NoMoreRack Reviews Summary
NoMoreRack has a rating of 1.9 stars from 2,048 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NoMoreRack most frequently mention customer service, credit card and tracking number. NoMoreRack ranks 727th among Discount Shopping sites.
I was very worried ordering from this site after reading several bad reviews, but I purchased something small anyway. I received my order in a few days in perfect condition.
I have had no problems with this site. The items were what they claimed. One comforter was thin in spots but I told them I was keeping it because the color I had searched for forever was perfect. They credited me full purchase price and didn't even ask for the comforter to be returned to them. To me that's far better customer service than I've ever had anywhere else online.
I am presently new so I really can not for now but I will u all updated ok...
I have ordered several items from nomorerack. One was sheets and the other was a bracelet. I got both items within a very short time and they were exactly what I ordered. I loved the silky sheets and the bracelet was adorable. I will not listen to your bad reviews because so far my experience has been very good.
I am unhappy with my order. They claimed the bracelet what Swarvoski. It's not. For the first time I decided to give the site a try. Instead I get a cheap bracelet that I could have saved shipping for and gone to Claire's Boutique or Chinatown. I looked up the name of the 'Christine Collection' and it is a China wholesale place. It wasn't much but I will not get my shipping money back. The bracelet came in a prepacked plastic bag with a whole on the top. Really? Isn't this the type of items you find at a teen store. I believe they false advertise. I will never purchase anything from this site.
I ordered a landline purse which was shoved into a paper mailing envelope that as to small. It arrived ripped and crushed. But that had nothing to do with the fact that the products was missing some rivets that hold it together.
Despite having a guarantee on it thy want pictures and I don't have a camera. All I want is a replacement and a pre paid label to send this one back as any reputable company would do. Never buy from them
Hi Peggy D.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered from them, the payment went through, and I still never received a tracking number... and I still haven't received my order. I tried contacting customer service and they just gave me the run around!
Hi Christina T.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
This is the WORST company I have ever encountered! Customer service is Horrible. If you buy something and have to return it... I wish you luck. Their website is also Horrible. I ordered a pack of 3 dresses for $29 and they charged me 4 times. I immediately tried to call but they were not open, tried a live chat... no one answered me then emailed them to get a reply the next day! They advertise 24 hr service. By the time I called them the next day, they said they couldn't refund my money because the order was processed already. I would have to return the other 3 orders to them. My order did not ship out from there for 6 days later, why couldn't they have cancelled the 3 orders? Now it will cost me $8.00 for each of the orders to go back! They would NOT help out with shipping seeing as it was THEIR error. BUYER BEWARE! Now I have to worry about getting my refund after reading these reviews. I will NEVER order from these people ever again.
Hi Karen H.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Claim return shipment was lost and therefore no refunds will be issued. They are really ripping people off. Stay away!
Hi Celeste K.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
As everyone else has said - the suggested retail prices are all grossly inflated. The value is what you pay. Electronics I bought were counterfeits and spent more time processing returns. STAY AWAY!
Hi Steven F.,
Please accept our sincere apologies for any inconvenience we may have caused you. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Please let us know how we can be of service to you and email us your details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Well I will be very realistic on this. They seem to be legit in the sense that they do deliver and honestly they deliver pretty fast. I order over a thousand dollars in items and got the ones they sent on less than a week. They didnt delivered half of what I order saying that it was not available and with the same speech that they are sorry and working to solve the problem, but they did refunded immediatelly the items. This is somewhat possitive,
NOW, going into the negative and what makes me really to think twice before using them again is that most of the things not only are cheap onprice but they are cheap on the making. They look amazing on the pics but when you get them, you wonder where they are made. Some although they are new, do not even have labels. So they might as well be made in a basement in some part of China.
Also curious is that only half the order was available to ship (after they charge you for it and then refund you), what makes you wonder if they have a huge selection of brand things to hook you and once you order they only send the cheap stuff and come with the story that the nice one was not available. Also they seem to just be moving money around since they do charge you out front and then refund you.
Anyways. I did it once. Got some stuff from it, and I am not sure I will do it again. I kind of not feel the love. I feel somethig weird there somewhere, but cant put my finger on it. It might just be a crappy company trying to look big and respectable.
Hi Dash V.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
If I could rate this site led then one star I would. When I first looked at this site I was amazed by the prices and products. So I bought some maxi skirts I thought was cute and a good price at $16 since I just went to a maxi skirt party selling them for $30. Got them in pretty fast but one was noticeably uneven on the bottom. So I email them just so I can return the one, waited about a week and they tell me the vendor says that's how it's made. Really if that's how it's made why is it that only one is uneven. Well I email them back and still same answer, so now stuck with a uneven skirt and very frustrated. This is a very unreliable company that really doesn't stand by they're word where customer satisfaction is they're main goal.
Hi Derly P.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
My fiancé ordered me a pair of boots for Christmas it is now July and the boots have yet to arrive. At the time the order was "complete" and he spoke with someone from the company and they said the boots should arrive on 2 weeks. I will never ever order anything from this site, of course they charged the credit card very fast!
Hi Emily A.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Low quality merchandise. You get exactly what you pay for.
Hi Julie M.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Varun Singh, Jul 27 01:25 am (EDT):
Hi Nomorerack,
*Concern: Order number ******* *
This is regarding order number ******* placed on July 20th, 2013@ 07:39PM.
We have received the order but the perfume bottle is in *Cover *named
As *Tester
*and also state *NOT FOR SALE.*
Apart from this, perfume bottle does not contain a *CAP *which will lead to
Leakage of the perfume content in air.
This product is not as per standard and not authorized for sale, also I'm
Not sure with authenticity of this product, wearing this perfume may cause
Serious health problem to customer and also may lead to *death *in certain
Cases.
I am not sure it's worth to spend time & money to return such product back
To your company as per your policy & spend money on such ridiculous
Mistake, this is certainly a matter of concern & liable for criminal
Offense with sue.
The product description on website never described it to be item coming as
TESTER product. At the end it is *not for SALE* to customer.
Please find attached snapshot of item describing my concern.
CC to *******@burberry.com
Thanks,
Varun Singh
455 Brahms Way
APT 215
Sunnyvale CA
California USA
*******110
*DATE: 07/26/2013*
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Thank you for posting your Order number. We have gone ahead and sent you an email to the email address we have on file regarding the steps taken to have this matter resolved. Should you have any further concerns or inquiries regarding this concern, please feel free to reply back to that message. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
THE WORST CUSTOMER SERVICE.
DO NOT ORDER FROM THIS SITE.
I ordered a 3 pack of dresses from this site. I got a 3 pack of yoga pants in the wrong size. I placed this order over a month ago and I still do not have the right item. I have gone back and forth with the customer service 4 times now. I asked for a refund but they insisted the right item will be sent. I'm about to call my credit card company to ask for a charge back. Terrible.
Hi Jessie S.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Customer service was actually very prompt. Unfortunately, any returnable items are "instore" credit refund and the item I ordered was far less than quality. Shipping was prompt but never received tracking numbers so... In this life, you get what you pay for... hope this helps others who are enticed into bargain on-line shopping...
Hi Jeff B.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I bought a lot of items from ths site but never again. Unless I am mistaken - it was not indicated on the website or order form that their return policy was 7-14 days. You could not even get a store credit if you have to return it beyond those dates. Maybe it is just the unhelpful agent that I spoke to. I suppose I should not expect much of a customer service or fair store policy from a store like this. It is not even the amount - it is the principle behind it.
Hi Marichi K.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered a few things on no more rack and I am always checking out they're daily deals. However, Please do not believe they're retail price. We bought earrings officially worth 250$ and the jeweler we bought it to said they're worth a dollar. I am overall happy with them, I bought suitcases that are very good quality and designer items that were legitimate. I would recommend googling an item that is pricey and reading customer reviews before purchasing them on NMR (like I did before purchasing my suitcases.)
I am NOT HAPPY with these people! I placed an order for something for the first time a couple weeks ago. As I did so the first time, it didn't show that the order completed, so I did it a second time. It then showed it was ordered twice and got charged twice. When I notified them of this as soon as I noticed what had happened they told me I would be refunded in 3 - 5 working days. It has been more than 2 WEEKS (going on 11 working days). I have reminded them twice and still have not been refunded my monies. I will NEVER order from them again. I'm sticking to Groupon! These people SUCK!
Hi Linda G.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
About the business
NoMoreRack is a flash sales site that offers discounts of as much as 70-80% on everything from clothing to consumer electronics. Deals typically last 24 hours and low prices are meant to be achieved through the purchase of overstock inventory and discounted products.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lisa M.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.