NoMoreRack Reviews Summary
NoMoreRack has a rating of 1.9 stars from 2,048 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NoMoreRack most frequently mention customer service, credit card and tracking number. NoMoreRack ranks 707th among Discount Shopping sites.
Here is a site with a whole lot of info on "Nomorerack.com"
https://www.facebook.com/pages/Nomorerack-Consumer-Complaints-and-Hate-Page/**************
I wouldn't listen to all the bad comments about Nomorerack, Some people are just impossible to please... I have ordered the Sheets and I just placed another order! I love this site!
This has been a horrible online experience. They sent me the wrong item & insist on me paying to send it back! I'm livid!
Hi Cindy L.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
First order went well. Second time ordering through them has been an nightmare. Customer Service is anything but. Even trying to get the Customer Service Manager to understand my frustration went no where. I am done trying and will NEVER order from them again. Took forever to order six item. The website was so slow and kept freezing up. Wasn't my computer. My best friend was on her computer at the same time trying to order. She gave up. Wish I had. After completing the purchase through PayPal, I received an email from nomorerack that my order was canceled due to expiration of time online. Okay, I waited the next day and placed another order. I then notice that my money was sent to them for the first order. After spending days trying to get a refund, I am now being told that the first order went through. Then I was told by someone else that I ordered twice. I didn't order twice, I ordered the next day and that order was different. Are they listening to the customer? Do they care to resolve this? No.
Hi Terry P.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I have only ordered once from them. I ordered the 1800 ct Egyptian sheets. I love mine. I"ve had them for 6 months. They are very soft and I love the color. So far, no issues at all. I would recommend thoroughly researching all the fine print of any site you order from! I hope more people have good experiences than bad ones. Mine was excellent
**THIS IS MY PUBLIC SERVICE ANNOUNCEMENT FOR THE YEAR: Nomorerack.com is basically a scam! I swear this is not just a crazy rant by a disgruntled customer (which I was & have every right to be, lol); but a real review that any potential customer of theirs should read. After having purchased several items from jewelry, a "designer" purse, shoes, pashmina wraps, an "Invicta" watch (to name a few); I cannot in good conscience not post something on here, as I've seen more & more people "Like" their page. Each item came in mostly legit packaging, but were manufactured with sub-quality materials or were completely different than what was described. Please read carefully on their website if you choose to buy from them anyway (which I strongly advise against!); most items are non-returnable for any reason, you have only 14 days from the day it was shipped to return items &only with registered RMA # (not the day you receive it); not all items receive a packing slip; there is no guarantee that you will be reimbursed to your card (likely website credit); average time for reimbursement 3 weeks (I had items reimbursed by 10 days and as much as 3 months); customer service is horrendous & minimally available (little English is understood and most communication is by email; and your case is often closed after one inquiry... then you start all over again). Items are only cheap because they are poor quality "knock-offs" being marketed as designer quality, not a genuine brand name product being sold at a discounted price. PLEASE SAVE YOURSELF THE HASSLE (& A HOUSE FULL OF JUNK); DO NOT BUY FROM NOMORERACK.COM! Stick to Groupon, Living Social, or Overstock.com**
Hi Beka D.,
Good day! On the return policy posted on our website, it states that "You may return / exchange eligible products anytime within 14 days of receiving your order.", hence, you have 14 days from the day you received to let us know if you wish to return the item back to us (for full information regarding our Return Policy, you may visit our FAQs page, www.nomorerack.info/faq). We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Havingto harass themTerrible customer service. They consider replying to an email resolving the situation. I ordered some sheets from nomorerack and I had no problem with waiting for them. Weekday I did have a problem with was waiting a month and a half for them. I ended up having to harass them for something I paidfor. Their automated responses are a joke and show how little they care about their customers. I will never order from them again. When you buy cheap you get what you paid for... crap.
Hi Liv B.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
My daughter saw a jacket she liked, so I ordered it for her birthday. When it arrived, I wrapped it. 3 weeks later, she opened it. The jacket is too small. I can not return it for refund or even store credit as they have a 14 day return policy.
So dont purchase anything you may wish to mail or give as a gift. You'll be stuck with it.
Bad form nomorerack. I am willing to simply return for credit, but thats not part of their CustomerCare plan.
Save your $ and effort people
Hi Yvonne B.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I signed up for Nomorerack.com using a referral link my daughter-in-law provided to me because the company said it would provide each of us a $10 credit towards a purchase of $30 or more (I would get the credit just for signing up under her, and she would get her credit after I made my first purchase). When I went to make my first purchase, there was no $10 credit in my account, nor did my daughter-in-law receive a $10 credit after I made my purchase. After contacting their customer service center, I was informed that because my daughter and I both used the same internet access point to create our accounts (my daughter-in-law was referred by my daughter at a family event at my home months before I joined) that we were not eligible for the discount. This information was not listed anywhere on the webpage and thus I had no way of knowing that such would be the case, and nomorerack's customer service was unwilling to do anything to rightfully correct the problem. This is false advertising and is very unprofessional!
Hi Sue J.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Best experience - ordered 6 pack sport bras for $22 and received in 3 days exactly as described! Paid through paypal - no issues - will order again!
Placed an order on 10/12/13 I ordered 2 different items. One item came in 2 days after I placed the order. I was very impressed. I was waiting for the other item to come in and decided to check my order status. It was there but under processing. I sent NOMORERACK an email and all of the sudden a tracking number comes up. 5 days later my merchandise has not moved. So I start to chat with someone from the company. Well my order was canceled on November 1st. I asked by who she said the company that is selling it. I also had her check on my other orders well one order I ordered 2 of the items received one and it takes 3-5 business days for the business to get back to NOMORERACK. I also asked about something else I ordered. (stupid me was very happy with the first order coming so fast I got excited and ordered more) and she said the company canceled my other order, and again it takes 3-5 business days to get my money back. I want to know why I wasn't told/emailed that my order was canceled in the first place. Sometimes something that looks and sounds too good is not good at all. STAY AWAY PEOPLE! STAY AWAY!
Hi Elise P.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Though I've had a couple of bad experiences with the actual items, I think its important to remember that NoMoreRack doesn't MAKE the items, they just sell overstock, like overstock.com for example. Even the times I was not satisfied with my items, customer service was fantastic and even paid return shipping when the item was defective. It's up to you to do outside research on the products you're purchasing there, but their customer service is always great regardless.
I rarely order online and this is a perfect example of why. The charge for the purses I ordered was immediately deleted from my account. I never received two of the three purses. The only purse I received was a lousy value for the $40. It smelled awful, almost like vomit. I understand the purse wasn't leather, but I could have purchased a purse from Marshalls for the same price and it wouldn't smell like this. I complained about not receiving the other two purses, but no response from the shipping company or No More Rack. I will have my credit card company deal with this tomorrow. Do NOT deal with this company. It is a scam and you will get garbage.
Hi B P.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I have ordered several items from nomorerack.com. My last order only cost 39.00 for My Baby Can Read. I had paid over 150.00 when it first came out and had to get it again for my other grandchildren-it came within 1 week. Another order was 2 shirts with Marilyn Monroe on it for 12.00 each. My daughter loves them and they look like high quality shirts costing over 50.00 each. Great bargains and only 2.00 shipping I love it. :)
Truthfully, I was surprised to see that some consider this site a scam. Two years ago I purchased a pressure cooker for my sister at nomorerack. I had researched the one I wanted and it was more than $150 at most retail sites. Another sister told me about nomorerack and I went there to see what it was all about. I found the pressure cooker I was looking for at HALF the cost and purchased it immediately. It arrived in less than a week and was in factory-sealed condition. My sister was thrilled and continues to use the appliance to this day with NO problems. She called me recently to find out where I had purchased it, because a friend of hers wanted the same cooker. We both went online so I could show her the site, and we were shocked at the negative reviews that popped up on a popular search page. Fortunately, we realize that people who like to complain about ANYTHING will do so; people who are happy with a product rarely emote in such a public manner. Anyway, WE are happy and will continue to use nomorerack when the need/desire arises.
I was going to order 2 pairs of boots from this website but after reading the negative reviews, I will order from somewhere else. Thanks for letting me know to stay away from this site.
Hi Molly P.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
OMG! Finally a site where other people know CHEAP POOR QUALITY PRODUCTS! I spent $179 on the horrible crap this site is selling and I am so upset about the whole ordeal I just cried. Everything, EVERYTHING I bought was cheaply made and nothing like what is shown in the picture. Examples: $10 led watches are the worst the plastic is unexplainable the face of it is glued on and the numbers come on like a room alarm clock. The shirts I bought were so thin my husband said he is not wearing it because you would be able to see his nipples. I wear a size 9 and the shoes I bought as a 9 I could not even get my foot in. I would have needed a size 11. I buy a 9 and wear a 9. Purse I bought was not even leather the stitching was off and it was only big enough for a child. The picture shows a woman's purse with a strap for a woman's arm. I called to return all of the horrible mess and I did get $54 back and they told me to keep the items because they could not produce a shipping label. At first they said I would have to pay myself to send them back. I complained and yelled so bad they finally generated shipping labels for the items they could so that I could send the crap back. Then they will put the money in my account. They first told me I would get a credit. I told them I don't think so because I am NEVER buying anything from this rip off shopping site again. The stuff is just so poorly made and the quality is really bad. They should be ashamed of themselves. I was trying to start my Christmas shopping. I would have been to embarrassed. I warn anyone checking out this site. PLEASE do not waste your hard earned money! Cheap prices sometimes means the stuff is just cheap! Buyers Beware!
Hi Brenda M.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I'm so very glad I read the reviews! I have been trying for HOURS with too many back & forth emails to "Customer Service". (If that's even who I dealt with). If it wasn't one thing it was two more, in JUST TRYING TO GET MY ORDER PURCHASED. Upon the last request from them to " create a "new" password" for MY personal information, I decided to look and see what kind of "business rating" they had. And well, reading these reviews, along with my ordeal, is ENOUGH TO AGREE WITH MOST: STAY AWAY! BEWARE! SOMETHING IS NOT RIGHT WITH "Nomorerack". I'll take shopping " from the rack" ANY DAY!
Hi Ginger H.,
Please accept our sincere apologies for any inconvenience we may have caused you. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Please let us know how we can be of service to you and email us your details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered 2 shirts total of about $20. I received one shirt, emailed NMR about the other shirt and they sent me a tracking number and said that they were shipped separately. Ok waited a week emailed again same response and suggested I go to the usps so I did, I spoke to a woman and she said they would call me the next day unfortunately the day after I spoke to her colorado flooded and had other things to worry about. By the time I got back to the post office and asked about Orr they told me the tracking number didn't exist anymore. I emailed NMR yet again and they said they refunded my money still waitin... they have a lot of great things in here that I would love to order but part of the reason I order on line is its easy click click and it's at my door this has been just a head ache for a dam shirt
Hi Brittany M.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I placed an order, received an email that my order had been delivered. Per FedEx it was delivered to a New Jersey address. I live in Washington State. You cannot talk to a live customer service rep to get a resolution. It has been over 24 hrs and all I've had as the canned reply of we're looking into it. Time to contact my bank to cancel this transaction since its obviously fraudulent as well as contact my state attorney general's office. Strongly recommend you not buy anything from this site!
Hi John S.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
About the business
NoMoreRack is a flash sales site that offers discounts of as much as 70-80% on everything from clothing to consumer electronics. Deals typically last 24 hours and low prices are meant to be achieved through the purchase of overstock inventory and discounted products.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Please accept our sincere apologies for any inconvenience we may have caused you. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Please let us know how we can be of service to you and email us your details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.