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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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I filled out the ticket info and received my tickets within minutes. I also got email confirmation right away that everything was good to go. I will use them again.
Thanks.
Happy customer
Additional fees are excessive, online payment + email delivery should be of benefit to both consumers & businesses, charges are excessive especially when you don't have to deal with customers 1 on 1
I am very unhappy with the exce$$ive fee$ charged. I purcha$ed two ticket$. To $ee O'Reilly and Miller at the Tacoma Dome $how. Next March. The ticket$ were priced at about $127.00 each ($254.00). I clicked the "Buy Now" and then learn there are an additional $76.00 $ervice fee and a $6.95 email ticket delivery fee. $o, the total co$t for two ticket$ wa$ $337.15 which included about $83.15 in $ervice and email fee$. I know I didn't have to complete the purcha$e once I $aw the fee$ but I promi$ed my wife we would $ee the $how. I completed the purcha$e knowing we were getting gouged anyway. Thi$ review i$ to let other$ know in advance that the $eat ticket price $hown on the web$ite i$ not the final price. Your final price will include outrageou$ fee$.
I'm a first time user on this site and will definitely recommend or use again!
I received my e-tickets promptly but was told by the venue box office that they may or may not accept my printed e-tickets at the show. Next time I will get tickets directly from the venue or Ticketmaster as those are the only tickets that are guaranteed.
I never knew I was in Online City Tickets until the credit card was charged. I was in Amalie arena and then when I picked seats and paid the receipt came up with Online Online City Tickets which is a resale ticket outfit. I tried by email and phone to cancel these tickets but they refused. They said I had checked the box giving permission and when I went back in t check they already have the box checked. I don't trust this company and am now stuck with 250.00 worth of concert tickets, to Tim McGraw and Faith Hill. When I called the company they said no refund and to rfesell them. V Yohn
1. It is Hard to figure out where seats are. For example: Front row 16 could be in sub-section A, B, or C. Might be near the center of front; might not be. This is more worriesome on the side sections where you could end up far to the left or right and at a bad angle from the stage. Why can't available seat numbers be revealed prior to having to select a seat? It would also be nice if row numbers showed up when zooming in on a section.
2. It was irritating to pay a fee for electronic delivery in addition to the hefty per ticket charge.
I didn't see anywhere before I checked where it said I would be charged fees over $30 for each ticket. Plus, I didn't get an itemized statement breaking out the charges. I don't like that the ticket has someone else's name on it; is it really official? Also, I was able to pick a row, but not a seat number. Seems shady to me, but it's a birthday present and I need the tickets.
Easy process to get great seats for a show we can't wait to see in January!
I found tickets that were only 5 rows from the stage to one of my favorite groups. I'm thrilled!
I learned about this concert before the tickets were on sale. So glad I could give my girlfriend the concert of her dreams
The choices I wanted were clearly shown. Very pleased with this site.
I ordered tickets from Online City Tickets and it couldn't have gone any smoother!
I could pick out the seats I wanted, paid for them and they were in my email inbox
Very shortly after to download.
Excellent!
Wonderful service - appreciate the follow-up on whether or not tickets were received. Service was straight forward and quick. Very happy with costs. All questions answered in the FAQ section... will consider this as an option again.
I won't lie; I was leary. I have always ordered tickets directly from the official site. However, since the event is quickly approaching, tickets were sparse and prices were high. These tickets offered the best band for my buck so I went for it. I couldn't be happier. My tickets arrived within 24 hours, are completely legitimate, and I got a great price for great seats. Thank you! I will use your site again!
So OK tickets are on someone else's name and not yours, but who cares. I was really skeptical about our tickets, but everything went smooth, We got the tickets at exactly the same place we wanted, price was reasonable. I am so happy I purchased our ticket through this site, otherwise we would not be able to go as tickets were sold on Ticketmaster long time ago. Good deal!
Easy and convenient. Is there a reason my name is not in the "issued to" on the tickets? Just want to make sure everything ok?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members