Parcel2Go.com

I wouldn't even give this company 1 star. I paid for a collection with a 2 day delivery, courier didn't turn up. My parcel did not arrive on the agreed delivery date as I contractually paid for. Company took no responsibility. Poor customer service by Eleinvi when I contact the company on top of failure to collect

I sent a parcel abroad using FedEx services purchased through Parcel2Go. The parcel ended up being held in Customs, but I only discovered this through diligent tracking, as I wasn't notified directly. I reached out to both Customs and the courier multiple times, but despite my efforts, the parcel was eventually marked for return. I repeatedly asked what needed to be done to release the parcel for delivery but received vague responses and no clear instructions.

One email I received provided no specific guidance, and when I sought clarification, I got no reply. Although I was promised someone would contact me within 1–2 days, this never happened. At one point, I was assured the parcel wouldn't be returned immediately as they were gathering more information from the depot despite its return being marked. However, when I followed up again, I was informed the return process was already underway and irreversible.

Now, I don't know when—or if—the parcel will safely make it back to me. To complicate matters, I had insured the parcel but not for its full value, which might prove to be a costly oversight.

UPDATE: FedEx has stated that the parcel was "refused," but this was never the case. There was only a request for a detailed breakdown of the fees, which has still not been provided. When the parcel arrived at Stansted, it was mistakenly treated as a fresh import instead of being marked as a returned parcel from Slovakia. As a result, it was placed in the over-goods warehouse. I was told instructions were required to avoid disposal, even though I had already provided these instructions multiple times.

To make matters worse, I am now being charged duties, taxes, and fees on the returned parcel, which seems unjustified given that it is not a fresh import. While the billing department is supposedly reviewing the issue, they require up to 10 days, during which the parcel risks being abandoned. This experience has been deeply frustrating, marked by poor communication, incorrect handling of the parcel, and unjustified charges.

A useless logistics reseller that has little to zero communication with the very logistic companies it's selling the service of.

Had a DPD dropoff parcel fall uncollected. Spoke to the drop off center and was told DPD were seemingly just not collecting from them and probably wouldn't any time soon. They advised me to speak to DPD to get a "release code" so the drop off shop could release the parcel back to me. Rang DPD and was directed to Parcel2Go. Parcel2go seemingly had no ability to communicate with DPD, didn't seem to understand the situation and told me to contact DPD for the code?! They had no way to produce the code themselves and told me I would need to wait 2 days for a response with the hope of a code and no guarantees, just to release my own belongings back to myself.

The only way to communicate is through their very slow site chat facility where they're very quick to hide behind the terms and conditions. At the stage I was at, the terms and conditions they kept quoting really didn't seem relevant, I just wanted my parcel released back to myself and they just kept banging on about the fact they have no guaranteed timeframes on shipments?!

Ultimately, I was able to find an alternative number for DPD and bypassed Parcel2Go(Nowhere), waste of time and had the parcel collected and delivered the next day.

This seems like one of those companies that ticks along, probably doing ok but the minute something goes wrong, they have zero abilities to do anything and seemingly zero interest in fixing the situation other than to hide behind irrelevant terms and conditions. Avoid

Quite literally the worst company I've ever had to deal with, which in this day and age is really saying something. Did not deliver on time, despite my business having paid extra, item was very expensive but arrived damaged so had to be returned and getting it returned has been a nightmare! Stay away from this awful company, they use UPS / go through UPS but they are terrible compared to them!

I am shocked by so many negative reviews. I have used them many times and they were ok. There are a company that acts as an agent or go between to recommend other couriers. Most of the negative reviews seem to be for bad service, damaged or lost goods from the courier. I suspect this would happen with any parcel broker - it is the courier who does the job who is at fault, surely? I have only had one issue - and Parcel2Go did respond and did resolve it. Not sure they are anything special, but at the moment I have no complaints and no reason to stop using them.

Took 3 weeks this company to deliver my parcel and in the process they damaged it. The communication is non existence with these guys. They refused to relay the loss I incurred which was £100. They are liars and not worth trusting. 😡😡😡

My item was collected and never delivered it was insured can't get any help or response ripped off no contact phone number and their live chat is hopeless avoid at all cost my item was over £300 pounds

Hi if anyone in future using parcel2go never pay for delivery guarantee.Never because they will tell you this is estimate date and even priority parcel even if is late they can find many excuses to not give you full refund this is absolutely scam.Don't fall in this trap.

The parcel has been lost. They demand proof that I sent it and that it did not reach its destination. When I sent it to them, they wrote that these were wrong documents. This is a joke. Additionally, I bought insurance. This is unacceptable. I do not recommend this company.

I am extremely dissatisfied with Parcel2Go's poor level of service. My shipment was lost by Yodel, and my complaint was not addressed. Contact with the company was limited, and if I hadn't reached out myself, no one would have followed up on my case. Avoid this company at all costs.

I have sent my parcel by parcel2go and they handedover it to Yodel for the delivery and my parcel never arrived to the destination and when I made complaint to both Yodel and Parcel2Go then they were constantly lying and telling me that my parcel will be soon returned back to me but it has been 4 months now it never arrived back to me and I then asked for the compensation and they refused it. I am sure my parcel has lost or their delivery driver has stolen it. So my advice to everyone is never use parcel2go and Yodel because if your parcel lost or damaged then you won't get anything instead of wasting your time for reading their lies in the emails.

So i made a legitimate claim after the recieving company confirming that the parcel has not been recieved, i included tracking and apicture to ensure they had not recieved the parcel.
Parcel to go simply rejected the claim saying it was delivered to the correct delivery point, there seems to be no way to dispute this with them. So lesson learnt i am out of pocket, use a better company in future!
Not sure how to add the proof of purchase this is the ref P2G*******

Booked a parcel uk to Costa Rica
Fairly straightforward but CR doesn't really do formal addresses anyway worked around that and it's all good. Email sent with labels was complex and didn't work. Worked around that. Someone sat at home all day on collection day no correspondence and no parcel pick up. Tried to reschedule. Website or system would not allow. Go onto live chat eventually after having yo search high and low for it. Person on there is perfunctory but not sympathetic or suggesting solutions. End up requesting a refund and cancellation as they clearly cannot deal with a simple package delivery overseas. Need the wait from 2 to 5 days for refund. Great scam and legal too. Wow! Not good. Will never use again.

My parcel is now 4 days late. The tracking data claims that delivery has been attempted twice, on days when there has been someone available to receive it.

Their online support person said they could not give more details due to Data Protection Act.

Use another carrier instead.

I sent a Mobile Phone worth £400 with tracking next day. Evri had lost my parcel and told me to contact Parcel2Go as I found the deal with them. I contacted Parcel2Go and they literally said sorry there is nothing we can do. I explained I am struggling financially and really need the money as I was selling the phone to get myself a few things for my house but they just didn't care. I threatened them with letting the newspapers know what they had done and they just didn't care. They really did make my life hard and affected my mental health extremely also never refunded or respected me in anyway. I hope nobody ever has to go through what I did. Please Stay Away!

My parcel from Manchester to London should have arrived on 11/12/20 but now it's 28/12/20 and no response from my request for help from Parcel2go. So my parcel has been lost in their depot for 16 days and counting. Or it has been stolen from within the depot, in which case I will need information of last handler to log with police for a crime number. The website is a joke, the tracking Help page says "click button below for live help" but there's no button! I looked at their HQ on maps and it's just shared office space in Bolton. I wish I'd done more research on them before using their dreadful "service". I resent having to even click on a review star to get this review logged.

I used Parcel2Go to send something next day delivery, as I was relying on it arriving on time. Arrives late and when I complain, they said well you didn't purchase "Guaranteed Delivery". Such a stupid service! You purchase something and pay good money for it, but then have to pay more to actually get the service you pay for. Not sure how anyone can run a reputable business like this, customer trust completely destroyed! Don't bother using them

Time wasters and rubbish system/QR/Drop off services - DO NOT BELIEVE reviews about "superb/excellent Cust.Service" - majority of these reviews are either paid or fake. They also tried to persuade me to remove a negative review - These are the worst brokers trying to make a dollar but their system does not synchronise with the courier systems. They generate QR codes that don't update immediately. Most of the orders can't be sent same day but next day due to same issue (not synchronising in teal time to be able to drop off the parcels!) - Did I say drop off? Sure enough. NOT ALL the drop off locations will accept parcel2go QR either, so better just use par el force evry or whatever - DIRECTLY - these guys meed to change a lot of things until their services will work flawlessly. At present its a hit and miss and with busy businesses you just don't have the time to waste with them and their rubbish dated systems and services.

Extremely bad service. Sent a parcel with no cover, got severely damaged by dpd and no one accountable for the damages.
Surely the courier has a duty of care.
The parcel was a cast aluminium 3d printing machine very strong. As you can see in the pictures the parcel must of been grossly man handled.

What a joke have now tried to offer me a £10 credit. Have now said the parcel goes thru several different transit companies.
The machine damaged was several hundred pounds.