Nordstroom

Place online order attempted to pay using Nordstrom credit card. Charge was declined because address did not match. I checked the address on my statement made sure everything matched still declined. Spoke to customer service response was close browser and try again. We have had problems with website. Why has it not been fixed?

My wife and I ware visiting Nordstrom for some shopping and noticed some very strange thing. While the whole world and especially our Country is dropping all the restrictions, Nordstrom went back to this totally ridiculous thing as wearing masks to all their employees. This is complete nonsense and total disrespect towards the customers. We have no pleasure at all to see faceless employees. I'm not going back to Nordstrom on till all these nonsense will end, these policies going against all local and even federal laws and regulations. All of us going everywhere without masks, traveling, going to concerts, churches etc. this against any common sense.
Over all Nordstrom is loosing the quality of the customer service focusing and following political winds. Vary sad, such a great company loosing it's grip over things don't matter.
Thank you.

Andrew Michaels.

I had several questions, one of which was date sensitive (learned that a note expires today and was unable to use it on the website to pay for items). At the beginning of the call, the recorded message said the wait time was 60 minutes; there was not opportunity for ask for a call-back. The entire time on hold, there were messages about every 30 sec saying to continue holding and someone would be with me "shortly." The call was answered after 1 hour 59 minutes. Once answered, the issue was dealt with easily (13 minutes).

While I realize Nordstrom has been busy, why not utilize employees that cannot work in stores in the call center. This is by far the worst experience I have had - even Amazon responds in less than 20 minutes. I won't order online again unless stores are open.

I will not order from Nordstrom again while stores are closed. While I realize they have been busy, why not utilize employees that were working in the store in their call center.

This is not the first time I have been notified that an item I ordered is not available. Whoever is in charge of this is not doing their job. The products are nice - when they have them but the overall experience of working with this company is not worth the aggravation. The same things can be found elsewhere along with the customer service you deserve with these prices. It seems they have not been able to bounce back since the shutdown. Sad

I like Nordstrom but the App frequently fails. That's frustrating after spending time sorting through an order to have to call. I was happy to read today in a trade mag that Nordstrom's just hired some big tech geek to overall their app so they must know there is an issue. Also, the color representations on all the cosmetics are frequently off, it's even mentioned in the reviews. And probably like most women, I end up keeping this shade of slightly-wrong lipstick then mailing it back. But more and more, am turning to Neiman's because their app is much better. Am looking forward to seeing Nordstrom improve their online presence.

I have been helping this store survive for 2 decades or more and find some of these reviews ridiculous. I have absolutely loved them forever because of their top-notch customer service, selection, quality items, free delivery and hassle free return policy... until lately. They are now using Lasership, which is- in my opinion, the worst shipper ever! Unfortunately the closest Nordstrom location is 1.15 hrs away. I will travel, but there is no guarantee that I will find what I want in my size and color preference, so I order 80% online. Needless to say, I will be purchasing less if they continue to send Lasership to my home.

I've ordered from Nordstrom.com countless of times. Packages arrive on time with ample bubble wrap to protect my products. There are quite a few sales throughout the year and with their generous return policy and easily accessible customer service team, I tend to "buy first and think later." The site has a very clean interface that's easy to navigate and use. The quality and variety of clothing and beauty products are top notch. It would be nice if more of their products had more reviews but overall, I can't recommend this website enough.

Absolutely love these guys! Detailed product guides (This is one of their best features), terrific customer service, genuine prices, endless list of products... I can go on and on! Checkout process is a breeze and personally, I love having the option of including the custom fees during checkout. It ensures that there are no delays. Have never ever faced the need to return a product to them for reasons such as sizes, manufacturing defects, incorrect items, etc. I keep shopping with them regularly and will continue to do so.