OnlineCityTicketsReviews 2,678

A scam DO NOT order from them. Will not send you the real tickets for your concerts. Called customer service to get more information and could not get ahold of anyone so I sent an email which was never answered. Finally go through a week later and they told me they are not a scam (something a scam company would say) and they would not refund my ticket that I never received. Be careful out there and make sure you are buying from a reputable seller. Lesson Learned

This company should be close, they are a ripped off company, they are a joke. I bought a tickets for Aventura concert and I'm the kind of person that read refund policies before buying anything, when I bought the ticket the policy said that for postponed events they cannot made refunds but if the concert get cancel they will provide a full refund so I agree to that. I called yesterday asking for the refund since my event was cancel and they told me that I will receive a refund and asked me just to wait for the email confirmation, so today June 1.st 2021 I received an email saying that they just change the policy and they are going to give me a credit. I do not want a credit, I want my money back, that was what I agreed when I purchase my ticket. It's so wrong. I will go to the end of this. It's ridiculous, I don't agreed for the new policy that they just changed for their convince. I want my money back #order #*******.

Purchased tickets to Elton John for this past May. Obviously, the pandemic forced the show to be "postponed". OnlineCity will only refund your money if an event is cancelled. So, today I learn the show has been "rescheduled" for 2022!- 2 years from the original date! Who knows where I (or Elton John) will be in 2 years, or what kind of shape either of us will be in? When you purchase tickets, you are paying for a specific event at a specific time (or at worst within a reasonable time frame). However, in the minds of OnlineCity mobsters, "rescheduling" gives them the right to keep your money indefinitely. It's a pretty good business model where the seller takes no responsibility for not providing services which were purchased in good faith. But, not so good for repeat business.

So I got Jimmy Buffett tickets and thet just rescheduled the concert for NEXT year! They will not give me a refund! I can underdtand if it is rescheduled a couple of weeks or a month out, but a year. I might not even be in the state in a year or even dead. This is complete BS and is just robbery. Anyone else have this issue. I usually buy from Ticket Master and they have always given refunds. I could not buy from Ticket Master and could only buy from this site. This seems like it should be illegal to do this. Anyone that can help, i would appreciate it.

Would not refund tickets minutes after I purchased the tickets. I failed to see an exorbitant $127 service charge and clicked the button before realizing it. Additionally, they sent an email that said I would be receiving my tickets at the very latest 4 days before the performance. 3 before the performance, and I still didn't receive the tickets in my email. I had to go to their website and get them to download it to my email myself. No one should have to do this for the amount of money that we pay for these tickets. Customer service is dead.

The Alabama concert that was supposed to occur in Tallahassee on 10/10/19 has been postponed until September of 2020. When I called to ask for a refund, as the civic center suggested, they said they would not refund my money. Had I bought my tickets from the Civic Center, they are giving refunds to those who purchased tickets from them until October 17,2019. Had I known this, I would have never purchased from them. The customer "service" person couldn't care less. And, I had to pay extra fees when I bought the tickets!

I purchased a ticket months ago from a James Ferrier for the July 25th Khalid concert.

Once at the gate, my ticket was scanned numerous times and came up continuously as being INVALID.

I was then sent to the box office where they scanned the ticket and told me it had been "doctored" by the seller.

This was not only frustrating but also embarrassing! For one, I overpaid for the ticket over $100 and then to be scammed!

I will be filing a complaint with the BBB as well as posting this complaint and warning my friends and family not to do business with this company!

Losing our tickets was one thing, but I've never had such poor customer service.

First, we ordered our tickets months in advance. They never came in the mail. OnlineCityTickets never notified us of attempted delivery, of failure to deliver, or of loss.

Second, they *kind of* attempted to reissue them but did not, apparently because the originally seller would not or could not. Internally, the Customer Service Department does not handle contact with sellers (so couldn't give me info), but would not connect me to their Box Office Department, either to give me the seller's name or to communicate to me what steps had been taken to try to reissue the tickets (all the CSD could say was that they were unable to reissue the tickets). Neither would they connect me with a manager or give me any way to escalate the problem.

Third, throughout the experience, both individuals were rude and dismissive. They never apologized for our inconvenience (we had someone fly out for the show as a mother's day present and this all happened the day of the show--and given this, I went out of my way not to yell).

Fourth, they couldn't tell me what happened to the tickets after they reported the loss (i. E., were they void or valid and floating around somewhere, could we try to claim the presumably empty seats, could the originally seller have simply resold the tickets?). I asked two men, who gave two completely inconsistent answers, and it was clear that they had a script, which they kept repeating to me (literally saying, "I repeat").

In sum, I'm sure the company is fine when things go smoothly, but ultimately they are a third party seller who buys from other third party sellers and who has no control over the tickets they sell. That's hardly unique. But they have uniquely poor internal policies and customer service department. They'll just cut you a reimbursement check and call it a day. So don't use them for any shows you would be upset missing.