On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My only delivery option was "special delivery", which cost me an additional $15. But my method of delivery is for me to pick up my tickets at Will Call. That is in addition to a $14 per ticket processing fee. Ridiculous!
I had a hard time getting the download link to get my tickets but the customer service people were helpful. After 4 emails I finally managed to get the link for my tickets.
I purchased tickets from this site. Two hours later I had buyers remorse and wanted to get my money refunded (it happens). I called them and they told me of their no refund policy, and that I could resell the tickets if I wished. I then called my credit card company. My credit card had not yet been charged, yet Online City Tickets was telling me that they had already paid their seller (not possible). My credit card company had a customer service manager from Online City Tickets on the phone. Instead of this manager (Chris) being sympathetic or helpful, he instead was rude and sarcastic. I told him we had nothing else left to discuss. My credit card rep who was on the line, then told me that BY LAW a company is supposed to be able to refund you money if you request money back within 24 hours of the purchase. So I will get my money back. But I warn ALL buyers/users to not purchase tickets from this site. You will not only not get your money back if you have buyers remorse, but you will get a $25 service charge for each ticket, no option to be mailed a ticket, and will also be treated poorly and dismissed like you don't matter. Be smart and just use Ticketmaster.
I Ordered 5 tickets for Dancing With The Stars. I paid the rediculously overpriced service fee of $37.50 per ticket and then an additional charge a $6.50 per ticket e-mail fee for delivery (no other options offered) on top of that. These fees didn't show up until check out. Never use them again, and definetly would not recomend them. BIG RIP OFF
Very unhappy with all the extra charges! Paid $200 in fees, absolutely ridiculous!
I bought 2 tickets for a gift (that is the only reason I completed my order) with a resale price of 125$ each then they charged 37.50 on each ticket and then charged another 6.95 for email delivery when there was no other options of delivery. They never gave any info on the service charge until checkout. I would have been somewhat ok with one time charge of 37.50 (which is still the highest I have every seen)but for each ticket when there was no additional service given is outrageous. I would not recommend this service to anyone.
Thanks for affordable tickets and quick service. I loved how we could download tickets on my phone and scan at entry instead of printing. Thank you!
I'm very happy to get these tickets it is a gift to my wife for Christmas I really think she will love them
The resale system of gobbling up all of the tickets, doubling the price and selling them to poor suckers like me does not seem like it should be legal. It's seems to me that this practice is immoral at least, even if it's perfectly legal. Makes me sad.
I am pleased with my order and the ease in which I placed it. My tickets were delivered immediately. Very simple process.
I previously reviewed the site when I placed my order.
Trying to get some information as to when I will get E-mail on tickets. Ordered on JULY 14,2016 for event on NOVEMBER 30,2016, my credit card was debited on July 16,2016. Not a good policy paying for tickets and have not received tickets as of November 18,2016... if anyone has a better # on company please post. Thank you
Excellent experience, I could do it again very easy thank you
Ordered tickets for concert which arrived promptly (received an email within a couple of minutes for online download). When the tickets arrived I was concerned that my 2 tickets did not appear to be next to each other - seats 15 and 17... so I contacted support and received an email back within a few minutes explaining that the venue use every other number for their seating and in fact the seats are next to each other - great, rapid service thank you!
I was able to find the exact seats I wanted with the interactive arena map. Purchasing tickets was easy with the secure online payment. I received an email almost immediately after purchase with a link to the tickets. The whole thing was done and over - tickets printed - in about 5 minutes.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members