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OnlineCityTickets

How would you rate OnlineCityTickets?
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Minnesota
1 review
3 helpful votes
Follow Steven H.
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$49.00 tickets cost me $108.090 apiece. Greedy! As a 62 yr. Old I learned another valuable lesson. Go to the venue's ticket office gate 1 and buy direct, pay the actual face value of 49.00 ea. No additional fees, Ticket master wanted even more. Live and learn. :( :)

Date of experience: January 18, 2018
Virginia
1 review
0 helpful votes
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Very high fees
May 14, 2018

Fees are super high and the delivery fee for mailing two tickets is astronomical. We all know your corporate account with whatever shipping company you use charges you approx $2 or less, but you are charging the consumer $15. This is a $#*!ty money grabbing exercise. I will not purchase here again

Date of experience: May 14, 2018
Oklahoma
1 review
0 helpful votes
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Great service!
April 3, 2017

This experience with Online City Tickets was great. Easy to understand and walked through just fine. Have not received the tickets yet so cannot say any thing about that part. But I would use again and recommend to a friend.

Date of experience: April 2, 2017
New Hampshire
1 review
0 helpful votes
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Very easy, no problem getting tickets at all. I would definitely recommend this website to friends and family. Secure website as well, always keeps your investment protected. Any issues you have get taken care of and resolved quickly. Their team is always on stand by ready to help you out.

Date of experience: December 20, 2016
Utah
2 reviews
1 helpful vote
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A lot of emails for one purchase, which ones to save? I have never used this service before so really confused. Please help me to figure all this out! I'm very excited about the show and scared I'll loose the right info to get in.

Date of experience: May 14, 2018
New Hampshire
1 review
1 helpful vote
Follow Tricia J.
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They boosted the prices of the tickets that we were looking at on our phone once we got onto the computer by a few hundred bucks. Then they charged nearly $600 in service fees, which is really insane. I will not be ordering from them again.

Date of experience: January 24, 2018
Florida
1 review
0 helpful votes
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Super easy, but...
September 1, 2017

This website is super easy to navigate, pay, and get your tickets, but the "service fees" are way too high. They should be a set amount. Not a percentage! $24.50 service fee for each ticket I bought. Plus, $7.50 to download my tickets. Shameful rip-off. I only paid this time because I really want to see a certain show that I've missed in past years.

Date of experience: September 1, 2017
Texas
1 review
3 helpful votes
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Do NOT Trust!
June 29, 2015

Had to cancel tickets within an hour of ordering. Only response was all sales are final. You have NO consumer protection from these guys. Outrageous service charges and e-mail delivery charges. Their site makes you think you are dealing directly with the venue. VERY SLEAZY!

Date of experience: June 29, 2015
New Jersey
1 review
0 helpful votes
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Trans Siberian Orchestra
September 15, 2018

Additional service charge was a bit much considering all they were doing is transferring tickets (not even an option for a paper copy so if your phone dies you lost your tickets) but that was about the only way to be assured of getting them.

Date of experience: September 14, 2018
Utah
1 review
1 helpful vote
Follow Raven A.
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If I have another option next time Ill use it... what a rip off. I mean the tickets can to 338 before service fees and 450 after. Mobilization makes life easier and saves money, yet we seem to be paying more as end users. This will be my sons first concert and so I pay the fee. You guys should be ashamed of yourselves.

Date of experience: January 22, 2018
Canada
1 review
0 helpful votes
Follow Sid S.
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I read a few alarming reviews about being "double sold" tickets. If this were to happen, I'd be quite disappointed, of course, but it all seemed like a very smooth process from beginning to end. It was a bit pricey with the fees and "email delivery" charge of $6:95 - why so steep for the simple click of a button - or even an automated procedure?! Anyway, the concert should be a real treat for my son. He'll be giddy with excitement when he finds out.

Date of experience: August 31, 2017
Kentucky
1 review
0 helpful votes
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Uncomplicated
September 13, 2017

Quick and easy. Find what you want. Submit your information and your confirmation is email and at your inbox within minutes. Printing tickets was a breeze. Just click on the emailed link and there they are. No navigation to any other part of site needed. Best ticket buying experience ever.

Date of experience: September 13, 2017
New Jersey
1 review
0 helpful votes
Follow Robert F.
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Expensive fees.
September 7, 2017

Great tickets, good ticket price, but the service fee which was not disclosed until submit order is selected cost 33% of the ticket price. Way too high.
Next time it will be Stub Hub who has much lower "admin" fees.

Date of experience: September 7, 2017
Australia
1 review
1 helpful vote
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You sometimes have trepidation in ordering on line, particularly if it is an overseas country. I am impressed with speed of service, the safeguards in place and how professionally it was all completed

Date of experience: March 18, 2018
Washington
1 review
0 helpful votes
Follow Norika H.
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First and last experience on this website, tickets price and service charges are so expensive. Tried to contact them regarding my order, no one picked up the phone. Disappointed with this purchase. Will not recommend and come back again!

Date of experience: September 22, 2017
New York
1 review
0 helpful votes
Follow Micky F.
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My tickets were $63 each. We bought 2 tickets. Total bill was $175. That's $25 in fees per ticket. Seems outrageous... why is there an "email" fee? It's free to email/download. It just seems that the company is taking advantage.

Date of experience: August 6, 2018
California
1 review
0 helpful votes
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False advertising
January 12, 2017

There is a hidden charge of almost $20 per ticket - a service fee. This really adds up when you are buying several tickets.

Also a $7.50 charge to down load your own tickets! How can they possibly justify charging for something that costs them nothing!

Date of experience: January 12, 2017
Michigan
1 review
0 helpful votes
Follow William S.
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Went to the other place first. Too confusing for someone, not computer literate or been to a concert. OnlineCityTickets made the whole experience so much easier. My wife's birthday present is in the bag. Easy and efficient. Many thanks.

Date of experience: October 4, 2017
Virginia
1 review
0 helpful votes
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The site worked ok, I got my tickets, so you have that. Entering my personal information was cumbersome as my Google+ saved entries did not transpose. Fees are high, $25+ per ticket; but, that is common on these secondary sites.

Date of experience: January 25, 2017
New Jersey
1 review
0 helpful votes
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Easy to use
November 3, 2017

Easy to use. Although the price was pretty high it is simple. I hope the rest of this experience goes well. The only option for the tickets were flash ticket which I don't mind but seem scary not having them when you spend $345. Will see.

Date of experience: November 3, 2017

Overview

OnlineCityTickets has a rating of 3.7 stars from 9,003 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineCityTickets most frequently mention service charge, great experience and easy process. OnlineCityTickets ranks 3rd among Concert Tickets sites.

service
166
value
165
shipping
138
returns
99
quality
138