OpenSkyReviews 2,296

I now know that OpenSky is a marketplace, like Etsy or Ebay. Orders from their on-line catalog (which looks very professional) actually get shipped from various shops. The item I ordered came a month late and looks cheap & awful. Shipping problems: The US P. O. Tracking number they sent was only a pre-shipment number, notifying the PO that they would be shipping a pkg--post office had no record of actually receiving a package to ship to me until AFTER I complained to OpenSky via email. Item arrived, was horribly cheap looking. Cost $10.80 (supposedly a "sale" price) plus tax/shipping. It looks like a dollar-store or something out of a gumball machine. I could not give as gift. OpenSky sent me a label for return by UPS (not post office); their T&C says that returns are subject to $7.95 shipping fee. With that, the price of a padded envelope, and the hassle of finding a UPS drop-off point, I will still come out losing even if they refund the cost. Customer service by phone is through OpenSky. The people speak English, are professional and courteous.

Same experience. Says product shipped but product never arrives...

I wish I had checked their reviews first. These people are not only fraud but they are dumb. What's the point in running such business where you get 85% negative reviews and can not ship products that you charge for? And really surprised why this is google trusted store? I am going to report it to google soon. And disputing the charge with my credit card company.

------ Update --------

After reporting it to google I could easily resolve the issue. They lied to google about the whole thing; fortunately I had the logs of emails that I received from them. I submitted that correspondence to Google. I am sure Google must have done strict followup with them. They not only readily cancelled my order by refunded the money back to my credit card within 5 days.

You can't find out what the return policy is very easily; the goods are promoted as high quality but THEY ARE NOT; when you contact them about an item that is not as promised, they tell you sales are final. BAH. AVOID AVOID AVOID.

I placed an order because I was SUPPOSED to have a credit. This is after I placed an order that never arrived and was apparently cancelled, presumably because they did not actually have the item (I didn't realize they were the same company at first) so when they charged my card too much, I IMMEDIATELY tried to get an answer from customer service, but I could find no phone number, so I emailed, REPEATEDLY and asked for a cancel on the order immediately. They send me an email days later, saying they cancelled the order. Two weeks later after I THOUGHT this was over, I was charged not 1, but FOUR overdraft charges because they came out of my account, unbeknownst to me. So, when they charged my card, I was able to determine a phone number (thanks to my bank), however, it is IMPOSSIBLE to get a human being on the phone, so I emailed AGAIN after calling a dozen times with no result and then found out my order had been shipped. One item I STILL have no received and one item I was told I could only return with an "Official" return label, which I of course have not gotten because THEY SUCK and I NEVER received one item at all (the only one I cared about anyhow!). I will NEVER use this company again and I will leave a message like this ANYWHERE I can find. I hope they go down in flames.

I ordered a bodysuit & it came too big. I was charged a fee for exchanging it & had to pay to send it back. I paid the extra costs because I really wanted the bodysuit. After two months it never came. Apparently they sent the bodysuit I had now paid an extra $25 for, to someone else & advised that I contact the post office in that state about it. Unbelievable! My advise is to deal directly w/the vendor. Opensky is just the middle man for vendors & perhaps if they weren't so lazy, unorganized & slow, they would actually satisfy customers & their reviews wouldn't be so awful