Parcels get lost or damaged, things go wrong which is fine, but don't expect any help from these guys. They will make it as hard as possible to even open an enquiry and it will take you ages and I mean weeks and weeks to get an outcome.
They make it really hard to get in touch. They don't have a phone number and you can only contact them via email and web chat. And wouldn't you know it, there is no direct link to web chat unless you are going through the order process.
This company is not worth the time.