Parcel2Go.comReviews 479

I would give this company zero stars if I could. Absolutely shocking. They act as a middle man for various courier companies and the service they provide is so poor you would be better dealing directly with a courier company. I recently paid £15 for next day delivery of a parcel with Collect+ via Parcel2Go. I dropped the parcel off at a drop off point but it never arrived at the destination. I opened a claim and it took over a month for Parcel2Go and the courier company to admit the parcel had been lost. It then took another 2 weeks to get a refund and they only gave me a partial refund! Not for the full amount. No phone number to be able to call them. Only online chat which can take over an hour to speak to the right person. They're a complete joke. DO NOT USE!

Parcels get lost or damaged, things go wrong which is fine, but don't expect any help from these guys. They will make it as hard as possible to even open an enquiry and it will take you ages and I mean weeks and weeks to get an outcome.

They make it really hard to get in touch. They don't have a phone number and you can only contact them via email and web chat. And wouldn't you know it, there is no direct link to web chat unless you are going through the order process.

This company is not worth the time.

Charged me for a service they didn't provide; booked next day delivery and parcel wasn't collected for 3 days! Lost my item. Took 3 months to review the case. Then refused a refund even though I submitted receipts and had item cover. Meanwhile I had to refund the buyer so am now double out of pocket. I will never again use their service. Should of stuck to, and in future will only be using Royal Mail. Absolutely furious! Not worth the star I had to submit

The nightmare started when the buyer advised me his parcel (a computer) had arrived with a dent in the base. This was impossible as it had been packed with polystyrene moulded to the case. The driver a Parcelforce driver must have been drunk or had a disregard for 'Speedbumps'.

I opened a claim and Parcel2Go just asked for more photos and more photos until the buyer pulled out through frustration. I carried on with the claim and the actually awarded me a refund. Great what a breakthrough but after giving them my Paypal account number they just sat on the information and did nothing.

Two weeks later having emailed them 5 or 6 times they told me that they can't pay to that Paypal account. Now I have opened a case with resolver and plan to go to the Ombudsman. This is the only way because the Ombudsman is the only authority to close these turkeys down!

They are just being stupid now and wasting my time with silly details showing their true worth.No, no, no. Not up to standard these guys must shape up or ship out.

Rubbish company... Didn't pick up my parcel... Then on the "live chat" they tried to say my address was being wrong... There system supplied my address... which was correct... Lazy foreign drivers who could not be bothered... They had my phone number as well... I live on a main road, not in the country somewhere... Any good reviews this company has are by pure luck, so long as there is minimal effort involved then you might get lucky but I for one do not want to depend on luck.

AVOID - there is a reason why they are cheap. They are in effect a broker and therefore cannot stand-by their contractual commitments. DO NOT use their guarantee delivery esp. For international deliveries - not worth the paper it is written on. You can only expedite any failed deliveries/attempted deliveries or delivery issues with Parcel2Go and not the actual carrier. Only way to contact in an issue is via Live Chat which is a highly unsatisfactory method of customer care. Just pay that bit more and go direct to the carrier having used Parcel2Go as a guide to the cheapest. DO NOT give this company your money

The worst company I've ever delt with very hard to contact live chat only NO phone number a parcel I sent to Spain did not arrive on time 3rd September when I contacted them I was told the parcel had the wrong address and could not be changed and would be sent back to the UK on the 10th I contacted them again and was like it was on the way back to the UK funny that as it was delivered on the 6th September which seem to throw them on the 17th tracking says it was now signed for I paid for late delivery insurance I tried to claim no chance it had the wrong address and was on its way back to me Do NOT USE parcel 2 Go verging on theft and fraud most certainly liar's was promised a email after every contact never received one more than 4 Hours on chat and each time all you get is is there anything else I can help you with I've kept all chats as proof even the one which says sorry for the late delivery but refuse a claim saying it's on its way back to me. ITS NOT. Do not Use

Worst ever experience of using a courier for the first time. Not only did my parcel arrived smashed to smithereens you cant contact or speak to anyone only the live chat. I sent a solid wood table that arrives snapped in half and they had the cheek to say it was wrapped properly and wouldnt be giving me my money back, It was double wrapped in thick padded boxing and bubble wrap what more do they want?! No wrapping would have saved it from the extreme pressure it would take to snap a wooden table in half and thennnnnn they offered to give me my delivery cost back as a good will that was less than what i paid!

Worst ever experience and will never use again and will tell everyone i know not to use this or hermes ever!

STAY AWAY FROM THIS COMPANY... This
STAY AWAY FROM THIS COMPANY... This company is the worst company i have EVER dealt with in my life... They are the ruddest people on the planet... DO NOT USE THIS COMPANY EVER... They lie... They are agressive and clearly dont care about anything... I arranged for a parcel to be picked up over a week ago... its been damaged and is stuck in a wharehouse in scotland... i took out insurance to cover it... its is an iron stove and Parcels2go are saying that is white goods and its not covered! Its worth £1200 and i am fuming... I am seeking legal advice...

AVOID! BUNCH OF LIARS AN THEIFS

Would give no stars if possible.
AVOID AVOID AVOID.
They collected a heavy returns item with full knowledge of what it was.
The parcel arrived like it had been just thrown around with no care.
Packaging was broken everywhere.
No surprise The item was damaged.
I had taken insurance out so thought it would be taken care of but Oh no, iv heard every excuse over the last 33 days why the can't pay out.
From insufficient packaging, then when we sent proof and guidelines for manafactureres packaging to oh we couldn't see your pictures clearly. We rectified all that to be told management need to ok the £160 As it's a high value item.
Today they finally said after 90 live web chats (no telephone numbers available) and being told there is no time frame for refunds, we are sorry your item was a prohibited item so we can't pay out.
Furious is an understatement as I told them exactly what the item was when booked in, it's on the order form at time of booking, it has a big picture of item on the box.
And through the whole process. 33 days of 50 rude staff and bad customer services not one knew it was prohibited item?
Nothing but a Bunch of liars and thief's.
Plus they have a review score on there google search which is fake. They don't even have a review option on there site. CROOKS!