OnlineCityTicketsReviews 2,678

Online city tickets purchased tickets to de leppard concert. The concert was cancelled by def leppard 10 minutes before the doors were to open. Contacted online city to receive a refund and they claim event postponed and will be rescheduled. My tickets are for 1/30/16 at the amway center. This was the date and time I set aside to go to this event. Def lepppard has cancelled most of there winter dates. Through March which is well documented. On many sites like rolling stone and other publications. This company has refused every effort to refund and resolve my issue and they have refused every attempt to correct this issue. This is fraud and theft. To Take money and not refund the money for a cancelled concert. I feel a class action lawsuit against these type of companies is coming soon. They refuse to refund money to purchasers for cancelled events or even if postponement. Purchasers are entitled to refunds and they may not be able to attend any future rescheduled event. Even have a 100 % money back guarantee.

Tickets are sold for more than face value and mark-up is exorbitant. You might expect and not even mind that if you really have to get your hands on some highly sought-after tickets. But beware the estimated delivery date. From my own experience and those of other reviewers, it seems they make a practice of delivering tickets only a few days before the event. Their customer service will give you specious reasons for that involving the actual seller's not receiving the tickets until then -- but if that's the case it makes me think the sellers are delaying delivery in the hopes of a) selling the ticket for even more to someone else to make it worth refunding you your money, or b) obtaining tickets for lower than face value if the concert doesn't sell as well as anticipated and making even more money off you. In either case, your credit card will be charged immediately for something you will then anxiously wait months to see if you actually receive. My advice is to just stay away.

Do not purchase from them.
Be careful about ticketmaster, I been redirected looking for ticketmaster.

Christmas Eve I was going to take my family to see the matinee of the Lion King. The tickets arrived 2 hours late and did not give us time to get to the venue. They stuck us with the tickets because it was our fault that we couldn't get there on time! They only offered to refund the cost of shipping and their service fee. I am contesting the charges through my credit card. Terrible customer service! I'm frustrated that this left such a negative impact on our holiday.

I ordered my tickets for Trans-Siberian Orchestra playing at the Canadian Tire Center on Dec 22. When I chose my tickets, I specifically avoided the Floor tickets due to medical issues. I was very happy with my choice of Section 102. I was promised this section but not the specific ROW. I was OK with this, as the section was the most important. I received my tickets on Dec 19 and was flabbergasted to see that I got tickets for the Floor and not the section I was lead to believe I would be in. When I asked them to give me what I paid for, they had the nerve to tell me the floor was considered an upgrade and therefore I was not entitled to a refund. Upgrade in who's opinion? Certainly not in mine. I have been forced to officially dispute the charges on my credit card. Buyer BEWARE is certainly the theme here.

If you enjoy getting ripped off, This ticket agent is for you. I bought 4 very expensive seats for my family to a Steve Martin/Martin Short concert only to find out at the venue that 2 of the seats were unusable (because you needed to have a wheelchair)! Unbelievable! After contacting them, they said they were not at fault. I have since stopped payment with my credit card co and I'm spreading the word on how unethical and illegal this company is.

I never write reviews or complain... But, being a business owner I purchase lots of tickets for my staff and personal use. I usually order all of my tickets through Smiths Tix, whom I thought I was ordering through and for some reason I was routed to Onlinecitytickets. The morning the tickets was available for purchase. I went ahead and purchased tickets through onlinecitytickets... I though would be great seats and within an hour I was called by Onlinecitytickets and informed the tickets I ordered was sold to someone else, it was a glitch in the system. He promised that I would get better seats than what I ordered. I should of demanded a refund... when I was notified that my original tickets was double sold. But, he assured me my tickets would be better than what I originally ordered.

I received my tickets on Friday... Guess what I received $74.98 dollar tickets for the price if $173.00 a piece. My seats changed from section #2 roll 11 to Section #19 roll 18... How does that work? I paid the total amount of $689.65 for 3 tickets that the face value is $74.98 each a total of $224.94... It would of been one thing, if I hadn't ordered my tickets the day they were available on at 10:00 and I had to pay extra to attend an event. Can I tell you, I was ripped off and its totally unacceptable to do business this way. I understand that everyone is in business to make a few dollars but, come on that kind of mark up on a ticket that was ordered the morning they went on sale it unbelievable. I would of been better cancelling my tickets and showing up at the show to try and buy tickets for a guy that's trying to make a few dollars. I'm sure I would of saved a lot of money!

As, a business owner, I can't believe how this company works. I will share my experience with everyone that I know that buys event tickets.

My original inquiry to Casino Rama|

I usually buy my venue tickets through Rama. I was redirected this time to onlinecitytickets.com and have been completely ripped off. Is this something you are endorsing? I was sent to onlinecitytickets.com directly through your site. Let me know and I will never attend an event again at Rama. I purchased two tickets at 54.00 each for Kings of Chaos and got a bill for 147.35 with all of the service charges. My credit card was billed for 200.22 by onlinecitytickets.com. I don't believe this reflects well on Casino Rama. You may want to reconsider where you direct you customers to from your site to purchase tickets.

Response from the venue where the tickets were purchased for:

When a patron visits the Casino Rama website and then clicks on the buy tickets option under any of our concerts, they will be directed straight to the Canadian TicketMaster website to purchase tickets. If a purchaser is not buying directly in person at our box office or through www.ticketmaster.ca (Ticketmaster Canada) there is a big risk for either purchasing over-priced tickets or even fraudulent.

Unfortunately it seems that you have ended up purchasing tickets through a third party reseller who it would appear have been fairly unscrupulous in making a buck at your expense. We can really only suggest now getting in touch with your credit card company as they may be able to launch an investigation in to the charges.

No reflection on Casino Rama. They responded quite quickly. I post this as a warning to others. Also know that once you provide your credit card to a company you are screwed!

I wish our legal system better protected us from deceptive practices. This company using embedded links at venue websites to take people to their website. They then have a banner designed to look very similar to Ticketmaster when you are browsing. They do not disclose fees (20% of ticket price?!) in an easily viewable place on that landing page. The website does not work well with mobile phones and I suspect they designed it that way--so you can't see the fine print. I disputed with PayPal and they decided that this scam artist website adequately disclosed the fees and their no refunds policy. (And I'm not doing business with PayPal anymore because I'm very uncomfortable with the protection they offer users if this is how they came out on a black and white dispute.)