NoMoreRackReviews 2,048

I've ordered from the site multiple times. I have always received my products in a timely manner and the quality of the products I have received has always been great. My first order I had some trouble with sizing, but thats more my fault then theirs. I am a hard to fit girl who doesn't buy things without trying them on, but bought underwear from hear. No surprise they didn't fit, but they gave me a full refund including shipping. And since then I have been more then happy with everything I have ordered.

How the heck is this a "Google Trusted Store".? I just ordered a purse claiming to be "patent leather", but when it got here, it felt like plastic and after a few days it started to come apart and the bottom started to cave in. It was a complete waste of money. I was not given a refund, even though it hasn't even been 14 days. Instead, they wanted to give me "store credit". Never do I want to order from this site again. I highly recommend to stay away from it!

Ordered from them based on the great price of the item when I saw a few people were ordering the same item from a deal web forum. Shipping took longer than expected and when my order arrived it was only 1 of the 2 identical items I ordered. Ok mistakes happen, well it turns out the item was completely defective. So I must have emailed back and forth about this with their customer service and its looking like its going nowhere. The others who ordered had the same experience as we all talked about it on the forum together, we all got defective products and all are having a hell of a time getting a refund. I hope disputing it with my creditcard will take care of it bc their fake lines of customer service is our number 1 priority are as fake and defective as the item they shipped me. DO NOT ORDER FROM NOMORERACK.COM FOR ANYTHING... IF I could I would give them negative stars!

Last week I order an item called "Bark Off". I was very happy when it arrived so quickly however when I opened it, my excited turned into extreme disappointment. The item was clearly used - it was marked and scratched and the two side buttons were stuck. It is a piece of garbage. I emailed customer service requesting a full refund - we'll see what happens. I will not buy from this web site again. I am deleting them from my email account... BEWARE

TERRIBLE customer service! Watch out for items that you can return (as most of the itmes are final sale). They do not allow you to pay for the return shipping, but give you a return shipping label at which THEY determine the shipping costs. I purchased a jacket and had to guess which size to order considering they did not provide sizing info. They wanted to take $9 out of my refund. The item could not of weighed more than 6oz! I couldn't even exchange it for another size. FIRST AND LAST TIME SHOPPER at this website! I thought the point of having a customer service department was to actually service your guests and hope that they continue doing business with you; I guess not in their case. Disgraceful!

I have been a frequent customer of nomorerack for a while now. Recently I purchased a jacket that was shipped to a completely different address. In fact it shipped to a different state. When I reached out to customer service they were unable to provide me with any information as to why it had happened. They were unable to provide me with anything for my inconvenience. In fact, they instructed me to reach out to the "courier" who made the error. As a customer, I should not have to reach out to a 3rd party to find out how my shipment went wrong. I understand things go wrong, however as a customer I should not have to handle it on my own. Nomorerack provided me with horrible customer service. They were unable to provide me with a complete refund for a package that was not delivered to me. He instructed me to wait and if I do not hear anything within 7 business days to give them another call. I would not recommend anyone provide their business with this company.

I don't normally write negative reviews however the last few times I have ordered from NMR it has been horrible experiences. When I first ordered from NMR I had great experience. The last 3 items i've bought from NMR have either not worked when I received them (ihome ear-buds), broke within a week of receiving the item (1,800 thread count Egyptian cotton sheet set, ripped 2 days after I bought them), And horrible customer service I bought my sister the Google Android 7" Tablet (bought for my sister's b-day took almost a month to get to her)...

I have seen many posts from Vincent D NMR's customer service rep my question to No More Rack would be it's great that your so sorry for EVERYONE'S bad experience's my question is wth are you going to do to correct the situation? I personally would love a response from Vincent D if getting a faithful customer to return.

I was going to place an order, as a new customer today. Naturally, I wanted to read the reviews first, because let's face it, WE are the people who make or break a business. Most of the reviews appear to be negative, but there are clearly a few exceptions.
My concern is simply that most of the complaints refer to the site's "robotic responses" to unresolved customer issues, and low and behold... every single review response (from a Vincent D.), IS indeed, the exact same speech.
This tells me that this company doesn't take their customer service or complaints, seriously.
Sorry, pals. You won't be getting my business! Hey Vincent D.? Feel free to respond with your standard, carbon copy baloney.

I wrote a bad review because my issue was completely ignored and not even a flicker of sympathy from a "Customer Service Representative" by the name of "Quinn", got another email from yet another rep named "Francis" asking if I could change the bad review to a good one.

Where is the logic in that? Oh wait... the responses are robotic in nature, so maybe that's where they think that was the "logical" answer. Plea for a GOOD review so they don't look bad. Bait and switch much?

I have ordered several things and EVERY one has been a HORRIBLE experience.

1) I ordered 2 XXL IZOD shirts for my husband. I GOT A XS LONG SLEEVE WOMENS WHITE SHIRT AND A SMALL GREY IZOD SHIRT! The supplier has a phone number that has a full voice mail!

2) I ordered a pretty ring that had a pink stone. TURNED GREEN 2 WEEKS LATER!

3) I ordered a so called Egyptian "best seller" King sheet set... WORST SET OF SHEETS I HAVE EVER OWNED. INCONSISTENT SIZING, FALLING APART AFTER 3 WASHES. HORRIBLE.

NO MORE RACK DOESN'T GIVE YOU YOUR MONEY BACK EITHER, THEY GIVE YOU CREDITS. I don't want to spend anymore of my hard earned money with them. Such rip off artists..

I seriously don't get the negative reviews about nomorerack.com on this site. I have been shopping from them for about 1 year and I have not had any negative interactions or transactions. Times when I had concerns, they were addressed immediately by NMR staff via email. Returns have been addressed immediately and the process was painless. They've refunded me or given me NMR credits that have appeared within a day or two. I have ordered at least 50 times from them and they are really great. The only "negative" thing I can say and it's not their fault, is you have to know what you are buying. I compare the item they advertise to check it's quality somewhere else or check reviews about that item before I buy. I tend to buy when they offer a "free shipping" promo but even when I order outside of that promo, shipping/handling is dirt cheap and I've had no issues with receiving my shipments. Just thought a happy NMR customer needed to chime in here.

I purchased two sets of speakers from nomorerack.com. They shipped my order via UPS and then it was turned over to USPS for final delivery. I tracked the package and it showed that it was delivered, but not to me. It also showed when I tracked it through UPS that it weighed one pound, which doesn't seem right. I emailed the customer service department and the response I got was, "your order has been delivered" and my issue was marked "resolved". I typically stay away from online purchases for this reason, but I receive their emails daily and decided to give them a try. I would recommend you look elsewhere, hoping to work this out but won't hold my breath.

Love, love, love this site. I've ordered so many things from them and saved a lot of money. Had issues about a few items also but they were resolved right away that same day They have excellent customer service and in my experience they will do everything to make the customer happy. My shipment mostly comes on time and at times that it's been more than 2 weeks, they are very apologetic and if you choose to cancel your order they'll refund with no problem. I even got store credit as a courtesy for being a loyal customer. Today, I bought 1 item with the store credit and I did not have to pay a cent- it's like FREE. Love it! I'll continue being a loyal customer because this is the best website to get the best deal. I recommend this site to everybody!

I have read all the negative reviews. My experience has been pretty good. The only item I was not happy with was a pair of boots I bought last Christmas.
I recently bought a pair of earrings (only $10.00) and they came broken. I emailed their customer service and explained that the earrings came broken. They told me to take a pic and send it to customer service. I took the pic but couldn't download the pic to my computer. I figured they were only $10.00 so I just let it go. A couple weeks later I got a call from customer service. She said she would replace the earrings with the picture and would also send me a $25.00 gas gift card (Mobile) for my trouble. I was skeptical but I was pleasantly surprised to receive a new pair of earrings (not broken) and the gift card in the mail yesterday. Seems like they are trying to get better with their customer service.

I also bought a watch for my daughter for her b-day. So far no problems.

If I could give them negative stars I would! What a joke! I ordered 2 sets of sheets, one for myself and one for my mom. After over a month and a half of getting incorrect tracking numbers and crap "auto" responses from their so-called customer service dept, much like the response they give everyone on here, we finally got the order. We washed the sheets like you're supposed to before using them and both mine and my moms sheets completely fell apart. They actually came out of the dryer with holes in them. After being told I could have a credit I decided that it wasn't worth the time or the $30 to fight these idiots to get my money back. Nomorerack.com is dishonest and sells junk. Anyone that gives them a good rating is full of it.

I have placed 5 different orders from Nomorerack and have been happy with everything! Their 6-Piece Set: Ultra Soft Egyptian Comfort 1600 Series Bed Sheets are a dream! Feel like you're sleeping on a cloud, and they wash wonderfully, too! Bought a comforter and a faux fur bedspread/throw and love them, too! Shipped fast, too. Just don't understand other people's complaints, as I have none! Want more sheets for my guest room beds, too!