NoMoreRackReviews 2,048

I ordered a Christmas gift for my husband and the status said, "approved." However, I just looked on their website and it is now saying, "cancelled." They gave me no notification as to why it was cancelled, nor did they notify me about returning my money. Plus, the website also never mentioned how much the shipping would cost after I placed my order. I called customer service and she was no help due to the fact she had limited access to my account. So, she to me to email my complaint and to ask why my order was cancelled. I asked her for a phone number, so I could speak to someone about this, but she basically said they only have an email address to complain to. DO NOT BUY ANYTHING FROM THEM!

WORST experience EVER! Ordered boots in Nov. They sent the wrong size. After having to wait till boots came, sending them back calling them, now over a month still no boots! Refunded money today after calling yesterday again for the 12th time still wanting and waiting for boots. Say I have to re order Took no responsibility for their mistake! Worst experience ever. Quality of other product I got very poor... I don't want to even give them a star and I have never even written a complaint before.

"NOMORERACK is a horrible company that should never be used to buy things for anyone. My poor kids Christmas presents were canceled. I recieved an email after ordering my kids Christmas presents from NOMORERACK that asked for me to verify my order. When I did that, they verified that I was all set. Today I checked on my orders only to find them canceled and now I have to start all over. My heart breaks for my poor kids. Now I have to start all over (basically a week before Christmas) and repurchase new gifts for those kids. I am reporting this company to the better business bureau. DO NOT ORDER FROM THEM! If I could give them a 0 rating, I would. "

Stay away from this company run and do not look back. I ordered my daughter a tablet for Christmas at the beginning of December, when it did not ship in said time I called to injury about my item I was told I did not order anything even though the money was removed from my account and paid to them. I provided all information and was told a refund would be sent in 24-48 hours. Been almost a week and still no refund. When I call now they change the time line. Customer service is a big joke.

I ordered two charm lockets. They are nothing but junk! One of them broke when I was putting the "gems" in, then the plastic "glass" fell out. My invoice said I saved $269.98 or 90%, really? They aren't worth the postage I paid. Poor, Poor quality.

AVOID AT ALL COSTS. They offer what looks like a good price. They take your money and then... nothing. They never ship and continually lie about it. Finally they offered to cancel the order = after all that never received the refund. Sure, its a good deal... For Them.
Don't throw your money away. Go to a reputable site to purchase not these thieves.

I placed an order on 12/1 for a DSLR camera package during the cyber Monday sale. The site was recommended by a coworker who has used the site many times. I had issues at time of checkout with address data transferring correctly from paypal (which I checked out with) to nomorerack, and had to attempt the purchase 3 times. I thought nothing of it as I was only charged for one. On 12/5, I received a phone call and e-mails asking to confirm I placed the order, and this was to ensure there was no fraud.

The order remained in "processing" status until 12/11 when I received an e-mail saying "We are extremely disappointed to bring you some bad news, unfortunately our supplier was unable to deliver a product that you had ordered. We take this very seriously and can assure you we take every precaution possible to prevent issues like this from arising. However, at times unfortunately they are not preventable." and of course the BS statement "our consumer experience is very important to us." At this point the item moved to "Cancelled" status.

I sent a complaint to their customer service as the item I purchased and other packages with the same base camera were/are still for sale. It's obvious the person who responded didn't read my e-mail because no of what I said was addressed. I just got the same BS statement "our consumer experience is very important to us."

This was my first and last order with NMR.

Have tried to get in touch with site for two week about items which were never received. Sent email tried to fine an phone number from he site which nowhere could be found, customer service never responded to any of my emails. If they don't have the product refund my money. These items are gifts for the holiday why keep your custumer's hanging. You need help in organization.

Your products are what they seem to show on your site, (VERY NICE) now customer service needs improving: a person the public can CHAT about problems.

So I ordered three items that totaled to be about $109, the first two items shipped quickly without problem, but the thrid item which happened to be the most expensiive (89.99) never shipped. I called about the problem after a week, wondering why there was no tracking number. They lied to me and told me that it had already shipped and that they didn't have the tracking number so they would contact the shipper and send me an email in 3 business days. Of course I recieved nothing and on the 4th business day called to see what was going on. At this point they told me that it had never shipped, I told them that someone lied to me and said it had. They assured me it would come by christmas. Who knows if it will seeing as it has been 10 days since i ordered the product and they still hadn't even SHIPPED IT!

"The customer service sucks. There wording about returns is not clear at all. Ordered and bed quilt and when it came it was such poor quality I contacted them to return, no problem. Except it was not clear that if I used their shipping label I would be charged the return shipping cost. Very dis-satisfied with NoMoreRack. Would never buy from them again. They give you free shipping and charge you over $10 for returns.

They offer what sounds like a good price, but just don't try to return anything. Recently I ordered what was supposed to be a 5 speed Kitchen Aid mixer with attachments for $29. When it came it was a 3 speed without attachments and a refurbished model. Customer service said basically too bad but I was allowed to return it. Didn't care that it was bait and switch. Should have learned my lesson when they said they shipped something & I didn't get it. They said it had been delivered and hinted a police involvement if this happened again.

Positives: Ordered my ibeats headphones for a great price of 49.99, easy ordering, everything arrived in great condition, and no shipping costs

Negitives: took 3 days to begin shipping, could not follow my orders during shipping like FedEx or ups, and took 12 or 13 days to arrive. I would not do your Christmas shopping on here based on shipping delays

Total rip off. I ordered a ring two months ago and it still has not arrived. They promised free shipping and then charged me for shipping when my credit card was charged. L suspect most of their stuff is dropped shipped from China. That's why it takes months to arrive at the customers address if it ever arrives. They have a standard answer when called on their poor customer service. They send an email stating they want to fix the problem for the customer. Time after time, all they do is send another email that the order has shipped.and I suspect double charge the customer when that happens. The ring was only $10.00 plus 2.00 shipping. Hardly worth suing for. But they count on that to make their money. Pay for merchandise the customer never receives. All profit except for their outrageous advertising. And it's a Google Preferred Store. What a farce.

Ordered 2 pairs of fleece-lined leggings, received 1 and 1 pair of transparent thin leggings. Contacted them right away, they said they couldn't fix it and closed the case.

Takes Way to long to ship your order and they sent me the wrong stuff on top of that they charged my card a recurring charge for an order that was only 33.00. Do not order from them. Save yourself time and your money.

More than once I have ordered something and had it not arrive, I don't know why I keep giving them another chance. Most recently, I ordered an expensive purse. Paypal sent the money, I got an email saying it was confirmed and received. A few days later, I got an email from nomorerack.com saying they didn't get any money. Multiple emails have garnered no help. I am now going thru Paypal to get my money back as nomorerack.com has my money. DO NOT GIVE THIS COMPANY YOUR MONEY! VERY shady!

So ordered 11 days ago. No word. Did the on line chat, which had a 30min wait. When they finally chatted they sent a long canned text about weather and delays due to large volume. In the first part of the message said item had not shipped, and at the end of the message it said item had shipped. Wait a week and contact them again. Then they stopped the chat. So I have no idea what is happening, and Christmas is around the corner.

Ordered one pair of boots, received them, then a week later this company duplicated the order and sent another pair. They have charged my credit card for the second set of boots and although they have sent a return address label, they are ONLY crediting my acct for cost of boots - they insist that if I return them they will charge my credit card for $10.25 SHIPPING! Charge ME for THEIR error! After reading other customers' experience, this seems to be a method of this company to make more money! Horrible! Unethical! Wrong! Can't say enough about the poor customer service! And by the way, the shoes run so small, I ordered a larger size and it is TOO SHORT! Cheaply made obviously.

I ordered 2 tablets from them for gifts. The both stopped working in the first few month. They were supposed to have a year warranty on replacements and refunds. We had then replaced only to have them stop working again. Now that we want a refund they say there is only a 30 day warranty. While going back and forth with them for a month and a half via email about their warranty, the warranty to replace has expired. I will never order from them again nor do I recommend them to anyone.