OnlineCityTicketsReviews 2,678

Bought what were supposed to be two amazing seats at the James Taylor concert in Nofolk, Va. When we arrived at the venue, the ticket-taker refused our tickets, stating they were fraudulent, and sent us to the "Will Call" box office. My wife and I ended up in the nosebleeds behind people who wouldn't shut up throughout the concert. Online City Tickets would not refund. I was not only out my pride, but over $300. DO NOT USE THESE SCAM ARTISTS. IFI COULD GIVE THEM NO STARS, I WOULD.

My boyfriend and I bought Ed Sheeran tickets on this website that were marked at 112$ each, of course to our surprise like everyone else who doesn't know the background of this website, they slapped on 100 extra dollars in service fees. We were a bit upset about being scammed, but decided to suck it up since the tickets were selling out everywhere by the minute. We arrive to the venue for the concert on 6/26/15 and have our tickets scanned to enter, both read ALREADY USED. These scumbags sold multiple copies of our seats to different customers, basically going on a "first come first serve" policy. We end up standing outside of the venue for an hour humiliated trying to get ahold of someone from this company to find out what the hell was going on. After being on hold for 15 minutes they tell us they will open up an investigation and get back to us the next day- so frankly- we weren't getting into the concert. We paid over 300$ to sit on the sidewalk and hear Ed sing. DO NOT BUY FROM THIS WEBSITE!

I ordered 4 tickets through Online City Tickets for the Iggy Azalea concert, the date changed by 5 months and we can no longer go. I understand that they are a second party company that sells tickets with a 100% buyer guarantee, so with that I thought we were safe. I WAS WRONG! I called them *******450) to get a refund for the tickets. Nope not going to happen, I was told, they don't give refunds. Where was this stated when buying my tickets?... It wasn't! I only found out about this when I called. I was also told, "because the tickets were already emailed to me (charged $6.95 for email delivery) and that I had downloaded them (which I haven't) that I have them in hand and would use them," that came from the supervisor, Ken. At that point I was very upset for the rudeness and the thought that I would do something like that, I have morals. They could refund me $495.75 for the tickets and repost them on their overpriced site. I would have even been okay with them keeping half of the service charge and email delivery fee…Service charge $112.80/2=$56.40 + $6.95 email delivery fee=$63.35 profit they could have kept from a refund, then sold the tickets again that they actually don't even purchase themselves. They would have lost nothing, but now they will forever lose a customer and future customers due to their rudeness, unethical business practices and poor business model. If you are wanting to buy tickets for any event or concert, PLEASE go to the actual venue to purchase your tickets so that you will not be over priced, charged ridiculous service fees and treated rudely over the phone.

Original tickets were $247 a piece. Bought them for what I THOUGHT was $400 a pair. Fair enough as they are a dealer. THEN the surprise on my credit card. An effing $240 "service charge" I'm sorry, for WHAT?!?!?! What exactly was this "service" I paid for? I went back and forth with them via email to no avail and finally gave up as they are RIP OFF ARTISTS and should be shut down! All the reviews on here couldn't me more correct. Not ONE good one. Explains it all. They should REALLY start reading these reviews if they care a bout their company. I've been definitely spreading the words to my many followers and friends. And will continue to do so. They suck.

Do not buy tickets from this website. I went to buy 2 tickets for a Neil Diamond concert. First of all, the default # of seats was set to 6. It does not give you an option to change the # of seats before submitting your order. Second, it does not let you review your order before submitting. So imagine my surprise when I purchased 6 tickets instead of only 2. Also, the prices are misleading, on the ticket stubs, the seats were going for $79.50 a piece but this website charged me $156 per seat. When you call customer service, you can't get ahold of anyone. You wait on hold forever & are then asked to leave a message & they will call you back - they don't return your phone call. When I explained what happened, they would not correct the mistake that happened. They informed me I would have to sell the tickets.

I bought tickets for Online City Tickets only to find out that they had already been scanned on the night of the Sam Smith concert in San Francisco. Now they having me filling out forms as to why I was denied access to the concert. Hello, you sold me the tickets! You tell me why the didn't work? Slow customer service - no appologies for me and guest not seeing the show we wanted to see. Now they have me spending more time telling them what happened instead of them saying they are sorry and explaining to me what happened. Next stop - Better Business Bureau for Delware

I went to the website of the concert I wanted to see to purchase tickets, and online city tickets popped up. I thought I was purchasing tickets through the Gila River Arena where the concert was being held.
On the selection screen, it showed Qty. 2 $156, however through other research I knew the tickets were going for between $100 and $300 each, so I figured I would be paying $156 each times the two I needed but it is very misleading. I was however very surprised to see the $47 each service charge for both the tickets totaling $94.00. But at this cost we were now up to the others I researched and no longer the deal I thought I was getting. Service Charges are very expensive. I was also charged $7.50 for Instant download fee. After the tickets arrived I found they only cost $92 each originally and the name on my ticket was not mine and the tickets are being resold and not by the concert hall I thought I was dealing with.

I had a similar experience with the other reviews. I went to the website of the concert I wanted to see to purchase tickets, and online city tickets popped up. I thought I was purchasing tickets through the Resch center where the concert was being held. While I was purchasing, I found out I was only going to need 2 tickets rather than 4 and I changed the quantity. There was nothing to confirm the order was correct. I received the email saying my order was accepted for 4 tickets for $475.00 when the tickets were suppose to be $42. I called immediatly and they said there was nothing I could do and I would have to sell them online. I said I wasn't about to "scam" someone else just because I had been taken. They did however, (or we'll see) refunded me $75 (I don't have it yet) but that would still mean I am paying $100 per ticket; 2 of which I am "treating" 2 friends. I couldn't even try to sell online because I just received them yesterday and the concert is tonight. They have taken something good that I wanted to do for my 85 year old mother and made it into a complete disaster. I work 2 jobs as it is so it is not like I have $500 to throw away. Don't ever use this company!