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There is no information about my package. The track number is not in your database. This message is given by your website, on the request for track numbers:
When can I expect my parcel to be delivered?
Based on the service description we estimate that the latest delivery date will be 17/04/2017

The delivery time window for this order is: 09:00 AM - 05:30 PM

These times are as a guide only and may be extended during busy periods.
This answer currently relates to P2G41213358. If you wish to view another order please click here to change it.

asked by Arsen S. on 4/17/17

1 Answer
if the parcel is not tracked, this means that was collected without label or the barcode was not read
in this situation, they will say that your parcel was not collected, so no refund for you, and your parcel is definitely lost
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