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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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We Paid $32.00 for $150.00 tickets in the 24th row on floor. It was amazing. Got a great view of the stage. Thank you so much! Can't wait to buy tickets from you again.
Outrageous service charge. Just give me one price for a ticket. $40 service charge for each ticket!
Buying straight from the Garden vs. Ticketmaster worked for me.
Though the markup on the tickets are a bit high I was able to obtain floor tickets a day before they where due to go on sale. This venue would have been sold out if I had to wait. Well worth the extra money.
I was a little Leary about the site at first. However, after purchasing my tickets and getting an email with the tickets right away I thought that was great! I really didn't like the fee of $15 each ticket. I thought that was a little high but bought the tickets anyway as a gift.
Low ticket price, would have been a super experience if the fees weren't nearly the advertised 'price' of another ticket. Money makes the world go 'round, I don't blame you for being greedy and taking advantage of people who have no other choice but to pay premiums for artists they idolize and want to see. I'll just have to keep in mind going forward to add about 25-28% of the advertised ticket price to the total if I choose to buy from this ticket provider or any others.
I can not state this enough. Do not use this site. I ordered tickets three weeks ago. Oct 6th was the estimated email delivery date. And the show is October 8th. Well it's October 6th at 8 at night and no tickets. I have had several email transactions with the customer service people. And they tell me everthing is ready to go, just waiting on the seller to get the tickets. How can anything be ready to go if you don't have the thing you need to email. Anyway horrible situation. What ever you do avoid these people. I learned the hard way
I bought tickets for a concert I was going to the same day, the process was super easy & hassle free. The only annoying thing is the service charges
Didn't care for the surprising handling charges or the costs for just sending an email.
Since I placed two separate orders, I assume this is for the April Frankie Valli show. There were received the same day as the order. I also made reservations for Neverland, but have not received those as yet. But am looking forward to the Frankie Valli show. The website was easy enough to move around in and I would not hesitate to use it again.
Scored fabulous seats for the Paul McCartney show at Golden1 Center in Sacramento. Easy to use site, tickets arrived in my inbox immediately. All the negative reviews had me panicked, but I couldn't have asked for better. Will use again.
It was very simple and fast. Only thing I wish I would have researched more ticket sites as I could have saved closed to $60 on the tickets I bought through another site.
It is absolutely ridiculous how you ticket vendors price gauge the customer! Its already barely affordable to take my kid to see a show and then you add 40 dollars on top of the ticket! That is craziness! My kid really wants to see this show so you got me. Never again!
So far, I am VERY impressed with the service I've received from OnlineCityTickets. I found a very reasonably priced ticket on Wednesday, and it was delivered to me via UPS from the States on Thursday. We were away, but I had arranged to have it delivered to an alternate UPS pick-up location 1 block from our home. Today's Friday, and I just picked up the ticket. All looks good. Whooo hoooo... really looking forward to this concert!
I was searching for concert tickets using the venue web site and they advertised using ticket master. I had no idea, when doing this all on a smart phone, that we were working with this reseller. It wasn't until the price doubled at check out that I suspected something was wrong. When you read reviews and call, they seem to have all the fine print to cover their rear end.
Hi,
I sure wish I had read the reviews on On line City Tickets dot com, before I purchased from them! I was in a rush to see Garth Brooks in Fresno and bought 2 tickets 10 minutes after they went on sale. The savemart center redirected me to On-line city tickets. The price was $900 each. Shortly after, 5 minutes later I saw them for $600 each on a different site.
I called On line City Tickets and tried to cancel. Of course, they would not do this, but offered a $200 dollar refund. Today is the night before the concert and the tickets are $234 per seat now.
A. This is the BIGGEST SCAM i have seen in a long time.
B. This company over charges on day one and slowly drops the price as they go along.
C. They also charge a huge processing fee $150+ per ticket.
D. Some say there seats were changed also.
E. I will find out tomorrow night if I have the seats I paid for
I called my credit card and they cannot stop payment, as when you buy these you have to check the box and accept terms.
Its my hopes, with enough bad reviews, we can put this company out of business.
A friend and I purchased 4 tickets for the Ac/Dc concert in Greensboro Nc. A few weeks ago my friend was diagnosed with breast cancer and her first chemo treatment is 3 days before this event. They will NOT refund the monies for any reason which is totally wrong. Make sure before buying ANYTHING to read up about the companies refund policy, if we would have know we would have NEVER bought tickets through this joke of a place!
I am going to post in every known review page and social media site how rude, uncooperative and dismissive the service I received from online city tickets' staff, not to mention the huge markups on your tickets!
Complete scammers, avoid this site like the plague. Had to cancel my credit card because of this site. Avoid at all costs
Dishonest, fraudulent Company whose Telephone is out of Service, *******450
Scam and should be charged criminally.
Bought & cancelled 2 Tickets for Barbra Streisand.
2 months later, using my same Credit Card online tickets charged me again using a different amount.
Irvino
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members