NoMoreRack Reviews Summary
NoMoreRack has a rating of 1.9 stars from 2,048 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NoMoreRack most frequently mention customer service, credit card and tracking number. NoMoreRack ranks 727th among Discount Shopping sites.
I have placed 5 different orders with them over the last 2 months and I absolutely love them. The mdse I ordered was an excellent deal and it always arrived within 12 days or less. I have not had any reason to try to return anything so I do not have a return experience, good or bad. But so far very good and I am very happy with this company so far.
My problems with this site are 2-fold. 1) poor quality/wrong/late product 2) insecure site (my credit card information was stolen).
I don't usually buy from sites like this but my cousin had raved about it. I ordered a 12-pack of tank tops from this site about 2 months ago. They were listed to contain a specific assortment of colors. It took over a month for them to arrive. When I opened the package I had only 11 tank tops, 10 black and 1 white. All were the wrong/variable sizes.
I contacted the site, and I was able to get a refund on my credit card (though they tried to insist on store credit). As far as customer service, it was okay, though I was still annoyed about not getting the correct product and having the hassle of getting a refund. I did get to keep 11 tank tops in variable sizes none of which fit well. Lucky me.
My second problem just began, when my bank notified me of fraudulent charges on my card. While this is mostly speculation, this is the only new website I have ordered from in the past six months. Their site is not secure. Do not give them credit card information. May not be a scam, but it is definitely not legit.
Well, where to begin... I order a 4 pack of sundresses, which were of specific prints. The designs were what was important, not the fact that they were sundresses, and though the total per dress was roughly $8 a piece, one could find an equal or similar value at any local Wal-mart or Meijers. However, I liked a few of the featured prints.
After about 2 weeks, I received my order, which was packaged fine, no rips or damage. However, after opening the package, I was shocked and repulsed by the designs in the package. I am not sure if these are the only dresses people at stores didn't want, and thus did not actually carry the dresses I wanted, or if this was a sick joke of 'hey, lets mess with people and give them the worst looking dresses possible.'
Granted, if you read more of the description, it did say that designs varied and that not all designs were pictured. It would be a good company policy to show all the varieties, or to allow a person to pick some of the prints that they want.
I've learned my lesson from buying from this place, always pay close attention to their wording, and you may not always get what you expected.
Hi Brian F.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Buyer beware! January 7th I purchased a notepad. It arrived without paperwork and the cable did not fit properly. I contacted the company and returned it, at my expense, for a refund. It has now been 5 months and no refund. I sent proof of shipment and proof of delivery. I have received numerous emails promising a quick refund to my card. Last month they offered a "store credit" instead. I replied that I wanted the promised and guaranteed refund. Starting to feel that this is all a deliberate stall tactic hoping I'll forget. I will not. I feel totally ripped off.
Hi Pati N.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Buyer be very aware... of the "return" policy. If you can call it that. I ordered an eight (8) piece King comforter set. They sent a Queen. The merchandise comes without any return label, or any instructions about how to return. So, you have to jump through fire to return the merchandise by first obtaining a return order number from them. Then you have to mark that number on the box you're returning the stuff in. You must then Include a piece of paper with the number on it in the box with the stuff and send it back at your own expense. This was a huge item, so the upfront cost to me was staggering.
Then, to get a credit, you must scan the return receipt and provide them a tracking number and email the whole thing to their email address. I'll do this, of course, because I have no choice.
The merchandise isn't all that bad. It's inexpensive, but they send the wrong stuff - as you've read here - and to send it back at your own expense isn't worth it. I won't use them. I've twittered about it and told my friends not to either. In a nutshell, they make it so prohibitive to send stuff back most people simply won't.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I am from India. When I tried to shop with nomorerack.com while in the United States on visit the company web site was not configured to accept ICICI Bank credit card (Master Card). The oder was meant for delivery with in the United States address. I wrote to the company regarding this but the guy who responded did not understand the problem and replied they can not accept the order citing some security reason. With the same credit card I made several online purchases with Amazon, which were promptly delivered to my US address. There was no security issues involved. What I wanted nomorerack.com to do is to make their payment portal to accept credit cards from anywhere in the world for orders meant for delivery at US address. This will facilitate international purchase gifts meant for family members living in the United States.
DISLIKE Nomorerack! Ordered boots for Christmas, received them in February - WRONG SIZE, WRONG COLOR & WRONG STYLE. Then they want me to pay to ship them back & will give me "credit" on there website?!?!? HORRIBLE EXPERIENCE! HORRIBLE CUSTOMER SERVICE! AVOID THIS WEBSITE!
Hi Tiffany V.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Placed orders for Beats by Dre headphones, 3 kitchen appliances and one of those devices you can use to charge mobile electronics.
-I have experienced NO problems getting the orders fulfilled
-I have experienced NO problems receiving orders - all within 7-8 days from order placement
My overall vote for the site is 'OK', but you have to know WHAT to order. I liken sites like this to Fingerhut and maybe Oriental Trading - some items are great, but some are just light weight, flimsy and obviously poor imitations of the real thing.
For instance, when you purchase name brand items off nomorerack, you tend to have less worry for concern - you know what your expectation should be. If you read the description, you know why the item is discounted - extends to the legitmacy of the site. For instance, Beats by Dre were previously manufactured by Monster, but now they are not. The earphones that normally run $150.00 in the store were only $50.00 on nomorerack because they read Monster on the pouch, etc along with the easily recognizable branded red cord and lowercase 'b' on the earbuds.
The off brand stuff is cute, but very hard to believe that it really could sell for the 'crossed out price'. The products are cute, decorative, 'different' etc., but overall a little flimsy. They seem more appropriate for Dollar General and Family Dollar stores.
I will still continue to order from the website, but be selective about that I order.
I ordered a King Reversable Comforter when I saw it on my Facebook news feed, $29 any size too good to be true? Yes! I've had it a little over a week and the seams are shredded already and stuffing coming out of one part that is totally unsewn! So disappointed because I really love the colors and light weight... Too bad it was a total waste of money
Hi Kellie W.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our ""Make It Great Guarantee"" Policy. We can't promise we are perfect, but what we do promise under our ""Make It Great"" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I purchased a remote control toy helicopter as a gift for $91.00. When it came, it did not work. The company required it be sent back UPS with return receipt and the cost ws $64.00. They now tell me that I can only have a company credit instead of eliminating the cost from my credit card. During this tim, I ordered some other items, 2 peppermills which did not work, and a revolving cake stand that was broken when opened. This company is a scam for moving junk merchandise and I am not done with them yet.
Hi David A.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our ""Make It Great Guarantee"" Policy. We can't promise we are perfect, but what we do promise under our ""Make It Great"" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered a Samsung camera and a GPS navigator and I love them. All came in about 8 days. I had no issues with this site.
Ordered the much publicized camera lens coffee mug the moment it hit my facebook feed. All seemed well. Except that it never came. After patiently waiting for about 6 weeks I inquired about it. I was told that it was "shipped to the wrong address" and that they would issue me full credit toward anything on the site with free shipping. So I was like, no you ship me what I ordered or you will refund my money. They did the credit but I was highly offended by the entire thing. I didn't feel like it was an honest mistake at all. It seems like a total racket.
Hi Marcus N.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our ""Make It Great Guarantee"" Policy. We can't promise we are perfect, but what we do promise under our ""Make It Great"" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Awesome experience I ordered my tablet on a Thursday and got it on Saturday awesome really recommend the website great offers and get stuff extra early!
I had to rate 1 star cause 0 is not allowed
Ordered an item in stock and 7 days later they don't even know when it will ship
Unacceptable
Hi Stefano V.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered the great sheets that were offered on Facebook... and I have not heard a single word from NoMoreRack.com. The money was instantly taken from my PayPal account, but it's been over two weeks and I have not been contacted. I am considering reporting to Better Business Bureau. There is no information with a phone number to contact... so I guess I was just ripped off! Very sad. Gives internet businesses a bad name. NoMoreRack - shame on you!
Hi Deborah S.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered 2 items from this website, and received one of them. When I contacted customer service, they gave me this BS story about them already having contacted their vendor and that someone would get back to me within a week. It's already been over a week since I placed the order. The money sure did come out of my account instantly, but when it comes to shipping my S#!@, they are taking their slow sweet time. It's not like they have to make it, but grab it out of stock and ship the damn thing. I will NEVER order from this site again. I'll stick with Amazon. Don't waste your time.
Hi Melody L.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
What I ordered: 2 Men's XL Izod shirts, one red and one blue.
What I received: 2 Men's XXXL Izod shirts, both white.
Oops.
Only reason this is not one star is that I ordered a refurb waffle iron earlier and that worked out just fine. Hit or miss in my experience.
Hi Jay R.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I have not actually purchased anything from this site, but after a sleezy customer service experience, I don't think I ever will. I registered a few days ago and received a $10 off credit for being a new user. Then, two days ago, I got an email telling me I'd received $10 off again for being "extra special." This particular coupon said I had 48 hours to use it. It's important to note that I never used my original discount. When I went to the site to see if I had two separate $10 off coupons, I saw that I only had one. I figured one had replaced the other, but I still decided to email customer service to see if I could use both. The reply I received was that I didn't use my "extra special" coupon fast enough and it had expired. This is blatantly untrue because I tried to use it only hours after supposedly receiving it. If the customer service rep had said that you can't stack coupons, I'd have been fine with that, but it's the principle of the situation that's important here. This company blatantly lies to people. After reading reviews here, I see that I'm far from the only one who's been lied to by nomorerack. I never even made a purchase and I still managed to have a bad experience, so I'd say avoid this site at all costs.
Hi Jake Y.,
Please accept our sincere apologies for any inconvenience we may have caused you. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Please let us know how we can be of service to you and email us your details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered sheets from Nomorerack... had to contact Customer Service 3 times before the sheets finally arrived. I was told I would get a $10 credit via email once the sheets arrived. Well, when that didn't happen, I tried to speak with someone via the "Live Chat"... waited 30 minutes, gave up and sent an email. I received a prompt reply which basically told me I was mistaken about the credit, even though it was THEIR representative that told me I would get it. I will NEVER use this site again! Oh! I also found the exact same sheets on Amazon yesterday for $9 less! Give this one a miss!
Hi Susan G.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
On 5/9/13 I ordered a set of 100% cotton Egyptian towels in red ($46). They arrived on 5/16/13. They are thick and beautiful. The red is a true red that I haven't been able to find in the stores. I am extremely pleased and glad I didn't pay attention to the bad reviews.
About the business
NoMoreRack is a flash sales site that offers discounts of as much as 70-80% on everything from clothing to consumer electronics. Deals typically last 24 hours and low prices are meant to be achieved through the purchase of overstock inventory and discounted products.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bailey P.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.