Custom Ink

Exceptional service! Website and design tool was extremely easy to use. When we ran into problems with getting the design to fit like we wanted it, a quick chat with customer service and the issue was fixed within seconds. We did a SUPER RUSH so that the shirts would arrive in time for an event this week. From placing the order to the shirts being delivered... we couldn't have been more pleased with the product, service or support we recieved.

Website is user friendly, customer service is helpful, quality of printing has gotten awful. Dull colors and arrived with small cracking in the printing!

The ink was printed messy an was rushed with me having to go threw so many loops tryin got reach your facility yet not one response except for you wanting my review well honestly I'm disappointed an not happy an most likely will not be working with your company for the way I've been treated an not contacted while dealing with This issue I ordered my shirt then I ordered the sweater a few days after words an the sweater came in first then the tracking date on my shirt kept changing an it honestly pissed me off an thanks for no help from your customer service

Do NOT buy face masks from this company. Clearly not their specialty. The fabric is sheer, thin and barely (and I mean barely) covers my chin and nose. It is so tight on my face I feel like I am wearing a damn BRACE. I will give their customer service a 10, no doubt. But the product is a joke. $30.00 for 6 masks that would probably fit the face of a toddler, NOT an adult. Might as well have chucked $30.00 out my window. If you look around you will find negative reviews of their masks from other consumers can be found on other sites. Shame on them for putting out a cheap product that is intended to protect people from a pandemic.

Thanks to my new account manager, Madison, my experience was as smooth, seamless, and as pleasant as possible. She made sure that my order was delivered quickly and processed it for me directly. I've always enjoyed the customer service at Custom Ink but this time was especially amazing and I could not be happier with the product. The image is perfectly clear and the shirts are so soft. Exactly what I wanted, and they arrived earlier than expected.

I'm not sure why the shirts are so small and they rip so easily poor quality wouldn't recommend

I have never had a bad experience. The product always seems to meet my expectations. No complaints here.

Of course in printing your colors are so faded on the shirt I ordered you can barely see them... I thought you had a statement saying that someone was going to proof it prior to printing but if you do this every day then someone should have noticed it might not show up well The fabric feel like 100 polyester... not as soft as it was described and feels stiff on the front where the printing is. Will not be reordering from you

Paid over $500 for a rush order and CustomInk promised to have the order to me by a certain date. No shipment arrived. Contacted them regarding order and was told "sorry, we dropped the ball" and told me they're willing to refund 10%. I still would not have the shirts by the date needed. Blamed COVID for the delay. Shouldn't have accepted the order and guaranteed the date if they were having COVID-related issues.

Awful customer service! They sent me the wrong type of shirt in a previous order and all they could do was a 50% refund for their mistake! In addition they put stupid stickers and print their company name on shirts without letting the customer know! Awful company! Never purchasing shirts here again! Terrible service!

Custom ink customer service was great as usual however I paid extra for expedited delivery to receive on 6/23 for a 6/24 event yet I received the shirts after my event ended. Very disappointing. Hopefully I never need shirts in a crunch again.

What heck I just received spend $32 for pieces of a cloth marketing as a facemask dammm. I wish before I ordered them I would have read all the reviews.

I have done multiple orders from you all (personal and work) and have had a good experience every time. Your design lab area is very easy to use and the chat feature and getting questions answers is always quick with knowledgeable answers. For a few products you can be slightly more expensive but it is made up with customer service and ease of ordering, designing etc.

The customer service, website and ordering process were all great. We have ordered shirts in the past and been very satisfied. This year we ordered a variety of sizes from youth med to womens xxl. The shirts look good but the brand Anvil jersey runs small. We aren't going to be able to use alot of the shirts we ordered because of the size. Sad. It was expensive and is usually worth it but not this year.

Was very easy to work with the person on the phone and the design turned out great. Unfortunately, the shirt I chose for my employees was noted as running true to size, but in reality runs small, short and tight. Had I known this in advance, I would have had people order one size up. I'm hoping we can work something out.

Lastly, I could not find any cheaper shirts than about $30+ per shirt. I need a shirt to handle an image on the front, which I get requires thicker material, but it was hard to find on the site. In total I will need 12 shirts, but not sure I am going to continue with you if they are $30 bucks each. I have to believe there are other alternatives.

I think the only issue with your service is the price. On other websites the exact same item can be usually had for as much as $6 less. (not buying in bulk) You do get what you pay for though, mainly in the shipping. Other website will be cheaper but shipping can be as much as 2 months. Custom ink got me something i designed on the website in 1 week without expensive shipping which is super epic.

Good easy company to make a shirt on. Worth the price, other websites just confused me, this one was pretty easy to copy and paste and edit your design. Customer service was nice too. Very laid back and on point with their job!

It was great experience to get customized image face masks from Custom Ink! It was easy to order and upload our logo, the mask quality is very good and comfortable, delivery was on time with tracking along the way, and it is always good to have followup with customers as they do. I highly recommend Custom Ink.

Definitely will not order again. Paid extra money for the shirts to be here in time for a funeral. They came out very horrible and so far customer service has not given options to fix this problem.

I doubt we will order again based upon the quality of the shirts. As a nonprofit every penny counts and this was a lot of money to spend on an inferior product. You could literally see through the shirts in the light even with them being a dark navy. They also run very small and yet there was a premium charge for XXL which runs like a L.

I was very impressed with the ease of placing a custom order. It arrived before the promised due date as well.

We just received our embroidery order from Custom Ink and we are very happy with them! I have been in contact with the company for about 2 months because we ordered 3 different samples of different shirts until we found the right fit. Communication was so simple every time! I love that their online chat actually uses a REAL person and you are able to place your order trough the chat if you do not want to call. Also if you call or chat, you can basically customize your shirts however you want! We opted for our company logo on the left chest and each employee's name on the right sleeve.

I specifically placed my order through Emily Wilburn and she was great! There was one minor mistake when she sent me the purchase link (forgot to include one shirt) and she very quickly adjusted our order before I purchased.

Once purchased I was sent an email a few days later with proofs for our approval. Between the date I purchased, date I approved the proofs, and date our order arrived at my door it took about 3 weeks, which I think is a good time for a custom embroidery order! We had a total of 51 polos in our order. We got the Nike Dry Essential Polo. I saw some reviews saying that they did not like the shirt quality, but keep in mind that the shirts are not made by Custom Ink, they are from different retailers. I recommend purchasing samples (our samples came NEXT DAY with free shipping to Ohio which was amazing).

Overall it was a great experience using Custom Ink, and I included a photo of one of the proofs (I don't have any photos of the actual shirts on my computer). Great company, easy to work with!