Member since December 2018
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Paid for a UPS delivery service to France. UPS failed to deliver, although recorded they had made 4 attempts. This was a verified, business address, with people available throughout. I asked to be provided with evidence of the delivery attempts. I was told they don't offer this service. Other Couriers provide evidence of failed delivery attempts, it's not unreasonable to ask this of them. The customer service of this company is absolutely disgusting, unhelpful, and provides for no accountability or the ability to track issues that have been logged. No way to ensure what they said they'd do they've done - no way to follow up on issues, other than being asked to copy and paste previous transcripts. Astounding. One of the worst and faceless companies I've ever dealt with. I was cut off on three occasions, before I'd finished, on their live chat room. No contact number. No email. No way to hold people accountable. I will never use this company again.
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