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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 25th among Marketplace sites.
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I received the t-rex shirt but have not received the earrings yet. According to the shipping information they should have been here already?
Your site said Bamboo-Blend sheets. They just arrived and they are micro-fiber. Total misrepresentation. Outrageous!
Hi Cynthia! We are sorry to hear about the problems you are experiencing. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.
Love the soft fabric on this cute shirt! The sizing is odd, though. I had to order an XL when I normally wear a M or L size in shirts. I'm glad I looked at the sizing chart, because I would never have thought a Large would only accomodate a 34 inch chest. Maybe look into making your sizes more standard to avoid confusion.
Hi Catherine! Thank you for the suggestion! We look forward to you visiting us again in the future!
This is a real joke, these earrings are so small, I almost lost them when opening the package. The picture is totally deceptive and the earrings look nothing like what I expected. Sorely, sorely disappointed. There is no way they could have been worth $129.99, the $11.99 i paid was far too much.
Hi Gloria! We are sorry to hear about the problems you are experiencing. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.
I ordered several things from this site. The first package I received was supposed to have a hoodie and 3 t-shirts in it, but I only got the hoodie and 2 of the t-shirts. The site said the shirt I didn't receive was shipped and had been delivered, and they conveniently didin't include an invoice in the package so there's no real way of proving whether I actually got the shirt or not. I've sent an email and have yet to receive a response. The second package I ordered was perfect though. Ordering from this site is a gamble: either you get your order with no problems, you get half your order with no help from the site, or you don't get your order at all, again with no help from the site. Use at your own risk.
Hi Samantha! We are sorry to hear about the problems you are experiencing. Thank you for contacting us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you with your concerns.
We have bought various items from Open Sky in our first couple of months of membership.
Everything has been of good quality and as represented in the sites offering.
We support careful shopping as always, and believe that good results can be found with Open Sky.
Hi Catherine! Thank you for the kind words! We look forward to you visiting us again in the future!
Will buy again! Very good quality! Love sterling silver is my favorite! The price was great to! Looking forward to buying again!
Hi Kimberly! Thank you for the kind words! We look forward to you visiting us again in the future!
To date I have been pleased with my purchases. Today I excitedly opened a package to find only one ladybug earring in the little bag. I am so hopeful this will be remedied.
Hi Cherry! We are sorry to hear about the problems you are experiencing. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with a replacement pair of earrings.
Sterling Silver Teardrop Earrings I ordered are as stated beautiful, well made and the first time I had them on my ears I received many compliments, I am very happy with my purchase, thank you Puritan Pride!
Hi Kealoha! Thank you for the kind words! We look forward to you visiting us again in the future!
I purchased something on a Black Friday sale. I was initially happy; however, they contacted me a WEEK LATER to tell me that my order was cancelled. No reason, nothing. I have now missed the good sales on the product and will be forced to pay a higher price. Also, they took my money for the item and it has been days and I have yet to see my money returned.
Hi Lynn! We are sorry to hear about the problems you are experiencing. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.
I ordered the cross necklace for a gift. It did not even come in a box. It was in a plastic bag. Very disappointed. Made it look very cheap.
Hi Mary! We are sorry to hear about the problems you are experiencing. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.
I have several bracelets of this style and most only have a charm and a stone, but these have more charms, nice size and detail is very good. One has my name on the back and since my name is not common, especially the spell, it feels really special. Im thinking of ordering a couple more as gifts.
Hi Jerralynne! Thank you for the kind words! We look forward to you visiting us again in the future!
There should be a NO STAR rating, unfortunately I had to select 1. I ordered a birthday gift on 11/20 & as of yesterday was still pending. The money was already taken from my account... same day! I write to them and it took 2 days for a response they'd "research" it. I told them to cancel the order and send my money back. Same day response was they canceled the order but wouldn't be REFUNDING any money because the order wasn't processed. I responded with a screenshot of where they DID get their money and demanded it be returned immediately. Guess What? Haven't heard a word from them. Thieves! I'm reporting them. DON'T USE THIS COMPANY!
Hi Michele! We are sorry to hear about the problems you are experiencing. When an order is not processed, we are able to void the charge. Depending on your bank, the pending charge will drop off in 3 to 5 business days. Please feel free to DM us here or contact at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.
Ordered a personalized item so they say I cant return it. Problem is that they sent the wrong color. My order stated Copper. They sent black. And Ive emailed and tried to get this cleared up. But no answer!
Hi Barbara! We are sorry to hear about the problems you are experiencing. Please feel free to DM us here or contact at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.
Ordered an item for the first time from them, will never again buy any product from this site, or company. Terribly unprofessional. Tracking details not upgraded. Claims product shipped two weeks ago. Has been stuck in a town two hours away from where its supposed to be delivered. Have not received the product. Have processed a refund. Will be pleasantly surprised if refunded. Terrible waste of customer time.
Hi Zengie! We are sorry to hear about the problems you are experiencing. Please feel free to contact us https://www.opensky.com/content/contact-us with your order information, especially if you do not see your refund in 3 to 5 business days. We will be happy to help you with your concerns.
I have loved this site, but when I went to cancel an item right after I ordered it I ran into a problem. The page would not load and the emails were not responded to. Once again, I emailed them when the cancel page did not change when I submitted it. Therefore it was well within the 4 hours to cancel an item.
Hi Lori! We are sorry to hear about the problems you are experiencing. Please feel free to DM us here or contact at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.
Ordered two items. One arrived one did not. Have emailed several times and have not even received an email acknowledgment that they are aware of the problem.
Hi Jane! We are sorry to hear about the problems you are experiencing. Please feel free to DM us here or contact at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.
Still dealing with the customer service team on a damaged item I received and getting nowhere on receiving a new one.
Hi Sarah! We are sorry to hear about the problems you are experiencing. Please feel free to DM us here or contact at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.
Unbelievable amount of product and what I have received so far is absolutely gorgeous. Shipping is a little slower than I like, but so far the items I have received are beautiful.
Hi Judy! Thank you for the kind words! We look forward to you visiting us again in the future!
I like the ring very well. I wore it with the real thing and you couldn't tell the difference. It is quite attractive.
Hi Angela! Thank you for the kind words! We look forward to you visiting us again in the future!
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jessica! We are sorry to hear about the problems you are experiencing. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.