Charged me for a service they didn't provide; booked next day delivery and parcel wasn't collected for 3 days! Lost my item. Took 3 months to review the case. Then refused a refund even though I submitted receipts and had item cover. Meanwhile I had to refund the buyer so am now double out of pocket. I will never again use their service. Should of stuck to, and in future will only be using Royal Mail. Absolutely furious! Not worth the star I had to submit