I have not received my parcel, specifically one of the two boxes I sent. Despite contacting customer support over 10 times, I consistently face long wait times of over 20 minutes for responses, and the representative changes every hour, forcing me to repeat my situation each time. This has resulted in more than 4 hours spent just trying to make a claim.
Customer support insists that I received both packages, but the truth is I only received one. The second box, containing all my important documents, is still missing. Furthermore, I paid for insurance, yet they have refused to honor that as well. This situation is unacceptable and needs to be addressed immediately.
Overview
Parcel2Go.com has a rating of 1.3 stars from 478 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Parcel2Go.com most frequently mention customer service, live chat and next day. Parcel2Go.com ranks 388th among Shipping sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members