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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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Easy and fast with quick delivery. The only reason I didn't give it a 5 was that the amount charged for the insurance didn't show up in the charges when paying. I went through the order 3 times looking for it before I finally pushed the buy button and subsequently found out that it was charged separately.
Thank you for providing tickets in a quick, safe way.
Within minutes of deciding to attend UFC 206 we had purchased our tickets and had them in our hands! Amazing!
The whole process is easy to use and it worked like a charm. The only problem I had is they don't tell you about the processing fees, which I felt were high and then there was a $7.50 fee to send it electronically to me to print out. I don't understand a fee that actually makes the process easier for the company and costs them nothing.
The claim for ticket purchases are "Per our terms and conditions, requested tickets may sometimes be replaced with comparable tickets to the same event. All event times are subject to change; check with the venue for official start time."
We paid a hefty service charge and never received our tickets the day prior as promised. On the day of the event, they emailed us to download them and we discovered we were placed in a row 10 sections to the left of our original order, on the side of the stage behind the speakers and no view of the monitors. We left at intermission. Because we were one row lower, they claimed this to be an upgrade. By whose standards? Not ours! We specifically chose our section for the view and should have been offered the opportunity for a refund if the new seats were not to our liking and not to be told "these are not the seats you ordered but are better by our opinion." Why do they claim they have those tickets if they cannot provide them to you?
Buyers Beware! The 4-star rating is deceiving.
Disappointed by the shipping charge. Does it need to be 1/3 the cost of the ticket? Did like the ease of finding a seat and getting the ticket delivered to my computer.
Purchased tickets for the Segerstrom Hall for the Nutcracker. Three days before the event the contacted me to say that they made an error and they didn't have the tickets they sold me. They tried to upgrade me back to the first purchased seats for 400.00 additional dollars. I contacted them multiple times and they offered no solutions. Buyer beware, the old bate and switch scheme. Online City Tickets are scam artists.
Order went through almost right away, confirmed well with a good amount of follow-up.
BUYER BEWARE!
This place is a total RIP OFF. They charge exceedingly for the well over face value, which you expect to some degree but these guys shamelessly charge $200 + per ticket for processing fee and then you don't even get your tickets right away. Instead you pay them thousands of dollars and HAVE TO WAIT MONTHS before you even get your tickets... I'm still waiting. So we'll see. Fingers crossed that I even get the tickets.
I wouldn't give them any starts but had to give them something to submit the review.
I'm still struggling with this issue of not having MY name on the tickets and the price being about 1/2 of what I paid. I wont use a third party source again.
I ORDERED AA. YY AS I AM A VETERAN WITH HEARING PROBLEMS. RECEIVED TICKETS IN THE REAR W ORCHESTRA. THESE ARENOT THE SAME. First time Nutcracker was looking forward toUP CLOSE!
Loved the ease of purchasing tickets on this site and seeing the floor map to know where the tickets were for. Also loved how quickly the download of the tickets were received in email. This was a surprise for my husband for Christmas.
Charging in US dollars wasn't clearly shown on your site, instead it was in fine print that barely anyone can see. Last time I buy tickets off your site. Ended up paying 40$ more because of that
The site was easy to navigate, but additional fees for "service charges" and for instant downloadable tickets (no other delivery option available) were tacked on at checkout that weren't reflected in the original ticket prices--these fee increased the overall price by an additional $73 or so for two tickets.
Would give 5 stars if the actual seat selection option was available.
Very easy process received tickets by email and great seats seats the night before the event!
It is honestly ridiculous that this website charges you three times the face value of the ticket, then gives them to you only two days before the event even though I purchased them three months in advance. Stay away at all costs, customer service is very inept and won't help at all. Use Literally any other ticket broker, their fees are outrageous and the company is awful.
This company charges ridiculous service charges with these tickets, without indicating the charges in advance. Criminal fees. $102 fees for two tickets.
They lie to you and their 100% money back guarantee is a joke! I bought tickets in one section but when I received them they were in a horrible side of the stage seats. I called three times before they told me the clause that the seller can change sections if they are closer to the stage, a total scam! I couldn't get my money back either. I will never use this company again! Buyer beware!
Very easy to buy the tickets. Now I'm just very hesitant that these tickets could be fake. If anyone has gotten fake tickets off the website please let me know!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members