This is the most unprofessional site I have ever dealt with. I researched a lot before my first order and saw a lot of reviews claiming it was a scam and illegitimate. However, after reading about how the company had growing pains at first and has since improved its customer service, I gave it a shot. I used paypal as a safeguard so that my money was protected and not direct access to my bank account or credit line. My first order was cancelled due to supplier and inventory issues and I was refunded three weeks after my original order date. I found a similar item to purchase and, go figure, that order was also cancelled two weeks later. I'm not sure why these items are even listed if they're not in stock. I contacted customer service three times, and each time they responded with form answers that had nothing to do with my question. The best part is, each email ended with the line, "If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal."
Hi Allison N.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.