Parcel2Go.comReviews 479

Dont ever use their 5 days international service. It actually takes more than 3 weeks. I sent a couple of parcels using this service on the 22. 11. 18 and none of them are still delivered and thay cant be even tracked. Their useless customer services keep saying the samething again and again. Their website is saying delivered which is a big lie. Con company. One of the very expensive parcels sent cant be found as well. Cons cons and cons. Please dont use them for this service. Pay a bit extra and send with a relaible courier. I learnt my lesson the hard way. I dont even know if any of my parcels will be ever delivered as I sent a lot if them but none of international parcels are delivered yet.

Seriously rude and incompetent company. Two days in a row my urgent parcels haven't been collected. The first time i was told i was being unreasonable for expecting a phone call on the number provided when the bell was broken and they couldn't contact the flat. After to en expense to myself moving parcels to a different location to be collected, and a copy of the transcript promising the instructions for new address were given i was then again told the next day no one was home to collect when in fact 20 people were there and not a single delivery driver called (The door is open with a wall of windows where you can see everyone in) Took over an hour just to get a email to send a complain to. They take no responsibility because they book a third party. Joke of a company, avoid at all costs if you actually need things picked up or sent. Over 71% unhappy customers says a lot.

Booked the day off to wait for a collection from Yodel today arranged through you but that didn't happen due to an error from your end when filling the address, contacted customer service and all I got was an apology and option to drop of somewhere which was not ideal! I've asked for a complaint form and a compensation form (I've lost a day at work!) and was told there wasn't any. Won't use the service again and will alert all my friends. Plus is cheaper and probably safer if you do via the courier company direct! What a scam!

I used this service on the 3rd of December and my item supposed to deliver before 6th December but unfortunately after looking the status of delivery it appeared that item is still there where I stored 3 days ago, upon contact customer service revealed that due to technical reasons it couldn't collected, but in the next 24 hours it will be collected and delivered as soon as possible.
But after 24 hours item didn't collect, and I have had to refund the money to the customer and next morning on the 8th December I retrieved my item back and just looking how to claim my money back because after retrieving the item, system showing that item has been delivered.
I won't be using them again. You are better off going directly to a courier as you can get in touch with them if things go wrong.

Paid for a UPS delivery service to France. UPS failed to deliver, although recorded they had made 4 attempts. This was a verified, business address, with people available throughout. I asked to be provided with evidence of the delivery attempts. I was told they don't offer this service. Other Couriers provide evidence of failed delivery attempts, it's not unreasonable to ask this of them. The customer service of this company is absolutely disgusting, unhelpful, and provides for no accountability or the ability to track issues that have been logged. No way to ensure what they said they'd do they've done - no way to follow up on issues, other than being asked to copy and paste previous transcripts. Astounding. One of the worst and faceless companies I've ever dealt with. I was cut off on three occasions, before I'd finished, on their live chat room. No contact number. No email. No way to hold people accountable. I will never use this company again.

Paid nearly £10 for an item to be delivered next day with DPD through parcel2go, the tracking showed it sitting at their depot over 3 days, it was then delivered after 7 days, I contacted parcel2go as I found this to be unacceptable and they would not compensate for the unnecessary delay

Useless company, aggregate all the big companies and offer you great fast deal and then they book slow services to take margin on your booking, regularly deliver late or not at all, best to look here and book directly. I booked a parcel to India, no tracking available until there was a delay, attitude from the chat person when you eventually find them and despite booking TNT no useful date or time on parcel. Waste of time and money. USELESS - DO NOT USE.

Terrible experience, late to collect, lost my item in very little time (clearly stolen from the depot as went missing shortly after it arrived) and left me in the dark of the whole process. Were beyond slow in dealing with the issue and were reluctant to even issue me a refund.

Cheap, bottom of the rung company with minimal investment in customer service (no email or phone - just an online chat that takes forever to find). This is not an industry where you want to be involved with a 3rd party operator - when something goes awry they have no idea why and have little power to find out/do anything. AVOID!

Extremely disappointed
Extremely disappointed.

I have been using parcel 2 go for a few years know, with 3 of my companies. Not anymore. I sent a parcel to the channel islands, which did not get delivered on time. I had spoken to the customer service team, to be assured that it was delayed but it was on its way, after a few days my customer, still did not receive their parcel. After getting back in touch with them, i was told the parcel was lost and i would have to put in a claim.

Even though i think it is highly unlike for a parcel to get "lost", i put in the claim with the same day, and put in the documents they asked for, which there website kept denying!

After 2 weeks, i still had not heard anything from them about the claim process, so i again had to contact them, to find out what was taking so long. To then be told my parcel had been found and would be returned to the collection. This is actually a positive outcome for me, would prefer my stock back then the money from them!

I was told it could take up to 14 days for the parcel to be returned. So nearly a month and half later from the date i booked in the collection, i still had not received my items back, or had anyone get in contact with me. So again i contacted them through online chat, which is the only way to actually get in contact with them, which is also hard to find on there website!

Someone pretty much told me to wait a little longer as it takes up to 14 days for the items to be returned, but i asked to be put through to the claims department who then told me, what was showing up on my screen, "your order has been found", when actually it had not been found and nothing was being returned and i had to take the claim of £20 or the prepaid £22 (ye right), after wasting my time for a month and half, with no communication, not a phone call or an email to tell me what was actually going.

If i could give them no stars i would! I will not be using them again!

I would strongly advise you to avoid using this company.

I paid £60 for them to ship my parcel next day via courier, tracked and fully insured. My parcels were undelivered as they were unable to be accepted by the recipient due to the condition they were in. They were returned to me shortly after and they were severely damaged to the extent I was unable to sell them or use them myself.

The company did not offer me any compensation on the basis that my parcels nature was on the no compensation' list. This list basically contains anything and everything one might want to ship. I therefore lost the value of my parcel and the delivery charges, a total of £400. The customer service throughout was extremely poor, some of the worst I have ever encountered.

AVOID, AVOID, AVOID

RUBBISH AND WAIST OF TIME!.
I posted parcel with them on 6. 08. 2018 abroad parcel after a month been sent back to UK. Today is 29.10.2018 it passed 85 days. I contacted them several times they opened investigation and closed as item delivered once. On another they ask me to wait as the time frame for claim form not passed yet. Our company post over 200 packages a week but not by them. I posted 3 parcels within 6 months via parcel2go. And problems come straight away. Customer service is rubbish as well.