OnlineCityTicketsReviews 2,678

I purchased tickets for Janet Jsckson concert for January 23,2016. I purchased my tickets (2) right above floor level seats, in June 2015. Janet postponed concert having to do with her throat (allegedly). Concert rescheduled for June 13,2016 on a week night where I would have to take off work. Janet announces on national tv she is trying to get pregnant. Postponement again announced. I have requested my refund 3 times and they have refused. Now Janet is pregnant with twins and her tour is indefinitely postponed! Online Ticket City still refuses to refund my money!

Someone is making millions off the prepaid tickets and all the interest accrued on all those tickets, and continuing. Unfair, unjust, robbery in my opinion, and right now with them holding everyone's money hostage, opinion matters.

I want my money back. It has now been 1 year!

Ok I bought tickets for a SOLD OUT show and found tickets for great seats on here. Yes, they were REALLY expensive, BUT it was a sold out show that I wanted to see so it was worth it (because it was also a b-day present.) I was so scared after looking at reviews on here wondering if I would even get real tickets or good seats or never get the tickets at all. But the tickets came in on time and my boyfriend and I had an awesome time at the concert. They were REAL tickets and the ones I paid for. I was worried for nothing. I rated it 3 stars because it was SO EXPENSIVE, but as I said it was worth it.

Pros:
-Real Tickets
-Came in on time
-Exactly what I paid for

Cons:
-Expensive

I'm telling y'all if you want to see a concert bad and have no other option bc it's sold out... Get the tickets here. People rate this bad bc of price but you never hear the good reviews, only the bad. I'm here to tell y'all it's worth it.

They are a complete rip off. I was on the phone with them the same minute as I ordered the tickets. I ended up being on the phone with them for an entire day trying to solve an error in an order. Instead of resolving the error they just sent me tickets and said I clicked okay and accepted their policy so there was nothing they could do. I asked if I could sell the tickets with them, and they stated they are not a ticket reseller. They actually suggested I sell the tickets in Stub Hub.

Because of it I ate two tickets, was able to sell one on Stub Hub. Go somewhere else any where else avoid this. High fees no service and they belittle you in the process.

First off, read carefully. I didn't. I followed a link which my excited wife sent and didn't realize this was a third party resale site until after I bought. They tacked on an 84$ service fee and another 7$ to email the tickets, which were overpriced. The site is designed to mislead you and there is no way to ask for a refund, exchange or speak with a live person except through chat. No help if you have a problem, or in my case leave the web page and return and fail to notice that the date reset and your tickets became a Thursday night outing rather than use Friday night you originally selected. Buyer beware! Check your normal vendor sites and the venue first and save yourself the embarrassment and irritation which I experienced.

A friend bought tkts for Wicked in Columbus off this site. They were 101.00 plus 30.00 each processing. We needed 1 more ticket so I got on Ticketmaster and was fortunate enough to get a tkt right behind us for 42.00 plus 12.50 processing. I called the Ohio Theater and they said you have to be very careful with party vendors. Well, believe me my friend along with the rest of us learned a very expensive lesson. A 55.00 ticket from Ticket master is now a 131.00 from online city tickets. Shame on you for taking advantage of people. Shame on us for not doing due dilligence.

I purchased two field seat tickets for Beyonce's Formation World Tour with OnlineCityTickets. The tickets were incredibly cheaper than any other site and were great seats at that. I was able to download my tickets right away and received several confirmation emails to confirm my purchase/billing receipt. I even made a mistake with my billing information, contacted OnlineCityTickets Customer Service about it, and they quickly responded and resolved the issue.

I read all the bad reviews after I purchased the tickets. It made me worry that I've been scammed.

But I had absolutely NO issues with my tickets the day of the concert. Went in the stadium with ease, went to our seats, and enjoyed the great concert! We even got to move closer to the stage later in the show! Tickets were legit and I'm glad I got great seats for a cheap price! I only wish the service fees weren't so high, but still got a great deal compared to other sites.

I went to WWE.com to buy tickets to Wrestlemania. When I clicked on the section I wanted to sit an ad popped up. The ad was disguised as if I was continuing my order. This business model is intentionally deceitful. I purchased the tickets and found out later I was charged about $180 for $85 tickets. I kept emailing the company with questions about my order and kept receiving generic responses that didnt answer my questions. A couple days before the event they sent me an email saying I was to meet some guy with a blue hat in the parking lot before the event, they gave me a number to call that day and that was it, they refused to give me any more details and wouldnt even tell me what time to meet them. The person was not in the parking lot area they told me to meet and wasnt answering their phone. My buddy called the main company # and they told him to meet somewhere completely different on the opposite side of the arena. I met my friends there and somehow they had received the tickets without me present before I arrived. I was supposed to show an ID and the card I used to place the order but my friends picked up the tickets without me. They gave the tickets to a different person without me there. Talk about shady, wasnt even wearing the blue hat. Got in the show late and missed the first hour. The owners and operators of this business should feel personally disgusted with themselves as they are complete scumbags.

I heard Paul Simon was coming to town and wanted to buy two tickets before they sold out, as a gift, so I wanted to make sure I got them.

Granted, it was my chronically inept ex who steered me to OnlineCityTickets. She knows all about the Web, texts all day every day. She is one with the virtual Universe

But I digress. After I decided the price was acceptable, I filled out all the usual stuff, I was then told there would be a $34 "service charge" PER TICKET. Normally, I would've flipped them off, but I went ahead and bought the tickets at what amounts to a 25% markup. I felt entitled to contact them and call them names, and even got an semi-apologetic response back.
I suppose they still use long-distance AOL dialup via 7k modem, and thats why a virtual, paperless ticket sent per email costs them $34 per.

I say be smart and surf the Web for a better, more reputable seller. Caveat emptor. Buyer beware. Trust, but verify. Be cognizant, don't be lazy.

Effing $34 "service charge" per ticket... I didn't know Bernie Sanders ran a "business" on the side... Ironcially, he's gonna have to pay a whole lot of taxes on his scam if he's president...

This company is a joke! I ordered tickets on 1/25/16 and they were to have shipped 3-day air with UPS. The delivery date came and no tickets. I filed a report with UPS and attempted to call Online City Tickets. You cannot reach a rep unless your event is within 24-48 hours. You have to send an email and wait for a response. No response came on my order and so the next day I filed a dispute with PayPal. That got their attention and I got an email notice saying tickets were being overnighted - but still no call from anyone or response to my email - just an automatic shipping notice. 2 days later I get a call from a rep who wants to give me the tracking number. I told her a dispute had been filed and I was then transferred to a manager who told me he was sorry but phone calls are not a normal part of their customer service. When I asked about compensation he offered me $25 (against my order of $275) and said that was the best he could do. Today I get a call saying they will not issue my refund until I close my dispute with PayPal stating I am satisfied. Seriously this company has the worst follow-up and customer service I have dealt with. I would not recommend them to anyone!