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ELENA D.

Contributor Level

Total Points
80

1 Review by ELENA

  • Parcel2Go.com

8/9/20

My flatmate and I placed two different orders for a total of 13 boxes which were to picked up at our place in Belgium, but delivered to two different countries. We chose delivery option with DPD Belgium. The day after the supposed pick up we were due to leave Belgium via plane and move to Spain. We printed all the labels with the correct address and placed them carefully on each of the boxes. Awful customer service, they don't have a phone number but just a useless chat. The day of the supposed pick up, in the late afternoon, I was getting worried but the operator told me in an unfriendly way to wait for the delivery. Of course, at the end they don't come. I start to panic as we were vacating the flat and departing the next day. The operator told us they booked a new pick up for the next day, I told them they need to come in the morning as my flatmate would leave in the afternoon (I would have already be gone as my flight was in the early morning). Thank god, my flatmate wrote again to them to make sure they had booked a pick up for the next morning, only to find out that they booked it for two days later! Luckily my flatmate managed to bring all the 13 boxes (!) to a friend of mine living in the same street and we changed the pick up address. The day they were supposed to come, again they don't come. They come 3 days after the supposed pick up date. The idiotic delivery guy did not look at the labels on the boxes clearly and placed the DPD labels randomly on the boxes. Result: two of my boxes got delivered to Poland (!) to my flatmate's parents. Two of his boxes arrived days later at my friend's in Spain. I start communicating with them through their stupid chat (4 chats of over one hour in the space of 10 days, with me having to explain the situation over and over again). Someone sensible would understand that if my boxes got delivered to the wrong country, Parcel2go should arrange a new pick up in Poland and have my boxes sent to Spain. But not Parcel2Go operators! Too difficult of a concept clearly. In the chats I asked repeatedly to the operators to repeat to me the instructions of what they have to do, to make sure they had got it right, they say yes of course, the new pick up is all set. I check again the next day, and they had booked a new pick up in Belgium! At the original pick up address where of course none of our boxes was there anymore. The operators on Parcel2go are sooooooo stupid, it beggars belief, they don't understand what they have to do, they don't understand English or it's all an automated service - I don't know. Other endless chats and they tell me that I have to wait for all the boxes to be delivered before I can ask for a new order to be made at their expense. If only they had told me this immediately! 8 of my boxes arrived in bad state at my friend's place. The other two are still in Poland and I received an email from Parcel2go that they consider my case closed. They are soooo idiotic, please don't spend your money and waste your time with them. I have decided I am going to pay more money to book a new pick up in Poland with a more trustworthy company. Absolute disgrace!

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