NoMoreRack Reviews Summary
NoMoreRack has a rating of 1.9 stars from 2,048 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NoMoreRack most frequently mention customer service, credit card and tracking number. NoMoreRack ranks 707th among Discount Shopping sites.
I ordered a sage colored sheet set. The color was pictured as a pale green. The color I received was a dark hunter green. No More Rack asked me to send a picture of the sheets and they would issue a merchandise credit. They say they didn't receive the picture. This has gone on for six months with no resolution. I won't buy from them again. I should have read the reviews first.
Don't buy from this site take so long to get the package
Horrible. I ordered a hand clutch in black. After 3 weeks I started to get nervous about the order. I came on here to calm my nerves to read some good reviews. And boy. Was i surprised! No good reviews!? Finally I got my clutch in the mail. The package it came in was ripped and on the inside it was dirty. And to make matters worse i got it in Navy Blue! When the shipping order clearly stated it was confirmed for BLACK. Did i bother to return it? Or exchange it? Absolutely not, after reading the reviews! Will never order from here again nor do i recommend this burden to anyone!
Hi Heidi T.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered the Women's Boho Vintage Inspired Watch $10.00. I didn't expect quality merchandise for that price. Just thought it was a cute casual watch. It didn't arrive very fast but that was ok because it was not a gift. When I received it and took it out of the pkg I was hit with this very foull smell. I thought well I will just let it "air out" thinking the smell would go away. Well it didn't! I even sprayed it with Fabreeze still the odor lingered. I thought well I would try it on anyway, big mistake the smell was overwhelming every time my wrist got anywhere near my face/nose. When I took it off, my wrist smelled like the watch. I had to scrub my wrist to get the smell off. Makes me wonder what kind of toxic chemicals were used? I didn't even bother trying to return it, not worth the hassle for $10.00 I will certainly never buy from them again. Like everyone else has said you get what you pay for.
Hi Connie D.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered twice and the things I bought are great, in fact better than I expected.
The only good think I can say about these guys is that they delivered my order. Not especially quickly, mind you, but it did get here. I bought a sweater. It's crap. You really do get what you pay for.
Hi Lori B.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I bought a 12-pack of T-shirts. By the time I got around to wearing the last 2 shirts, and found out they were in the wrong size, the company told me that since it was 14 days after the order, they would do nothing for me. All I want is the right size for shirts that cost $4. You would think if customer satisfaction was their goal, fixing this would be a no-brainer. I guess I was wrong about this company. Both the responses from email and on facebook basically said I was SOL. Just because there is a policy, it does not mean it is an irrevocable law.
On facebook, they keep removing my comments.
Hi Jim G.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I purchased an awesome deal on Nomorerack and after three weeks of waiting for shipping confirmation, decided to send their customer service team a friendly e-mail to make sure my order wasn't overlooked. I received a timely response and was told that my order was "escalated to [their] fulfillment team." Very pleased with their professionalism and speediness of their response, I decided to be patient. However, a week and a half later, I received a credit for the amount of my order back to my account. I e-mailed customer service again, asking why my account was credited. I received a response saying it was a credit for the order that was cancelled (not my decision) and at the top of the e-mail said the representative closed my query. I'm assuming my order was cancelled because there wasn't enough items in stock to fulfill my order and had that been communicated, I would have more than understood and been more than happy to take a credit to the website, there are so many incredible deals. I'm very disappointed in the lack of communication especially since they say they aim to be the best in service. I do not recommend this site to anyone.
Hi Sabrina S.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I had heard about this website from the commercials on tv, so I decided to check it out and I was amazed at how much cool stuff they had and the prices were awesome... So I placed an order for some leggings (the funky pattern leggings that come in the 3 pack for $13) and I also ordered 2 pairs of gold plated hoop earings.
I placed the order on 9/28/13 and by 10/01/13 I received the email that my leggings order had shipped. It was delivered on 10/02/13. So I was impressed with the speed of the shipping. However, the leggings are of terrible quality. They feel like panty hose and I'm afraid they will snag or rip soon. You really do get what you pay for with this site. And no way is the retail value of those leggings what the site said it was.
I have not heard any news on my earrings yet. They have not been shipped.
Overall I think some items are a rip off, but who knows maybe one can find a good deal with certain products.
Hi Alyssa S.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Another site that offers a variety of items at extremely low cost under the premise that the buyer is purchasing directly from the manufacturer. The site does hold up it end on some great deals but a majority of the items presented are just low quality junk. Just like every other site like this on the web, it can be very hit and miss. Some items can be really good whereas others not so much. Shipping is cheap and relatively fast. Although I have heard from other buyers that their purchases came a lot later than stated. I have never had to deal with customer services or make a return but I honestly won't be using this site anymore because I don't think they really offer great products. If you're still interested, be very careful of what and how much you buy.
DO NOT BUY FROM THESE PEOPLE! WORST SITE ON THE WEB. WIFE ORDERED BRAS AND WHEN THE GOT HERE THEY WOULDNT EVEN FIT MY 12 YR OLD DAUGHTER THEY WERE SO SMALL. SHE RETURNED THEM TO GET HER MONEY BACK AND ONLY GOT STORE CREDIT. WTF! GIVE THE MONEY BACK CROOKS NOBODY WANTS TO BUY YOUR DIME STORE TRASH. 1500 COMPLAINTS WITH THE BBB HELLO YOU GUYS SUCK.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I was going to order from no more racks again because after like a month they didn't have my order in stock. Asked if I can be alerted to when it doors bit then they told me the deals are day to day. After waiting weeks and weeks for my 12 pack bras and throwing old ones out they cancel it. :/ but I got a notice in between that time that it shipped, so its weird with them. Smh go to amazon and get a 6 pack for 20 bucks
Hi Rosa M.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered a couple items from this website and a couple days later my card info was stolen and made multiple fraudulant charges to my debit card! BEWARE! DO NOT ORDER FROM THIS WEBSITE!
Hi Emily E.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Their stuff quality is like what you would find in a dollar store (at least from what I ordered). Their customer service is a joke. They cancelled my order after 3 weeks and told me it's out of stock. I complained how long it took and they blamed it on the vendor. I gave them a bad rating for the customer survey because it shouldn't take 3 weeks and me contacting them to tell me that a product is no longer available. And for good customer relationship, a coupon for future order would be nice as a compensation. You know what they came back with? They told me based on the fact that they refunded my money this case is resolved and that I should revise my satisfacation rating. Seriously? If they can't even understand the real issue, they should not be in business. I will never buy from them again.
Hi J L.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Crappy quality, sizing always WAY too small, no customer service to speak of. I am so done with them.
Hi C M.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered the 12 pack of bras and the money was taken out the same day. After almost 2 weeks of waiting for my tracking number I received an email stating my order was cancelled and my money being returned. I emailed back asking as to why my order was cancelled and their response was its out of stock! Ok out of stock I should have gotten what I ordered since the money was taken already. Worst site ever will never order from here again and neither will my friends or family!
Hi Jenna H.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
To begin with the "partial" delivery of my order took FOREVER. I am still missing 1 item which I DID pay for. I have contacted them 3 times and all I get is lip service about how much they aim to please. They do not address my missing item. NEVER AGAIN!
Hi Ellen T.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I have ordered from this website a few different times, and have had minimal trouble with merchandise, and shipping is not too shabby, either! The best part is they have great deals all over!
Worst website ever. Im pissed. Its been over 14 days. The money was taken from our account. I recieved no email. Nothing. I logged back on to see if i can track my order and it said our account was deactivated! What the f*ck! Never again. I have kids i cant afford to be f*cked like that! Straight bull sh*t.
Hi Summer D.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Horrible customer service! I ordered something about a month ago and never received it. The other day I looked at my bank account and saw that they refunded my money. I e-mailed them to inquire as to why my order was cancelled, and I got a response saying they have no record of my order at all. Oook, if you have no record of my order, how did you take my money on the 6th and refund it on the 27th? Obviously if they can do those transactions they have some sort of record of my order. The very helpful (not) customer service person told me to look at my online account for more details. Strangely, my online account has no orders listed. At least I got my money back, but I really wanted what I ordered! I could have ordered it from a reputable place and had it by now, but instead I waited nearly a month for something they never intended to send me in the first place. NEVER using them again and I really wish they would stop popping up on my Facebook!
Hi Dana M.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
About the business
NoMoreRack is a flash sales site that offers discounts of as much as 70-80% on everything from clothing to consumer electronics. Deals typically last 24 hours and low prices are meant to be achieved through the purchase of overstock inventory and discounted products.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi L G.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.