C f.

AVOID! BUNCH OF LIARS AN THEIFS

Would give no stars if possible.
AVOID AVOID AVOID.
They collected a heavy returns item with full knowledge of what it was.
The parcel arrived like it had been just thrown around with no care.
Packaging was broken everywhere.
No surprise The item was damaged.
I had taken insurance out so thought it would be taken care of but Oh no, iv heard every excuse over the last 33 days why the can't pay out.
From insufficient packaging, then when we sent proof and guidelines for manafactureres packaging to oh we couldn't see your pictures clearly. We rectified all that to be told management need to ok the £160 As it's a high value item.
Today they finally said after 90 live web chats (no telephone numbers available) and being told there is no time frame for refunds, we are sorry your item was a prohibited item so we can't pay out.
Furious is an understatement as I told them exactly what the item was when booked in, it's on the order form at time of booking, it has a big picture of item on the box.
And through the whole process. 33 days of 50 rude staff and bad customer services not one knew it was prohibited item?
Nothing but a Bunch of liars and thief's.
Plus they have a review score on there google search which is fake. They don't even have a review option on there site. CROOKS!