Purchased tickets in January 2020 for The Who in Las Vegas on May 9,2020 total cost $565.06. Received an email from Online City Tickets on 3/30/2020 stating The Who concert is cancelled "please allow 2-4 weeks for refund".
Contacted Online City Tickets on 5/17/2020 asking about my refund not received.
Below is the correspondence from OCT:

Reply form Online City Tickets:
"Thank you for reaching out to us regarding your order #. We understand that this might be disappointing news. The coronavirus (COVID-19) has resulted in the cancellation of thousands of live events. Government shutdown orders, which are beyond our control, have made it impossible for events to occur as scheduled. We are a marketplace, we connect buyers and sellers. Most of our sellers have not received, and may not ever receive, refunds that we can pass along to you. We have decided to move to store credit to provide certainty and consistency to all customers.
Please feel free to respond to this email if you have any additional questions or concerns. Brenda M.-Customer Support"

Wrote back to OCT stating:
This is unacceptable. Other vendors, who are a "marketplace", such as Stub Hub, have issued refunds to their customers, and also gave their customers a choice if they wanted credit. Your advertising states 100% Guarantee states "If we do not meet these aforementioned standards, we will gladly refund your complete purchase price".
In a previous email received March 30th from you stated I would receive a refund in 4 weeks. Then no contact from Online City until I sent you an email 2 days ago.
So now your telling me the information you sent was untrue and false? This is deceptive.
I am requesting a full refund immediately. You need to honor your 100% Guarantee statement.

Reply from OCT:
"Thank you for reaching back to us. We will be more than happy to assist you with your order #. We completely understand your concern and we're happy to explain. I'm sorry, we just cannot do that, due to government shutdown orders and the massive disruption to our marketplace and its normal operation. Please feel free to reply to this e-mail if you have any additional questions or immediate concerns. Thank you! Reynaldo V.-Customer Support"

Wrote back again:
It is not normal operations to not refund money for a canceled concert during COVID19. Stub Hub offered 125% credit or refund, within 30 days of canceled concerts/events during the last 2 months.
You are choosing to refuse to refund my money per your own 100% guarantee policy.
So where is my "credit"? How do I access the credit? What rules are attached to the credit?
I've received no information from you about my credit, only that your company is choosing to give a credit? I am requesting the credit information for my $565.06 that your company processed payment from my credit card and now refusing to refund to me.

Response from OCT;
"Thank you for your email. Please note that we may take up to 72 hours to respond to your message."
10 days later - still crickets

Are to much steps to get a ticket...

It was Good. Thanks

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Nothing!

Tickets cost $45.50, I bought 4 total amount of bill...$597.00. A tad outrageous wouldn't you say!

Gave me a couple dollars off the online price. Very good service and nice guy :); Ticket was for 50th Anniversary of YES at Warner Theater in DC.

GOT MY TIX FOR MY HUBBY AND ME SO FAST SO EASY, I would recomend this way of buying tickets for sure!

I received an email confirming my order but I haven't received my physical tickets.

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