Malcolm R.

The nightmare started when the buyer advised me his parcel (a computer) had arrived with a dent in the base. This was impossible as it had been packed with polystyrene moulded to the case. The driver a Parcelforce driver must have been drunk or had a disregard for 'Speedbumps'.

I opened a claim and Parcel2Go just asked for more photos and more photos until the buyer pulled out through frustration. I carried on with the claim and the actually awarded me a refund. Great what a breakthrough but after giving them my Paypal account number they just sat on the information and did nothing.

Two weeks later having emailed them 5 or 6 times they told me that they can't pay to that Paypal account. Now I have opened a case with resolver and plan to go to the Ombudsman. This is the only way because the Ombudsman is the only authority to close these turkeys down!

They are just being stupid now and wasting my time with silly details showing their true worth.No, no, no. Not up to standard these guys must shape up or ship out.