Buying online is very fast and easy. There are a lot of products to choose from and with good cheap prices. I always get excited every time I enter this online store because everything I always want is here.
I was really satisfied with the online chat service. Fast and simple to use. I also loved the additional effort made by the staff to contact me when I felt worried about the status of my return process. They made me feel very comfortable buying.
This company is cheating our money! The pictures on the website is very misleading! It appears as if the clothing is made nicely and has a nice fit. Much to my dismay, each dress is a peice of pure junk and nothing fits nicely. I requested a return, which they make very difficult. When I finally did return my package I had to pay about $70 return shipping. My package is still in customs for over 2 months! I contacted the postal service and they informed me that Popjulia has to now claim the parcel. Popjulia refuses. They're saying that if an item goes on hold in customs they don't pick it up. They said this is clearly stated on the website, which is another one of their lies.
Don't buy from this company! It's a trap!
Easy to use website, excellent selection of clothing, although I would like you to make some of the short dresses a bit longer for other heights and sizes. My order arrived, it is of good quality and it is a beautiful dress!
I always buy clothes here! They were one of the first online stores that I know of and I have experienced an online purchase, everything went very well which made me buy more and complete my shopping cart instead of removing items!
The clothes were terrible cheap quality, and yes, I wasn't expecting much, but they were not even usable. They also smelled terrible. Apparently they use something when shipping so the clothes won't mold and you cannot get that smell out, it was very strong. The sizes were totally off some of the items were huge, some tiny, none fit correctly. I had to send everything back. The order was $150, it cost $80 to send it back and it is currently stuck in customs. They will not help.
Sorry that you are not satisfied with the items. But we will not add special thing during shipment. As size differs on our website, we advise customers to check detailed measurements before they ordered. And if you choose regular postal shipping to return them, it will not cost that much. We will try our best to offer better customer shopping experience.
The products are amazing, not only is it of high quality, the price is reasonable. Also, the customer service is amazing. I have been buying clothes from this site for quite some time and it has been a great experience. I recently bought a white blouse. Shipping was fast. I could not ask for more.
I ordered a dress here for my school and I loved the quality and look of the dress. With its beautiful design I was able to stand out in one of her dresses. 110% recommend it, you can't go wrong with them!
I have been a customer of this store for a long time. They have a wide range of products to meet everyone's needs Their customer service is exceptional and the best I have received so far. Although it is online, you get more assistance than you would get when you physically enter some retailers. I would definitely recommend it to others, it is always my first visit to an online store
Perfect transaction and beautiful merchandise, modern designs and much to choose from. I ordered some earrings and a dress with a rough texture, I will wear it this weekend, for the moment very well, I would like the shipping to be faster.
I bought shoes here but unfortunately they did not arrive, I contacted the delivery courier, but it was in vain and I had no luck, so I contacted the store. They were very quick with their response. Then I received an email that my shoes were sent to me again as a replacement! I was amazed and impressed! I was not expecting a replacement, just reporting the loss of the item. Anyway, I am very happy and very grateful, your customer service has exceeded my expectations and your delivery is also very fast. I would definitely buy from them again! Thanks again :)
I ordered my shirts online. First thing that impressed me was the fact that they came so fast and the packages they received were impressive. I love how they fit and the size is so true to size, I definitely recommend this store when you are looking for new clothes.
Very satisfied with the way that customer service treated my problem, thanks to her I will definitely go shopping again to this page. I asked for a dress that arrived in a few days; The dress was perfect, but unfortunately there was a very slight flaw. They sent us another dress in record time, which was perfect. Very happy.
My purchase in this online boutique was the best, receptive, useful, efficient and friendly, I could not ask for more. I love my purchase and with the help of customer service a minor problem was corrected with a second item. I will definitely buy again. Thank you.
I ordered very comfortable and warm pants, of good gender. I've been using them for months and they don't lose color or make balls on the fabric. The area of the knees is given with use, as with all cotton pants. A very good value for money.
In recent years, I have made small purchases here and all have arrived without problems. I always receive compliments for my clothes I like to visit the site regularly to see promotions and new styles.
Do not buy from this company. If you return the goods you have to pay the postage to China with tracking - it cost me £12.95. The goods (0rder *******) arrive in Beijing in a few days, but you are told by Chinese employees, who barely understand English, for the next ten weeks, that they have not been received at their centre. So you lose the cost of the goods plus the postage. If you paid by Pa
PayPal, it is even worse - but that is another story
Dear Customer,
I do not have your order number and I do not know the exactly situation.
We are sorry that you had a bad experience with us.
If we receive your return package INTACT successfully, then we will refund you definitely.
Please kindly email your order number to this support@popjulia.com
We do hope you will have a better shopping experience with us in the future.
We will do best to provide better goods and services
Precious clothes! I absolutely love the variety of styles they have available. The garments are of high quality and arrive with the same appearance as advertised on the website. I will definitely buy again here!
Amazing. I ordered my birthday dress and it arrived earlier than expected. I always fear that when I order online, my product will not arrive on time. The dress looks exactly like the picture provided.
I have been shopping at this boutique for a while and the process is simple and efficient. The items are as described and the images are real and I rarely have to go back due to size but if I do your process for that it is just as efficient. I shop online because I'm busy and love the ease of shopping after hours. It is perfect! Do yourself a favor, give it a try, you won't regret it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for the inconvenience.
You get what you pay for.
Regarding the return issue, we states clearly on our website: https://www.popjulia.com/help/returns-and-exchanges.
In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service by support@popjulia.com. We will help you to resolve the issue ASAP.