• OnlineCityTickets

OnlineCityTickets

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Overview

OnlineCityTickets has a rating of 2.78 stars from 8,999 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OnlineCityTickets most frequently mention customer service, face value, and credit card problems. OnlineCityTickets ranks 6th among Concert Tickets sites.

  • Service
    160
  • Value
    159
  • Shipping
    134
  • Returns
    96
  • Quality
    134
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
40
See all photos

What reviewers want you to know

Positive highlights

  • Onlinecity Tickets made it easy for someone, like myself too purchase tickets online.
  • Very happy with this fast and easy way to order tickets.

Critical highlights

  • $114 in service charges is unacceptable, especially since the whole process is automated and I did most of the work.
  • When I called customer service they did not help at all and would not give me a refund.
How would you rate OnlineCityTickets?
Top Positive Review

“Great site, couple $ more but all good”

Al G.
4/19/18

So far so good, $4. More than Ticketmaster but less work and better option, ticket was cheaper by $16 a ticket than ticket masters but fees were higher whitch made it 4 dollars more but Ticketmaster sit was making me fill out too much stuff and then was having a problem processing my credit card, this site processed fast, E- Ticket has a charge and Ticketmaster is free, bottom line processing faster.

Top Critical Review

“DO NOT BUY FROM THEM”

Courtney J.
4/5/23

A scam DO NOT order from them. Will not send you the real tickets for your concerts. Called customer service to get more information and could not get ahold of anyone so I sent an email which was never answered. Finally go through a week later and they told me they are not a scam (something a scam company would say) and they would not refund my ticket that I never received. Be careful out there and make sure you are buying from a reputable seller. Lesson Learned

Reviews (8,999)

Rating

Timeframe

Other

Reviews that mention popular keywords

service charge (510) customer service (348) city tickets (300) service fees (544) face value (197) purchase tickets (449) order tickets (318) 100 characters (137) concert tickets (170)
Thumbnail of user courtneyj220
1 review
0 helpful votes
April 5th, 2023

A scam DO NOT order from them. Will not send you the real tickets for your concerts. Called customer service to get more information and could not get ahold of anyone so I sent an email which was never answered. Finally go through a week later and they told me they are not a scam (something a scam company would say) and they would not refund my ticket that I never received. Be careful out there and make sure you are buying from a reputable seller. Lesson Learned

Tip for consumers:
DO NOT USE THIS COMPANY

Products used:
RECEIVED NOTHING

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindseyh294
1 review
0 helpful votes
September 30th, 2022
Verified purchase

I wish I could give 0 stars! I bought my tickets through this company for Alan Jackson concert. I bought my tickets in 2020. The concert was rescheduled twice before finally coming to the same venue in 9/30/22.
When I took my One City tickets to be scanned, I was rudely told that my tickets were invalid. I was both devastated and frustrated. I will never buy tickets from this company again! I will also make sure that my friends and family will never buy tickets from this company either.

Tip for consumers:
Yeah, here’s my tip don’t buy from here. This company gets tickets from 2nd and 3rd parties that are shady and not legit!
I recommend buying from Ticketmaster directly!

Products used:
I purchased tickets from this site, and quite simply, they were crap tickets that were rejected at the event!

Service
Value
Quality
Thumbnail of user keno171
1 review
0 helpful votes
July 22nd, 2022

There was garbage everywhere and a strange smell. At one point I saw a fight that didn't get broken up. I did not feel safe.

Tip for consumers:
I would've liked to know the area better before I came.

Service
Value
Shipping
Returns
Quality
Thumbnail of user williamf293
1 review
0 helpful votes
August 6th, 2018

The fees are exaggerated. For instance, there's one thing called the service fee, and in addition another fee ($7.5) called 'delivery fee'... the delivery was sending my my tickets by email, that can't cost 7.50. On top of that, I wanted to purchase an additional ticket for another friend who wanted to join our party. The website said I cannot purchase a single ticket. It's 2 minimum. Next time I'll try another website.

Thumbnail of user anthonyd252
1 review
0 helpful votes
December 21st, 2018

Sold
Me obstructed view with no notice. Worst customer service. Call center outside USA. Waste of time. Paid 70 more a ticket than other sites. First and last time

Thumbnail of user larrya63
1 review
0 helpful votes
January 29th, 2018

Ticket cost - $135 ($270 for two)
Service Charge - $41 ($82 for two)
Download Fee - $7.50

To go see a show with my wife - $360 and we haven't paid for parking or food and drinks. Not sustainable. If the cost was reasonable I would go to shows much more often. Now it is only for very, very special occasions. Unfortunately I feel crappy about going because the cost is outrageous.

Thumbnail of user joef123
1 review
1 helpful vote
February 16th, 2018

No problems or hesitations, very seamless process. There should be a warning that there is a $40 "handling fee" per ticket on top of the advertised price. I wasn't particularly surprised, but I really, really dislike those fake low prices; I wish people would just be straight up about what they want.

Thumbnail of user jessicak115
1 review
0 helpful votes
February 3rd, 2018

Finding the tickets you want is super easy. The fees for electronic delivery, however, are ridiculous. They are $35+ PER TICKET and you aren't given another option to get your ticket. I actually would have bought MORE tickets, because there were a few people on the fence about coming and I'm sure I would have been able to find other people to come if they were unable to. But no, not with the excessive fees.

Thumbnail of user johns4974
1 review
0 helpful votes
November 12th, 2019

So I got Jimmy Buffett tickets and thet just rescheduled the concert for NEXT year! They will not give me a refund! I can underdtand if it is rescheduled a couple of weeks or a month out, but a year. I might not even be in the state in a year or even dead. This is complete BS and is just robbery. Anyone else have this issue. I usually buy from Ticket Master and they have always given refunds. I could not buy from Ticket Master and could only buy from this site. This seems like it should be illegal to do this. Anyone that can help, i would appreciate it.

Thumbnail of user sadief3
1 review
1 helpful vote
April 8th, 2018

Got to the show and sat in our seats and a worker came and said we have to get up right when the show was starting because we were in someone elses seats, when right on our tickets we were in the exact seats we were suppose to be! She said we have to go down to box office to get this sorted out because both of us were sold the same seats. So we missed the first 30 mins of the show and we had 7 kids wanting too see the show! We were all so upset!

Thumbnail of user dalem204
1 review
0 helpful votes
March 13th, 2019

I needed to know where the seats were located in the row and they couldn't tell me. I needed to have seats near the isle because my wife has bad knee's. The tickets are non refundable and I was promised they were great seats. Unfortunately, I was sold seats 13 and 14, which means she will have to crawl over 12 people to get to our seats. And no leg room.The next tickets I purchased for a different concert were through Ticket Master and I was able to pick my seats! That's where I'll keep buying my concert tickets from now on.

Thumbnail of user stevenh166
1 review
3 helpful votes
January 18th, 2018

$49.00 tickets cost me $108.090 apiece. Greedy! As a 62 yr. Old I learned another valuable lesson. Go to the venue's ticket office gate 1 and buy direct, pay the actual face value of 49.00 ea. No additional fees, Ticket master wanted even more. Live and learn. :( :)

Thumbnail of user katrinam69
1 review
0 helpful votes
January 16th, 2019

Sold me a $100 concert ticket for an evening performance, then THEY change the time to 2 PM, conflicting with my established plans for the day. Should be an easy matter to exchange for another day and definitely honorable to refund me, but NOOOOOooooo...

And I can't get a human on the phone, so I just get annoying emails about how they can't do anything for me. Avoid at all costs, or it will cost you...

Thumbnail of user udelg
1 review
1 helpful vote
March 1st, 2019

If you purchase tickets through this outfit and get your dates wrong you are screwed. No refunds, no ifs ands or buts. Their customer service is hideous it's basically non-existence and the only way you can contact them is through email. They hide behind their computer screens because they don't want to deal with you. Do not I repeat do not do business with these people you will be very disappointed! They overcharge for tickets and add-on an exorbitant service fee.

Thumbnail of user caserraf
1 review
0 helpful votes
July 29th, 2018

The site was easy to use and I got my tickets quickly. I could also find related shows as well! The insurance helps a lit too!

Thumbnail of user jaycej
1 review
0 helpful votes
April 24th, 2019

Not sure how they have such high reviews but they probably created fake ones! This site is a scam! Be careful when buying tickets also because there's no cancellations, exchanges, or refunds! And they won't help you if you have any issues! Not worth risking! There are other legit sites out there!

Thumbnail of user patriciad133
1 review
1 helpful vote
March 18th, 2018

Service Fees per ticket $25. Won't buy thru Online City Tickets ever again! A scam website. Also, two days before the show I learned I was not going to be able to go... I asked if they'd refund me... said "no, sell it on your own."

Thumbnail of user granth62
1 review
2 helpful votes
December 7th, 2018

I called in to purchase a set of tickets. The representative informed me I could choose my seats. I kept him on the line during the purchasing process. He informed me I would receive an email that would let me purchase specific seats.

I ended up receiving a random seat assignment. I confronted the sales rep and asked why he had lied to me. He did not say much and transferred me to customer service.

This is one of the worst ticket buying experiences I have ever had. Don't lie to your customers!

Thumbnail of user kristinab91
1 review
0 helpful votes
June 5th, 2019

First I was charged over $50 more than what I was shown when I hit purchase, then they would not let me cancel or refund me when I immediately called. I contacted my bank to dispute this charge and then they paid me back only the $50 that was overcharged, but when i went to pull up my tickets they were not available and said it was because I was refunded. I asked for proof of my refund, because i had purchased tickets for $187, but they refused and said I needed to contact my bank. Now I am out $137. And have no tickets. Look on the BBB site and it's all the same.

Thumbnail of user cheriem144
1 review
0 helpful votes
September 3rd, 2023

I bought 2 tickets to a concert and had the "fees" included in the price. I was quoted a price of $89.00 and an extra $7.50 for instant delivery. Upon checking my email, I noticed that I was charged $253.00! I tried chatting with them, but they were closed, so I sent an email which they have not responded to yet. I got the tickets and there is fine print at the bottom that states the following: "*OnlineCityTickets.com does not provide refunds or exchanges for ticket transfers that were not accepted or declined. All sales are final." I was directed to this site directly from the Venue's website, which I now believe was hacked somehow. I bought another ticket as I had another guest wanting to join us, but this time went to Ticketmaster and only paid $81.25 including fees. TOTAL RIPOFF!

Service
Value
Returns
Thumbnail of user dans797
1 review
0 helpful votes
April 30th, 2019

Cannot download tickets that I purchased onto my phone. Would you mail them to me?
My address is:
Danny H. Still
970 Morningside Street
Apartment B-4
Jackson, MS *******

Thumbnail of user carolynb160
1 review
1 helpful vote
May 6th, 2018

The site itself wasn't particularly clear about what it is we're getting for parking at Xfinity... feel like I'm trusting a little blind here. Also the tickets arrived for download and have someone else's name in the Issued To field. Not even close to my name. Hope the parking is worth it and this all works out! Need to work out some kinks on your site.

Thumbnail of user rd141
1 review
0 helpful votes
June 25th, 2018

Easy to choose seats, pay, download and print.
Great for busy schedules, for those who cant go buy in person. Like that they accept debit visa as well

Thumbnail of user deannak10
5 reviews
3 helpful votes
April 15th, 2017

We purchased tickets to see Dirty Dancing. We paid $386 for two tickets (way overpriced). My husband sat next to a very large woman. She was so large she took up about a third of his seat and was sitting on him. She was hot and sweaty and consequently smelled. We were both miserable and regretted our purchase. Now we know why those seats were available. I would not pay those prices again and the seats were not that good anyway.

Thumbnail of user karynk6
3 reviews
0 helpful votes
October 7th, 2023

So easy to do. Great place to buy tickets. And of course fees were not shown. Sneaky... Anyway to catch a buck. But would still recommend.

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About the business

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