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OnlineCityTickets

How would you rate OnlineCityTickets?
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Utah
2 reviews
0 helpful votes
Follow Cheryl D.
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Rip off central
December 6, 2017

42 dollar service fee? Really.
Never again.
I won't use this site again ever...
And then I get the tickets they say $60 on them my total coat was $362.
It's your money spent how you want but I would look else where first.

Date of experience: December 6, 2017
Texas
1 review
0 helpful votes
Follow Martha G.
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Excessive Service Charge
December 6, 2017

Received tickets in great condition. That said, a service charge of $126.88 for four $65.00 tickets (printed on tickets when I got them) listed at $104 each on your website, is excessive. Again, MY fault. Won't ever order from this site.

Date of experience: December 6, 2017
New York
1 review
1 helpful vote
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Rip Off
December 7, 2017

Lots of hidden costs. No Way to see your seat #. They masquerade as if they are selling tickets for the venue. So it's easy to land there by accident. You'll think you're at a reputable site, but your not.
AVOID these clowns.

Date of experience: December 7, 2017
Maryland
1 review
0 helpful votes
Follow Yvette D.
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Policy sucks
July 14, 2018

Every one don't fit into all policies across the board. Denied on line purchase for something with another vendor that was disputed. REALLY! Glad to be rejected and I promise never to visit the site again

Date of experience: July 14, 2018
New Jersey
1 review
0 helpful votes
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Stay Away!
June 27, 2019

(2) tickets to Carole King Musical. All the way through the process they were $243 each. AFTER I hit enter at checkout, the price becomes $643.11! Luckily, my credit card company had a file on them and cancelled the charge immediately.

Date of experience: June 27, 2019
Arkansas
1 review
0 helpful votes
Follow Natasha r.
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I don't understand and will never get why companies like this charge you a service fee; and for what? If anything I SAVED them a service/money by not having to have wast an envelope/paper/printer ink/stamp/time. I'm still trying to figure out who gets paid from these "service fee" when there technically was no service performed.

Date of experience: May 17, 2017
Kansas
1 review
1 helpful vote
Follow Jessica H.
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Deceptive
January 30, 2017

Sure you will get your instant tickets right away. But these people charge ridiculous fees. And their customer service sucks. They use ads and domain names that mislead one into thinking they are buying from the venue. None of this is illegal, it is just scummy.

Date of experience: January 30, 2017
New Hampshire
1 review
1 helpful vote
Follow Fred W.
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This agency, like all the others, charges outrageous fees for concert tickets. It really is disgraceful. Over $38 in fees per ticket? Really? They should be embarrassed and ashamed but when you're this much of a capitalist, you almost make Donald Trump look mild.

Date of experience: February 14, 2018
California
1 review
0 helpful votes
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Shady Business
March 17, 2017

Total rip off. Insane amount of "service charge" per ticket hidden until late in the order process. Waited 30 minutes to reach customer service. Was told "too bad", essentially. Will never buy from them again. I suggest anyone else use another service.

Date of experience: March 17, 2017
California
2 reviews
1 helpful vote
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Service charges and delivery fees prohibitive. Got credit card info successful on second go-around. Pretty happy with service, as I caused scene at brick-and-mortar ticket seller after he sold my Dead & Co. Ticket out from under me! Last year.

Date of experience: March 24, 2018
Texas
1 review
1 helpful vote
Follow Jon L.
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Expensive
April 23, 2018

Pretty expensive option. $90 tickets sold at $130, fine. But then another $100 in "fees" and $40 for shipping adds up real fast.

I'd use them again, but only if there were no other options.

They did NOT notify me until after the purchase that UPS might require an adult signature to deliver. Turned out not to be a problem, but it could have been a real issue.

Date of experience: April 23, 2018
Pennsylvania
1 review
0 helpful votes
Follow Brande P.
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We paid just over $500 for 2 tickets priced at $209 each. The service charges are outrageous and shameful considering nothing is printed or mailed - just instant download. In the end, they do this because they can... we still paid, but we have already buyer's remorse. Never ever again! Horrible. As far as "service" goes, how can I comment on something non-existent? It is an electronic transaction that takes seconds, they rape you and email you your tickets. Sucks. Stay away - next time we will wait until closer to show date and buy on StubHub.

Date of experience: August 9, 2017
Kentucky
1 review
0 helpful votes
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Thank you.
August 18, 2017

Eagles' tickets! Best band ever. We'll miss Glenn Frey. He was the charisma. But looking forward to Joe Walsh, Timothy B. Schmidt and Don Henley. Big event. Had to buy! Get your tickets before it sells out.

Date of experience: August 17, 2017
Florida
1 review
0 helpful votes
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High service fees
August 18, 2017

Delivery was prompt, but I really don't see over $60 in value for simply downloading one document with 3 tickets.

Additionally, the seats we've been allocated don't appear consecutive- we have 44,46 and 48. With no option to select seat numbers beforehand, does this now mean our party of 3 will now be separated?

Date of experience: August 18, 2017
Florida
1 review
0 helpful votes
Follow G V.
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User friendly. Immediately able to download tickets. Wish I could see exactly where seats are when doing purchase. First concert with my teenage daughter. A little worried... after purchasing I read recent reviews and some said that tickets were double sold :( Hope isn't true.

Date of experience: August 29, 2017
California
1 review
0 helpful votes
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Show the seat numbers
August 31, 2018

You don't show any seat numbers so now I can't sit with my wife now. This will make the experience not as good. Your fees are quite high too.As far as receiving the tickets and being able to print them that was very easy.

Date of experience: August 30, 2018
Arizona
1 review
0 helpful votes
Follow Kathleen D.
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A lot more costly than face value, only weakness. But, Ticketmaster and mainstream outlets had hardly anything good left already, 5 months in advance. The price you pay for not ordering super early; understandable. Got great seats, overnight shipping included. Better seats than best alternative of similar price with instant download. Bravo.

Date of experience: April 13, 2017
Colorado
1 review
1 helpful vote
Follow Thomas R.
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Convenience fee $7? Admin Fee $46? Not cool to charge arbitrary fees without explanation. This is the main reason I don't go to concerts anymore, companies like this one. Keep it up cause I'm righting my congress person about your veiled charges.

Date of experience: March 12, 2018
Illinois
1 review
0 helpful votes
Follow Anne K.
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Wonderful service - appreciate the follow-up on whether or not tickets were received. Service was straight forward and quick. Very happy with costs. All questions answered in the FAQ section... will consider this as an option again.

Date of experience: October 27, 2016
Pennsylvania
2 reviews
1 helpful vote
Follow Andrew C.
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I recently purchased tickets for a show which was not sold out through onlinecitytickets by accident because they were the first link that appeared (rather deceptive language choices), so that is my own stupid mistake (charging $199 for two ballet tickets when Ticketmaster which looks identical in website only charges $115 for 2). However when I followed up immediately (like within seconds) using their online chat to explain the mistake they were not willing to help me, they got me hook line and sinker so they were not giving up the sale. Follow up calls days after wen transaction posted got me nowhere as well. Beware of this company's prices, shop around before you click!

Date of experience: November 1, 2016

Overview

OnlineCityTickets has a rating of 3.7 stars from 9,003 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineCityTickets most frequently mention service charge, great experience and easy process. OnlineCityTickets ranks 3rd among Concert Tickets sites.

service
166
value
165
shipping
138
returns
99
quality
138