Ordered one pair of boots, received them, then a week later this company duplicated the order and sent another pair. They have charged my credit card for the second set of boots and although they have sent a return address label, they are ONLY crediting my acct for cost of boots - they insist that if I return them they will charge my credit card for $10.25 SHIPPING! Charge ME for THEIR error! After reading other customers' experience, this seems to be a method of this company to make more money! Horrible! Unethical! Wrong! Can't say enough about the poor customer service! And by the way, the shoes run so small, I ordered a larger size and it is TOO SHORT! Cheaply made obviously.