NoMoreRack Reviews Summary
NoMoreRack has a rating of 1.9 stars from 2,048 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NoMoreRack most frequently mention customer service, credit card and tracking number. NoMoreRack ranks 707th among Discount Shopping sites.
Ordered a coffee pot on 6/23. Arrived on 7/1. Died on 9/28. Nomorerack will not honor their 90 day warranty. Multiple emails later, still no resolution. Posted on their Facebook - they deleted my posts and blocked me. Last email from them stated they wouldn't honor the warranty but they would refund my purchase price in the form of store credit. I paid $59, they refunded $5. This company is not honest. They lie, they block, they hide, they don't show ownership.
I ordered 3 separate items and they all came without an issue, I live in ohio and the last item I received was shipped from california. I was fine with the wait of about 2 weeks to complete the order since it explicitly says on the website that delivery may take several weeks. No issues with quality or billing. I will order from them again.
I ordered a watch and it stopped working, after a couple of weeks. I was told there's nothing that can be done. I have reached out and pleaded my case one more time with customer service. We will see, and I will update when they get back with me.
Waiting... Mark Wise
Hi Mark W.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Two weeks ago I placed an order for bed sheets which have not as yet been received, and also for a silver necklace valued supposedly at $125.00.The necklace is about the thickness of dental floss. Thank goodness it was cheap. I feel I have been duped.
This was my first purchase from Nomorerack, and my last!
Hi Carla C.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
First I ordered light blue sheets and what I received dark gray sheets. They don't everrefund your purchase but they give you credit for further shopping. So I got my purchased credit of $26. Then I ordered a purse all made out of " Genuine lambskin leather ". The purse looked nice but only the two sides were leather and the bottom and ends and strap were very cheap vinyl. The kind that would tear easily if bumped with something pointed. The purse was made in China! Now I have a little more credit in my account. Then I had my son look to see if he would like to use any of my credit. He chose a 2pack set of computer mouses. They did not work also. Made in China! Strike 3--they suck with poor quality, false desciptions, & lowsy order filling! STAY AWAY! Don't trust THEM!
Hi Shelley T.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I've ordered several things and have been pleased with most EXCEPT clothing! Both times they were received WITH POOR SIZING--both times very small. I'm now stuck with both (one of them a $59 suit, which they won't even exchange! I've learned my lesson! DO NOT purchase clothing from them!
Hi Betty N.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I'm kinda scared to buy from this site... and when there's a complain its the same response from the same "customer service rep" I wonder much they pay this guy to copy and paste the same responsesto everyone. Pretty funny. I think ill pass.
Hi Shea Q.,
Please accept our sincere apologies for any inconvenience we may have caused you. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Please let us know how we can be of service to you and email us your details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I purchased as king size sheet set advertised as super soft for $29.95 plus shipping. A great deal in that the sheets were super soft HOWEVER, as I was going to sleep on them, I washed them. They were washed on gentle cycle with Dreft soap which is use for baby clothes and very gentle. They fell apart! Over 30 holes appeared on the sheets! I looked at the website and their return policy is awful! Not only do you only have 14 days from the purchase (does not allow for shipping time) but also you cannot return anything that has been washed!... BUYER BEWARE... read their return policy before purchase.
Hi Laurie H.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered the 6-Piece Set: Ultra Soft Egyptian Comfort 1600 Series Bed Sheets on August 8th, 2013. My order arrived on August 17th, and while I can't speak on anyone else's claims, my girlfriend and I loved the sheets! We'd definitely order from them again.
Call me crazy, but I actually had a decent experience shopping through nomorerack. They seemed to have improved a lot of things in the past months. There's a website at http://nomorerackreview.com that has some more detailed information about it.
I wish I could give this website negative stars. What a flipping joke. And Mr. Vincent don't even comment on this post. You or nomorerack.com does not give a flying f*** about your customers. I would rather light my money on fire and watch it burn than give it to you sh*t heads. I still have not received my order OR an email and it has been 1 month. And customer service... Ha. What a joke.
Hi Hannah W.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I placed an order and paid through paypal. I got an email from nonamerack saying the order was cancelled because it was not completed by paypal. So I ordered again. And lo and behold the next day there are two debits from my account from paypal. I am getting all kinds of excuses from nonamerack why they can't refund one of those payments. I also have not received the merchandise. I got an email saying it was delivered except it was delivered to a different state that I live in. So now supposedly I will receive it next week. But I'm thinking I will never see this refund. I am getting nothing but the run around.
Hi Kathy A.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I have ordered numerous items and check in daily. Yes, the quality is kind of low, the clothes are extremely light weight and the sizing runs small, but you do get what you pay for and people should realize that for the price they are paying you're not going to get great quality. I always receive my orders within a week, sometimes in 3 days. I've never tried to return anything so I can't speak to that issue. I figure if I pay $5 for something and it's not exactly what I wanted I can suck up the cost and be more careful in the future.
Stay away from this site. My first order was fo two of the boho watches. I received one. They encourage you to contact them by email. I think they must be outside the US. The CHAT button and the EMAIL doesn't work from their website.
I emailed them directly asking where my other watch was. They responded quickly and told me that they didn't know but they would give me an instore credit. But, if it happens again they will close my account? What? They screwed up and they want to close my account. I'm done. Used my credit to try to get another watch.
That will be my last order.
Hi Dianne H.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
This is the most unprofessional site I have ever dealt with. I researched a lot before my first order and saw a lot of reviews claiming it was a scam and illegitimate. However, after reading about how the company had growing pains at first and has since improved its customer service, I gave it a shot. I used paypal as a safeguard so that my money was protected and not direct access to my bank account or credit line. My first order was cancelled due to supplier and inventory issues and I was refunded three weeks after my original order date. I found a similar item to purchase and, go figure, that order was also cancelled two weeks later. I'm not sure why these items are even listed if they're not in stock. I contacted customer service three times, and each time they responded with form answers that had nothing to do with my question. The best part is, each email ended with the line, "If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal."
Hi Allison N.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
My husband purchased the portable phone charger useful for when I'm traveling and don't have access to a USB port or a plug. I keep it in my purse and when my phone gets low, I plug it in. It helps give me a full extra battery cycle. They took a while to arrive, but they don't claim 2-day shipping so no big deal.
I then ordered the pink compression sleeves for running. They were half the price of the name brand ones, arrived quickly (less than week of my order), and they are a much tighter, durable material than the name brand ones. I believe because they are knit more tightly, they will withstand more laundry cycles and therefore a terrific deal.
My only warning would be about the shipping. I got the impression that it's not all coming from one warehouse, which might explain the discrepancies in shipping. I also wouldn't commit a ton of money to something like a tablet. But, I have no real reason for that besides that I like to buy high ticket items from places with a store-front or an online store with a proven track record of good customer service (a la Amazon).
Try it yourself and make your own decision, I'm thrilled we found this site!
Total scam. I ordered "12-Pack: Molded-Cup Convertible-Strap Bras - Assorted Styles" from this site for $31. It seemed to good to be true... and it was. About 10 days later, I received an email from the company that said they were not able to deliver on the product that they sold me. In bold, underline font, the email said "We have given you a full refund including shipping. We have also credited your account with an additional $5.00 for the inconvenience."
While I did received my money back, I did not received the $5.00. What kind of company can't provide what they sold you and then makes false promises? At least I got my money back. This company is ridiculous. Do not purchase anything from them.
Hi Ginnie C.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
All you have to do is read these hilarious formulated apologies from Vincent that accompany most of these horrible reviews. I saw an ad for them on TV and was going to check it out but decided to read the scam reviews first. Glad I did.
Hi Janet B.,
Please accept our sincere apologies for any inconvenience we may have caused you. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Please let us know how we can be of service to you and email us your details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I have not been a NMR customer. However, based upon 99% of these reviews, I dont think I want to be...
Hi,
Please accept our sincere apologies for any inconvenience we may have caused you. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Please let us know how we can be of service to you and email us your details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Just be WARNED and Stay Away from this company. You do not get your money back, Only store credit which makes you buy more crap from their store. Really its just a glorified Flea Market on line who is overpriced. Skip this one!
Hi Jeaniene E.,
Please accept our sincere apologies for any inconvenience we may have caused you. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Please let us know how we can be of service to you and email us your details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
About the business
NoMoreRack is a flash sales site that offers discounts of as much as 70-80% on everything from clothing to consumer electronics. Deals typically last 24 hours and low prices are meant to be achieved through the purchase of overstock inventory and discounted products.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Suzanne B.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.