I wouldn't trust Parcel 2 go with anyone's parcels nor trust what their customers service representatives say or if you want to raise a complaint what is that?! It doesn't exist! They don't have one. They give you a email address to make a complaint but they then don't ever reply back. I have 3 issues outstanding with Yodels terrible delivery service, one smashed still awaiting a return, rejected claim by Parcel 2 go because I have received my parcel but they haven't sent it back and are keeping it, they delivered a customers parcel to an address 5 times to the wrong address, I arranged a collection for my customer as Yodel kept delivering to the wrong address and they said yes it's all done 3 times to be told we've attempted delivery again and webchat us! To then be told we can't do collection so I've had to refund my customer and they have that parcel and the third parcel they went to a Argos store in Chershire claimed it was shut, I phone the store and they told me it was open from 8am until 9pm and wasn't shut and won't redeliver for another 48 hours so simply lied to not deliver my parcel! The parcel has now been stolen! My customer has been refunded so the Yodel driver has committed theft of this parcel! So I've also had to refund this customer because Parcel 2 go has had to approve this claim because of this!

GUYS AND LADIES SAVE YOUR STRESS AND TIME! AVOID PARCEL TO GO AND YODEL THEY ARE NOTHING BUT THIEVES, TIME THIEVES AND WILL NOT TAKE CARE OF YOU AND LIE ALL THE WAY AND WONT GET BACK TO YOU!

P2G*******

P2G*******

P2G*******

PARCEL 2 GO ABOVE ARE THE PARCELS YOU CLOWNS CANT TAKE CARE OFF!

I booked to have a stained glass window collected from a seller in London (ref P2G******* on a 2 day delivery I paid the fee to parcel 2 go, the sub contracted courier was Tuffnells who were also nearly as unhelpful and also impossible to call by phone I paid insurance and DECLARED the contents as a "stained Glass window in a frame " and declared the value of £150 and I sent the seller a reinforced 55" TV box which cost me £35 for all packaging including a roll of fragile tape the seller packed the window, it was collected 26.10.22 two days late,the seller took a photo of the man who collected it, the window never arrived, since that date Ive sent at least 20 emails, Parcel2go said they were "investigating " and astonishingly actually sent an email on 10th November saying "my parcel had been delivered "when I queried this email I received no reply whatsoever,eventually they agreed that my window had been lost they then made making a claim near impossible I wasted hours talking on "chat " to robots who continually ask the same questions ie)full description of item colour size value etc then when told to "make a claim" I had to prove it had actually been collected then, Prove it hadn't been delivered and Prove the value I am not that computer literate and shouldn't need to be I received no help and having finally managed to send all the proof including a photo of the actual box and the person who collected it and the invoice they then told me to send more proof of its insured value ie)either a copy of my bank statement etc which I couldn't upload so I sent yetanothe email explaining which they ignored all this is despite paying insurance, informing them of the contents of the box when I booked
After a further hour on "chats" to robots and finally humans today (18th NOV) the latest "advisor " told me my window is a "prohibited " item and they will not pay out on its cost, yet they accepted my booking and my money and insured the window and now Im left with a four foot hole in my wall where the window was to be installed and Ive lost £150 for the window, the cost of the insurance and £35 for the cost of the reinforced box I had sent to the seller
I have never dealt in my business life with such an incompetent and uncaring supplier of any service including courier companies and my advice is dont trust them when something goes wrong they are impossible to deal (and incidentally have no phone numbers so all must be done via email and "chat lines") Parcel2go with will look for any excuse not to honour their agreements? NEVER USE THIS COMPANY -Appalling in every way,con men and thieves are given prison terms, whoever runs this company deserves similar NB the rating of 1 star is the lowest I could give them

Parcel number P2G*******

This parcel was collected on the 8th Dec 2020 and was a Christmas present for the daughter of an ex colleague, with a vintage toy from my family already in my family for years and years.
The toy is antique and collectable and has value, although never officially valued, I have seen similar for well over £150.
I ordered with Parcel2go and as it their payment scheme, the insurance was included, and I kept the insurance value on the standard £50.
The parcel was picked up by Hermes as should and was easy to follow with the track and trace option on their website.
From the moment it was collected the data went a bit weird, as it showed on the 14th December delivery to household, which seems the next courier service called Landmark to handle the international shipping.
The data on the parcel2go track and trace shows:

"13th December 20 10:19 Delivery will be attempted between 17:00 and 21:00 today"
"14th December 20 04:26 Processed"
"14th December 20 08:09 Secure delivery - To household"
"14th December 20 09:19 Grouped at Landmark facility"

So 6 days send from my front door to the next courier, ok.
Then the international shipping, the data showed the parcel was delivered on 23th Dec. 2020 at the distribution centre destination and was an attempt for delivery, which didn't happen due to wrong address details?

"23rd December 20 12:19 Arrival from abroad"
"23rd December 20 12:19 Departure to distribution network"
"29th December 20 12:21 Item sorted at sorting center"
"29th December 20 23:58 Arrival distribution office"

From there is seems to be send to a different country where there was a delivery attempt on the 30th Dec. 2020.

"30th December 20 00:58 Your shipment has arrived at the postal operator of the country of destination and will be delivered in the coming days."
"30th December 20 02:49 Was out for delivery attempt - Incorrect address"

Next more confusing data:

"30th December 20 06:18 Not Delivered - Addressee not present- Message left"

On the 19th of Jan. 2021 with contact od the support from Parcel2go an investigation was started and the parcel was found and arrangements was made to return the parcel, the data shows the following:

"19th January 21 00:38 Returned to sender - Item refused by addressee"

During the first or second week of February 2021 I contacted parcel2go to ask when I eventually could expect the parcel back, and was answered that this could take up to 8 weeks, so I was patient and waited the 8 weeks with no parcel delivered.
I contacted Parcel2go again and they did a new investigation and immediately I had to upload documents like "proof of no delivery" (?).
The customer service only had continuous 1 and only 1 question and not willing to help out in any way and continued with the same question, we want a document with "proof of no delivery".
The company has a track and trace system which shows all data, the data I also copied and pasted in this review.
The company has closed the claim and I have lost the parcel and the funds for shipping.
The customer support has absolutely frustrated this claim and shows not absolutely and very determined not to be helpful at all.
I take it that if the company don't want to help out with a claim, they have "better" results with the insurance and therefor with less loss af parcels, more profit.
The insurance don't have to make payment, so the insurance the company has to pay will also be less.
Never again will I use this company again for parcel delivery.

BEWARE OF TRUSTING PARCELS2GO

BEWARE OF TRUSTING PARCELS2GO!

THEY WILL LOSE YOUR PARCEL AND NOT COMPENSATE YOU
FINANCIALLY

THEY CANNOT BE TRUSTED TO HELP YOU PROFESSIONALLY

IF LOOK ONLINE YOU WILL SEE THAT I AM JUST ONE OF THOUSANDS AND THOUSANDS OF PEOPLE WHO HAS BEEN RIPPED OFF BY THIS DISHONEST COMPANY.

I PAID PARCELS2GO TO PICK UP A PARCEL FROM A CENTRAL PARIS FRANCE OFFICE AND TO DELIVER IT TO ME IN LONDON

IT WAS PICKED UP ON 02 02 *******

I HAVE A COPY OF THE SECURITY VIDEO PROVING THE PARCEL2GO REPRESENTATIVE AGENT TNT AGENT PICKED UP THE PARCEL ON 02 02 2021 AND ALSO TNT UK CONFIRMED IN WRITING TO ME THE PARCEL IS CURRENTLY IN CRETEIL AT TNT IN FRANCE

THE PARCEL WAS SUPPOSED TO BE DELIVERED TO ME IN LONDON ON 04 02 2021

I AM STILL WAITING FOR IT!

DESPITE PAYING EXTRA TO GET IT FASTER AND SAFER!

TNT UK REFUSE TO HELP ANYMORE
( a women AT TNT UK called SAMANTHA COOPER REF *******) THEN INSTRUCTED ME TO CONTACT PARCELS2GO

IT IS IMPOSSIBLE TO CONTACT PARCELS2GO ANYWHERE ON THEIR WEBSITE TO MAKE A CLAIM!

THERE IS NO TELEPHONE NUMBER!

THERE IS NO EMAI ADDRESS!

THERE IS NO PHYSICAL ADDRESS!

THERE IS NO FORM TO FILL IN TO MAKE A CLAIM!

THERE IS NO LIVE CHAT!

THERE IS A ROBOT CHAT THAT ONLY TURNS YOU AROUND IN CIRCLES ASKING YOU QUESTIONS THAT HAVE ABSOLUTELY NOTHING TO DO WITH YOUR PROBLEM!

I WANT MY PARCEL DELIVERED TO ME
IMMEDIATELY

On the parcels2go and tnt websites it states the parcel was not collected but TNT told me it was and i have a video proving it was picked up BY THE UNIFORMED TNT AGENT and a letter from the office it was picked up from CONFIRMING THAT IT WAS

I LOST A LOT OF MONEY DUE TO PARCEL2GO BEING TOTALLY UNPROFESSIONAL
AS I NEEDED THE PARCEL TO SHOW A POTENTIAL CLIENT THE SAMPLE IN THE PARCEL BUT THE THE PARCEL DID NOT ARRIVE AND THE POTENTIAL CLIENT DID NOT PLACE THE ORDER WITH ME AND I LOST A LOT OF MONEY DUE TO THIS

As recommended by Trading Standards, I am keeping a complete record of my case,

BEWARE TRUSTING PARCELS2GO

THEY CANNOT BE TRUSTED TO HELP YOU PROFESSIONALLY

THEY OPERATE LIKE A SCAM MAFIA COMPANY

DO NOT USE! - Dealing with Parcel2Go has caused me well over £500 in losses +
something like 10 hours effort trying to communicate with them.

They are deceitful!

It has been hell dealing with the from start to finish.

Please, please, please if you are reading this avoid them at all costs! I have had absolute nightmares from start to finish. Across maybe 30 interactions with thm they have told me the truth maybe once.

Finally after waiting weeks to receive my items (I paid for next day delivery!) It turns up in the wrong country. Then when it finally gets to where it needs to be items are damaged.

I paid a lot of money to insure my items through them. Somehow despite sending them in the manufacturers original packaging they have decided not to reimburse me for these damages.
Please see my previous reviews for further details.

https://uk.trustpilot.com/reviews/5fa912e15e693f0acce*******
https://uk.trustpilot.com/reviews/5fb53f0b5e693f0accec501c

I work with DPD Local for years, and so far never had a single issue. However within one month, I gost 2 lost packages, which one of them is still being "investigated" (which we know how it´s gonna to end).
I send a package (DPD*******) with 4Kg(!), big size, easy to identify as is full of red tape, from London UK to Portugal. After some time of being in the deposit, I´ve asked DPD Local what was the reason of the delay and it started the red flag. They said that weren´t sure where it was or even if it left UK (wow).
The package was sent without insurance and package value was marked with £250.
However I missed to count some of the items which value was worth it of £600.
I´m not even counting the fustration/desperation it caused me, the ammount of work and customers I´ve lost from it. The loss of loosing that package is priceless.
After almost 2 months of headaches and lost time contacting them, they said that the package was "lost".
DPD Local requested all the invoices of the content, with dates and receipient, and all the items were the same type (which obviously I couldn´t fake).
After few time they said that could only refund £50 (which if they knew this in advance, why asking for all the invoices of items, making me search and print everything to provide the "standard" refund?)
Is a fact I could select insurance, but 3 things made me not selecting it,
- I was working with DPD for years without any problems (I used to use insurance before)
- The terms & conditions of the insurance almost don´t cover anything, even personal belongings? It seems insurance was only made to cover yourselves
- I assumed DPD was a reliable company.
The people I spoke with were all nice to speak with, but none will help you out in nothing, make no mistake!
I even got someone saying "you should select the protection when booking", that is correct, which I answered "you may be right, but I didn´t select "disappear package" option either".
It seems for them, as a company, it´s better to lose a regular customer throwing him a £50 bone, then stoping to make disappear packages and care about customer service.
This outrageous experience destroyed my trust I had with DPD, and the solution they gave me is a "We don´t care about customers" solution.
I lived in UK for years, and one of the things it pleased me most, was that I could see how the companies show that they really care and make the extra mile for customer satisfaction.
But I was shocked when this happen.
Not only with one package, but with two! (the other is still being "investigated").
Meanwhile I´ve read other user experiences and I can see I´m not the only one with lost parcels, even insured ones you don´t give insurance! So what´s the point? What is going on?
I´m looking for answers, I´m looking for a fair compensation (which it will never be as there was items inside I can´t find anymore), this is not fair to a customer without any responsabilities.
Creating a good reputation in business takes years to achieve, destroying it takes seconds.
I had to compensate my customers for their loss and I´m a small entrepreneur. I can´t imagine being a big company like DPD and be joking with serious customers.
I will need long time to recover from this, for DPD is another normal day.
This is not fair, and a disgrace for me.
My last hope is that the second package will not get the same result as this one, but as I can see from other experiences, it will end in a Circus Show also.

Horrible! I sent two packages to Germany, they arrived within 4 days I was so pleasantly surprised. An hour later I check tracking to find that the packages were not delivered due to an address error. I confirmed the address with both recepients who confirmed the addresses were correct, but they advised I change the surnames in case those are causing a problem.

I contacted the team through live chat, asked to change the surnames of both packages. I was told that it's not an issue and within minutes they confirmed that it was complete. I received an email confirming that their operations center was contacted in regards to one of the packages. I felt uneasy about not receiving confirmation for the other package do I contacted again. As I feared, the other package name was not changed. So the new operator updated this for me and I received another confirmation email, stating that I will be contacted with further details soon. The next morning I wake up to a distraught text from one of the recepients who had checked the tracking only to find that the parcel was being 'rtn to sender'. Despite the fact that their previous email had stated that they would update me via email on any updates, I received nothing from them. I found out through the recepient. I checked the other parcel, same message 'rtn to sender'. They had my phone number and my email. They could've contacted me, but they did nothing at all. They should have kept the package on site for 10 days and attempted redelivery 3 times. They did neither of these things. Despite contacting them only a couple of hours after discovering the address issue, they decided that I wasn't worthy enough to be granted with their '3 redelivery attempts and 10 day waiting regulations'. They went against their own regulations and decided to send my packages back.

I contacted them again. Fortunately, they managed to stop one package and it went to have it's address changed, supposedly. As a precaution I set it to deliver to the nearest parcel shop too. The package spent over 24 hours at the operation center, undergoing a name change. It was delivered to the parcel shop and imagine my surprise when the recepient arrives to collect it, sends me a photo and the name hadn't been changed! They simply stuck a sticker with the original name, beside the previous sticker! Good thing I had set the parcel to be delivered to the parcel shop.

The second I realised that despite undergoing a name change for over 24 hours, the name hadn't been changed, I decided to set the other package to deliver to the parcel shop too. This parcel had only just arrived in the operations center for a name change that same morning. Unfortunately, this parcel, only spent a couple of hours in the operations center and was then sent back to me regardless of the fact that I had told them multiple times to not do this! I didn't even get the chance to set it to be delivered to the nearest parcel shop. Overall communication was terrible!

Since they have no telephone or email, I was told to wait for a call. I informed them that I do not have the time to wait for a call, thus, I was assured it would take no longer than 2 hours. I waited, and waited. And eventually, almost 3 hours later, I reviewed a call. While I was in the bathroom. Private number, I couldn't ring back. Fortunately, they had enough brain to contact me via email. We went back and forth for a bit, then another person took over, I emailed him, he ignored me, he emailed me back the next day, stating things I already emailed him with previously, confirming. I emailed him again, literally repeating that same email. The next day I receive a 'case closed' email. 2 of my emails had been completely ignored and they deemed the case closed. Despite the fact that I was supposed to now wait 6-8 weeks for my package to return and I received no answers to anything that I had asked.

I contacted them again, asking to speak to management because I was now having to send out another package. The inside contents had been personalised with names, so I had ultimately just lost £30 because even if that package returns, I won't be able to sell it onto another customer. I was told that management are not online. When I said that I would like their email and contact details, I was told that I couldn't get these. The only thing they can do is 'request the package be delivered to you ASAP.' what will that do? This company has already provided me with so many empty promises of 'requests', that I no longer trust them to go through with anything. When I asked for a refund, I was told that I need to wait just like all their other customers, for my package to arrive, before I can claim a refund. So I'm supposed to sit around for up to 8 weeks, possibly longer?! The chat ended.

Absolute lack of professionalism. Not worth the hassle.

! IMPORTANT READ!

-----I believe that all great reviews are just scam-----

Finally almost after 3 months (2days left), finally i got the claim. After loads of BS, and after loose my 4 big bags full of clothes, game console, drone, and other personal belongings.

Anyway, NOT RECOMMENDED AT ALL!

I requested their service from SPAIN, and to use GLS SPAIN as well, for from Spain to UK, and then to be handle by PARCEL FORCE UK... But as soon as i got another company working for GLS SPAIN (Dinamo Mensajeros) collecting my bags, i only got on Track ID, that the bags were handled by GLS... and then on arrival day, nothing has been delivered, and initially GLS said that lost 2 of my bags, and the other 2 were on the way... but NO. It was just and just BS.
I started to calling them every days until they started to ignore me.
Parcel2GO, started to delay every email and solution... 1 month gone and nothing...

At the end Parcel2Go, until to proceed for a claim, but only if i was having every single receipt.
Even i paid for EXTRA INSURANCE... they were denying my emails, and requesting many times for proofs that my 4 bags were worth every penny!
I send same email more than 4 times... until they were refusing my bank statement as a proof of value.

After many headaches, many phone calls to GLS, Parcelforce UK, and ParcelForce declaring that my bags never been outside of Spain.

I requested the escalation on this matter (Just write escalation before your P2G...), and finally has been seem by some manager, that accepted my claim.

After this they proposed me the maximum value that i paid the insurance for. (This value is absolute ridiculous comparing with my bags value).

I accepted to finally end this chapter, but unfortunately instead of the money on my bank account, they just allocate on their prepay account.
And once again i fought to have this money on my bank account... another 2/3 weeks.

In the meantime i got the transport value on my bank account, but the claim value still waiting...

After many online chat, and loads of BS again and again, even they're requesting an spanish bank account to transfer my claim to my bank account... once again ridiculous and useless behavior from mostly of Parcel2Go staff.

Parcel2Go is a registered UK brand with branches in Spain and Ireland, and their staff were not accepting my UK bank... and another 3 weeks off fails to end this chapter.

Yesterday. Yes yesterday 8th September i just had a mind-blowing idea.

I founded many Parcel2Go staff through the website LinkedIn, so i contacted many of them, including the CEO - Mr. James Greenbury.

Also after make a post through the LinkedIn, i has been reached by some staff including George Iveson -Operations Manager at Parcel2Go, that tried to help me with this matter.

After 2-3h, i receiving a email with an proof of transfer to my bank account, and i can tell that this chapter has been finished, because i got the MONEY finally.

Thank you to Chiara Pasquini, and Salman Atcha from the online chat, the best workers online.
Tim or Timothy, the worst worker and the most useless staff.

Thank you to George Iveson -Operations Manager.

CEO - Mr. James Greenbury (james. Greenbury@ gmail.com) (remove the space between)

ANYWAY DON'T USE THEM!

(I have proofs of everything that i wrote, i don't want to be reached by this company never again, but if i need to show any proofs, i will request more money than my claim!)

My flatmate and I placed two different orders for a total of 13 boxes which were to picked up at our place in Belgium, but delivered to two different countries. We chose delivery option with DPD Belgium. The day after the supposed pick up we were due to leave Belgium via plane and move to Spain. We printed all the labels with the correct address and placed them carefully on each of the boxes. Awful customer service, they don't have a phone number but just a useless chat. The day of the supposed pick up, in the late afternoon, I was getting worried but the operator told me in an unfriendly way to wait for the delivery. Of course, at the end they don't come. I start to panic as we were vacating the flat and departing the next day. The operator told us they booked a new pick up for the next day, I told them they need to come in the morning as my flatmate would leave in the afternoon (I would have already be gone as my flight was in the early morning). Thank god, my flatmate wrote again to them to make sure they had booked a pick up for the next morning, only to find out that they booked it for two days later! Luckily my flatmate managed to bring all the 13 boxes (!) to a friend of mine living in the same street and we changed the pick up address. The day they were supposed to come, again they don't come. They come 3 days after the supposed pick up date. The idiotic delivery guy did not look at the labels on the boxes clearly and placed the DPD labels randomly on the boxes. Result: two of my boxes got delivered to Poland (!) to my flatmate's parents. Two of his boxes arrived days later at my friend's in Spain. I start communicating with them through their stupid chat (4 chats of over one hour in the space of 10 days, with me having to explain the situation over and over again). Someone sensible would understand that if my boxes got delivered to the wrong country, Parcel2go should arrange a new pick up in Poland and have my boxes sent to Spain. But not Parcel2Go operators! Too difficult of a concept clearly. In the chats I asked repeatedly to the operators to repeat to me the instructions of what they have to do, to make sure they had got it right, they say yes of course, the new pick up is all set. I check again the next day, and they had booked a new pick up in Belgium! At the original pick up address where of course none of our boxes was there anymore. The operators on Parcel2go are sooooooo stupid, it beggars belief, they don't understand what they have to do, they don't understand English or it's all an automated service - I don't know. Other endless chats and they tell me that I have to wait for all the boxes to be delivered before I can ask for a new order to be made at their expense. If only they had told me this immediately! 8 of my boxes arrived in bad state at my friend's place. The other two are still in Poland and I received an email from Parcel2go that they consider my case closed. They are soooo idiotic, please don't spend your money and waste your time with them. I have decided I am going to pay more money to book a new pick up in Poland with a more trustworthy company. Absolute disgrace!

PARCEL2GO's Client service for claim is a NIGHTMARE, going round in circles (approx. 20 emails repeating the same things EVERY TIME), no professional respect, no callback, no possibility to speak to a person over the phone, no attributed interlocutory (a new person responded to me every week! Is that a robot or what). I am TERRIBLY dissatisfied with the follow up of my claim. I am getting very angry everytime I think about it. I have been desperately crying for answers and solutions.

My parcel was collected in France on the 10th of January 2020.
The carrier DPD Domestic Europe came with one day delay, took the packed consignment, there was an electronic signature on the machine device, and the carrier left. Without giving any receipt. Since then, my parcel was LOST. Lastly seen in DPD storage facility in Paris. If they know where it was last WHY DON'T THEY GIVE ME THE INFO TO COLLECT IT.

At last they told me: "I can see you paid an extra fee to protect your parcels, therefore if searches come back negative, we will process your claim for the value of the protection taken upon booking (value declared at the moment of booking), in order to process a claim, we will require the proof of value for the items, is this something you will be able to provide us with?"

BUT they do no take into account the value of my goods on the Claim Page. Kept on sending automatic emails saying "We need a proof of value to be uploaded, unfortunately we cannot accept invoices and we need to see how the receiver has paid for the item, this needs to be a PayPal or bank statement".

"We need a proof of value to be uploaded, unfortunately we cannot accept invoices and we need to see how the receiver has paid for the item, this needs to be a PayPal or bank statement":

The value of the goods are around 400 euros, my father bought them from an antique dealer back in 2008. He then gave it to me when he decided to move out from home. HOW can I possibly RETRACE THIS INVOICE?! What about Customer care? What about logic?

According to Consumer Right Act UK 2015 Article 57 and 62, and the CMR convention signed in Geneva in 1956, applicable to the contract, PARCEL2GO's liability cannot in any case be limited, as they might try to ascertain in their GTCs.

I request that PARCEL2GO pays as soon as possible the TOTAL VALUE compensation, not the one limited by the CMR Chapter IV LIABILITY (waived by gross negligence and wilfull misconduct).