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I ordered several items together. A couple of pieces came in straggled. It has been almost a year and I am still waiting for the rest of the items. I contacted them several times and have no response. I have given up on receiving the items and will not order from them again. I will also encourage people to be careful about this type of customer service. Because of this I would think twice before placing online orders
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I returned shoes that were the incorrect size due to their size conversion chart. They never paid...
Sorry you have not received the complete order ~ Could you pls kindly send your order number and the issue that you ran into to support@popjulia.com? Then, Our customer service will check the order for you.
We promise you we will settle this matter at the best way we can.