellent. I can see myself getting many more pieces made with her in the future. Genuine happiness!
I ordered about $100 worth of clothing, and after a few days of no shipping confirmation, I got suspicious and looked up the site's reviews on line. After seeing all the bad reviews, and the company's refusal to give refunds on strange/incorrect products, I decided to cancel my order before it even shipped. They still charged me a 15% fee for cancellation, bit I think avoided an even worse situation. Learned my lesson...always read the reviews of a website before placing an order.
Regarding the cancellation policy, we states clearly on our website: https://www.popjulia.com/help/returns-and-exchanges
We need time(3-5 business days) to prepare your order before shipping out. For delivery policy, please visit https://www.popjulia.com/help/delivery
We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
The convenience and style of this site is incredible. From my country that does not have easy access to some of the fashion items it is very useful. Not only is the department's customer service fast and reliable, but it also processes customer-related inquiries or questions in a timely manner.
Very good service, I reviewed the reviews before ordering since I had never heard of the company before and decided to try. I received an email thanking me for buying them and my item arrived in a few days! I will buy again.
I absolutely love all the products in this fabulous little boutique! I ordered two knitted sweaters that fit perfectly, look the same as the web image and the quality exceeded my expectations. Excellent customer service and fast delivery. I will be shopping again.
I have made multiple purchases with this online boutique. Usually for birthdays or events and I have always received my items on time. Their range of clothing and sizes is incredible, I am never disappointed.
I ordered Turtleneck Slit Solid Knitted Casual Cape Sleeve Sweater.
It took more than 6 weeks to get a delivery.
It came finally and it doesn't look like it was in the picture. I wish I read reviews.
Size is smaller then it is and knits are terrible quality, it has a weird smell on top of it
Sorry for all inconvenience caused.
Could you pls kindly send your order number and the issue that you ran into to support@popjulia.com? Then, we will check and get back to you accordingly.
We promise you we will settle this matter at the best way we can.
I have placed several orders here and always everything perfect. Very good page to browse and buy. The only thing that among so many products and so attractive it costs a little to choose... I definitely love this website.
I am very pleased with my first purchase on this shop, I needed an elegant dress for a ceremony and I was able to find what I liked at low cost. I found punctuality, quality and courtesy. Highly recommended
Amazing customer service, fast shipping, good quality and amazing product. I love how it came fast, just in time for my vacation, the bracelets look like the real product. You really can't tell the difference, I'm hypnotized by that.
I have always been happy shopping here. Clothes quality and prompt delivery. You first started using it when you were at home with babies, making it a great way to shop. Babies are now 23 and 25, but I'm still shopping for clothes with this boutique!
I have the dress in red, a beautiful color. The quality of the dress is really good and fits me perfectly. The delivery was faster than expected, they paid attention to my note in which I said I needed it for an exact date. Thank you!
I don't remember how I found this page, but it's so cool that I buy almost all my clothes are from there! The same designs that you would buy in the store only have a cheaper price. The shipping is excellent, I never had a problem. You also get coupons for discounts.
I found my dress here very easily. My sister loved all her things! The quality of the products we bought was extremely good! Please keep up your good performance girls!
I ordered shoes online. They fit perfectly and look amazing! I am really delighted with them and would not hesitate to buy from this site again. Unfortunately I had to go to the post office to pick up my order, something I didn't want to do, but it's fine.
I Really liked this page, you can find cheap things for, a good quality, and what surprised me a lot is the delivery time, im used to wait a long time for my order, but i received it just 10 days after i made the purchase! Thats just incredible!
I had ordered $250 worth of clothes from this company. As soon as I received it. The size was too small. I email and ask for returns. They keep telling us to keep the products & give us 30% off. I was very suspected of them. After they provided me the returns label & printed it out. I shipped to China. Paid $71 and two months later the shipment return back to my home address. Unless they provided me the wrong address. Bc I only print it out. I'm still try to get my refunds from them.
Hi Oanh. Sorry you are not satisfied with this purchase.
Pls understand refund can only issue after return package received. You could email your return tracking information to support@popjulia.com then our CS team will check for you.
If you run into any issue, please do not hesitate to contact us at support@popjulia.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for any inconvenience caused. Pls provide the order# so that we can check for you. If you run into any issue, please do not hesitate to contact us at support@popjulia.com.