I was really excited to get this shirt since I just got engaged. I have a very large chest, so I ordered up a full size bigger than I would normally get. The shirt doesn't fit at all. I'm very upset with the purchase and feel like I completely wasted my money. :(
I once again tried via email, since they don't have telephone communication, to contact them regarding the issues I am having. It's takes forever for them to get back to you and then still don't help. This is the worst shopping site I have ever done business with. They need to be stopped.
Hi Brendra, We are sorry to hear about the issues with your recent order, please contact us here https://www.opensky.com/content/contact-us, and we will do all we can to make it right.
I placed two substantial orders 2+ weeks ago. Opensky claims my orders are complete in one area of their site but shipped in another. Opensky says I should receive by July 13th, 4 days ago. The Fed ex tracking numbers say it's pending. Shipment information received, but shipment not yet received. There is no phone number. I have messages "customer support" 3 times this week. No response. Is this a scam?
Thank you for taking the time to leave a review. Please check your private messages, we want to do all we can to help get this resolved.
This was my first order from OpenSky and I got several pieces of jewelry. The prices were fantastic and when I received the items was very happy to see they are all really good quality. Some sites pictures nice items and when your receive the time it is inferior quality. That is not the case with OpenSky. I will definitely be ordering from them again and again.
Thanks to those who wrote reviews. I had an experience similar to one of the reviewers. Saw a bag I liked at around $44.00. After browsing on the website I was asked if I wanted to be on the email list for special offers, etc. After "joining" the price of the bag went up ten dollars. That was the first clue to stay away. Apparently the company needs to clean up their act.
I'm so disappointed I bought the Infinity necklace it came with two and the disk I paid like 65.00 and just saw it for 23.00 I feel
Ike I got roped off! Don't think I'll be ordering from OpenSky any longer!
Hi! Please give us a call at 844-707-7779 we would like to change this experience for you.
Drawn in with a $45 in free dollars only to find out in check out that it was conditional and proportional to the amount I spent. Bought the LED lamp with 6 USB ports for around $47 with my discount. Found the lamp to be much smaller than I expected and can't believe it's normal retail price is $129. Felt like it was okay at a $25 price for this lamp.
The first few items I ordered were good but soon after the quality and fit went down hill fast. I mainly order women's tops. I ended sending back the last three I bought and won't be buying anything else from OpenSky.
Ordered pre seasoned cast iron skillet 8. 15. 16. Received shipping confirmation which was not verifiable by the shipper, USPS. No delivery. Contacted Opensky on 8. 23. 16 who on 8.27 claimed the item was reshipped but there was "no movement after shipment". On 8.29 received shipping info with UPS on some app "ups-mi" which merely says shipping info received. No shipment. Contacted Open sky on 9. 1. 16 and reply says they will respond within 3-5 business days. Open sky app shows my order of 8. 15. 26 as "completed". This seems to be a fraud. Buyer beware!
I ordered a Silver Sparrow Bird and Olive Branch Bracelet almost two weeks ago and still have not received it. What's worse is I've contacted customer service three times with absolutely no reply back. It's too bad too because they have very nice products, but after this horrible experience I will not be re-ordering from them.
Hi Kathy! We are sorry to hear that you have not received your order. We always reply to inquiries we receive, and it is very surprising to hear that you have contacted us multiple times without a response. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer.
I placed an order on Dec. 17. Was informed it shipped on Dec. 21. As of Jan. 5, I am still waiting. Their tracking number shows it in Texas on Dec. 21 and that's it. And their customer service got back to me today saying it can take up to 7 more days before they will even get back to me to let me know what's going on. But they sure charged my credit card within 24 hours of me placing the order.
Their return policy says you have 14 days from the date when you placed the order to return an item, so even if I don't like it (should I ever actually get my order), it's way too late for me to return it. Horrible, horrible, horrible. Will tell anyone I can to stay away from them.
Hi Marion! We are sorry to hear that the shipment of your order seems to have stalled. Since you have already contacted our Customer Love team, we will make sure to let you know when we are able to find out more about the status of the shipment. Also, provided this item is return eligible, you will have 14 days from when you actually receive the item to initiate a return, so this delay should not prevent you from being able to return the item if you would like. For future reference, you can confirm the details of our return policy on the following page of our site: https://www.opensky.com/customer-support?article=1467248.
Just ordered Smart Fit Mini and cannot use on my Microsoft Lumia 640 XL Windows phone.
Would like to return for refund. First of all it has taken over a week for someone to get back to me. Now they tell me I should have read return policy as sale was final. I cannot find that it says that anywhere...
I am not a happy camper
Hi Connie! We are sorry to hear the Smart Fit you ordered is not compatible with your phone. OpenSky hosts thousands of shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issue that may arise. All consumer electronics items listed on our site should be returnable as of this month, so you should be permitted to return the product as long as you first contacted us within 14 days of receiving the item. If this was indeed the case, please call our Customer Love team directly at (844)707-7779 between 9 AM and 6 PM ET, any day of the week, and we will be happy to review your situation anew.
I ordered LED floodlights 1/30/17 with a 4 business day delivery. I gave it an extra 4 days because of weather delays. I contacted Opensky via online chat and was told they would check with the merchant. Things happen and I get that, but any other vendor this has happened with before resent the item(s) expedited in 1-2 business days to 'make it right'. The rep then said they would get back to me within a week. A Week? To call a merchant? Filed a dispute with my credit card company especially since it is now the 19th of February. I agree with other reviews warning not to buy from OpenSky
Hi Wendy! We’re sorry to hear that you have not received your order as of yet. We would certainly like to look further into this issue with you. Please send us a private message that includes the order number and email address that is associated with your OpenSky account. Based on the information provided we should certainly be able to further assist with this issue.
I made the mistake of ordering one item from Open Sky about a month ago - never again! I didn't like the item and the return process is ridiculously cumbersome. Do not purchase from this company! They are only too happy to take your money immediately, but the return is another matter. They charge you excessive fees to return an item and have not yet given me any refund (I sent the item to them via USPS, as instructed, 10 days ago and have heard nothing since. I know that the item arrived at their location 6 days ago, as I have the tracking information from USPS).
In addition, you cannot contact them via phone. Their "contact us" link does not list a phone #. I finally weaseled it out of one of their Customer Support reps via Live Chat. When I made the call, I hung up after waiting for 20 minutes for someone to answer - no luck!
I will never order from this company again!
Hi Nancy! Our sincerest apologies for any inconveniences caused by your recent purchase. As described in our return policy at: https://www.opensky.com/customer-support?article=2492115, it is expected that you would need to cover the original and return shipping unless the product was damaged, non-functional or otherwise not as described. If you feel the item falls into one of these categories, please send us a private message that includes the order number and email address that is associated with your OpenSky account. If you would prefer a call back, please include your phone number and best time to reach you within the message sent.
OpenSky service was extremely efficient with quick delivery. The order was delivered with in 4 days using standard delivery. The cell phone wallet is made of high quality of leather. Your cell phone easily snaps securely into place. The left side has slots for your drivers license & credit cards.
Wish I would have read these reviews before ordering. Same problem as everyone else, no order has shown up and NO ONE answers the listed customer service line, just perpetual hold music. I will be having my CC company dispute and reverse the charges and then considering legal action
Hi John! Our sincerest apologies for the inconveniences you’ve been facing with trying to contact our customer support line! Please send us a private message that includes your email address and order number so we may ensure that you are further assisted successfully. Please make sure to include a brief description of the issues you’ve been encountering as well. We look forward to further assisting you!
Love the products I received, but I think having to pay double shipping charges when you order 2 items from the same vendor within the same order is not fair to your customers. I ordered 2 personalized carving boards & had to pay $9.95 each for shipping, yet they came in 2 separate boxes taped together with one shipping label.
Order Date: 07/20/2019
Received defective item.
There is no port to insert the charger into.
There's just an empty hole with no connector.
No way to charge it.
It is defective and useless.
I think this was previously returned by another customer and should not have been resold to me.
They sent me a prepaid return label and I sent the item back to them.
I got a refund, but the ordeal was onerous. They should never have sold the obviously defective item,. Which evidently was the very last one in their inventory, because they removed the item from their site. It was the last one and it was obviously defective but they tried to pawn it off on me. They just wanted to take advantage of a customer for a lousy $25 sale.
Seriously, I really resent people trying to take advantage of me.
They don't like this review and are willing to pay me more if I remove this review.
Not gonna happen, screw them!
Hi! Opensky is marketplace with 1000's of merchants that maintain their own stores, and ship out all items. We have taken your concern very seriously,
We do our best to only have quality products on our platform, however this time we missed the mark, and we offer our sincere apologies.
I ordered a hat from Open Sky on November 24 (for a Christmas gift). Money was taken from my credit card a couple of days later. Today is Memorial Day and still no hat! Tried to call and just get recordings trying to get me to buy more stuff. Am reporting to the attorney General for fraud. I was sent an email telling me that it was being shipped via USPS (USPS never received it).
This is the worse site I have ever used. I can never get my order on time, always a shipping problem. I ordered a shirt for a Christmas Party and now I am told it has been delayed. I will never use Opensky again.
Hi Elayne! We are sorry to hear that your recent order did not arrive in a timely fashion. OpenSky hosts thousands of different merchants and, while there can be shipping delays at times, we do our best to minimize those occurrences and are always happy to help with such situations. If you have not contacted us already, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into this for you.
Overview
OpenSky has a rating of 2.1 stars from 2,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 569th among Marketplace sites.
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Hi Heather! We are sorry to hear that the sizing of the shirt you ordered did not meet your expectations. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will see what we can do to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.