NoMoreRack Reviews Summary
NoMoreRack has a rating of 1.9 stars from 2,048 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NoMoreRack most frequently mention customer service, credit card and tracking number. NoMoreRack ranks 707th among Discount Shopping sites.
I have actually bought from them a few times. What can I say? I'm a sucker for punishment. First I ordered a watch. It was pretty junky, but at $13, what did I expect. Shipping time was horrendous. The second time I ordered some nail art stuff. Again, pretty crappy. Of course the pictures were these awesome designs and then what I got was variations of the same cheetah print. Shipping was more reasonable, but I never got the shipping notification email, until AFTER I got the delivery notification email. Ooookay. Lesson learned, I'm staying away, BUT I already had placed a 3rd order. Then the same thing happened again. I got a delivery confirmation email followed by a shipment notification email a few minutes later. The house hasn't been empty for 3 days and there's nothing outside or in the mailbox. I check the tracking in the email and it was never even received by FedEx. I contact customer support and they close my ticket because "they're looking into it" and should have a shipping update for me soon. More than 36 hours later and nothing. I just happen to work at the world's #1 DIY retailer and I can find the status of ANY shipment in minutes, even if that's not in my job description. I have emailed customer support again telling them it's unacceptable and I need a tracking number showing it's shipped or a refund IMMEDIATELY... we'll see!
I too just ordered from this site without checking the reviews. This doesn't look good for me. If I ever get my order and the product is good I'll report back. So far only a generic blah blah e-mail.
After reading these reviews, I think I made a mistake to order from them. My paypal account was charged right away but after a week I have not received any type of confirmation or notification regarding my order. I'll wait and see what happens before I order from them again.
After placing an order, my credit card was immediately charged. Several days later I got the order confirmation. Never did an order shipment notice. Emailed them three times-- no response. Called twice and got referred to email. So I am now disputing the charge. They are either fraudulent or they are running this thing out a garage.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I order 2 google tablets. They shipped quickly BUT they shipped to someone in CT. An I'm in OH. So now someone has my kids Xmas present. They better hope I get some answers tomorrow when I call first thing in the am! Very disappointed!
Hi Nichole H.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I bought some dresses from them this summer(4 for $20 or something like that). It took forever for me to get them, one of the straps came unsewn first time I wore it. I contacted them via e-mail and tried to cancel my order a week after I placed it because I had yet to hear anything as to the status. They got back with me right away, I was told that they has already sent my order to their distributor and that I could not cancel but only return it when I received it. I got the them, fixed the strap, gave one to my daughter, and ended up with three cute light weight summer dresses.
I rate them at a zone I order a few things from them it took over three weeks to get my stuff and my boots that I got are so cheap I have only wore them once and the glue around the outside is pulling away from the rubber they look horrible what a waste of $40! Never again will I buy from this place it's a waste of money might as well spend the extra dollars and actually get to wear them more than once
DO NOT BUY FROM THIS SITE! Their customer service is HORRIBLE! It's been over two weeks and I still haven't received any kind of notice that my order is being shipped, now I've been calling and they're saying that I need to give it at least another 7 days before they'll do anything... this will be almost a month after they took my money... by the way, they are really fast at getting your money out of your bank account there's no hold up there! Do yourself a favor and spend a few extra dollars someplace else, this place is terrible!
Hi Bill A.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Don't order from this company... they NEVER answern the phone... you're placed on on for SEVERAL mins 17mins or more very poor service... I still have not rec'd my replace order 3weeks and still waiting :(
Hi Renee M.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Was going to order from this website but GLAD I DIDN'T. I feel bad for the ones that order and have not received their items or has had a very bad turn out :(. I don't know how people could give this site 5 stars. This website needs to be REMOVED.
Hi Not H.,
Please accept our sincere apologies for any inconvenience we may have caused you. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Please let us know how we can be of service to you and email us your details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Would give it no stars if it was an option. I ordered the neatdesk desktop scanner and digital filing system for $269.00 and it came in a amazon package. IT WAS REFURBISHED! This is a gift for someone and it has refurbished stickers all over the box. It never said refurbished when I purchased it and I have yet to receive the other 2 items ordered on this website. Save your energy and spend your money else where.
Hi Angie T.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Stay away! The referral link is a hoax and customer service is horrible.
I was concerned when only one tablet arrived and I had ordered two. I sent one email and had 3 customer service reps email me back within 24 hours to update me. Excellent service for me! Additionally the tablets are perfect for what I want to use them for! Excellent!
I ordered 4 clothing items. I received them all in 1 shipment in less than 2 weeks. The 2 tops, 1 pants, and 1 skirt are beautiful and sizing was perfect! I had no problems whatsoever and would definitely shop there again. Very, very satisfied here :)
I ordered 3 items for my 4 year anniversary about a week ahead of time. I didn't receive a receipt or any type of confirmation but was quickly charged. I emailed CS and the rep (who obviously isn't in the U.S.) told me my items were just being shipped. Great - I planned for things to arrive before time and they show up 4 days later. On top of that one item hasn't yet arrived, one is the wrong size, and the tech item does not have all of its "included items". Really?! You sent me a car charger for the item but no regular charger? I'm half thinking the inventory for the site is just a bunch of stolen items from tourists and the reps are some poor kids from the gutter in China or something. WILL NOT BE SHOPPING WITH AGAIN
Hi Arish R.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Order a lot of different items... they trickled in over 4 weeks. One item that was for my 2 grandchildren for Christmas showed a tracking # and delivery date. So I immediately contact Nomorerack because it was not delivered. Wow after a month of waiting they are going to refund my $$? The reason I ordered November 1st was I was unsure of this company and wanted time just in case before someone's Christmas got ruined. Glad I did... way to long to get some items and not get items you follow tracking on. Back to Amazon I go.
Hi Pam G.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered 2 tablets from Nomorerack.com and 10 days later they have not shipped. I called their CS, which is overseas, not in the US. They said it should have shipped and they would escalate this issue. I called back 2 days later and they said it would take 5-7 more days to hear from the vendor on this issue and I could not cancel my order. They stated there is no one to talk to, they do have a mailing address in NY, but no way to contact anyone in the US. If it does not ship by Friday I will just cancel it with my CC. My order # is *******
Hi Kevin B.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Thank you for posting your Order number. We have gone ahead and sent you an email to the email address we have on file regarding the steps taken to have this matter resolved. Should you have any further concerns or inquiries regarding this concern, please feel free to reply back to that message or send an email to experience@nomorerack.com. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
This website is a scam! I ordered a product, after ordering they would not tell me it was and older version of product. I cancelled the order like their policy said by 9am next morning, they still took my money. Their number no one picks up was on hold for 30 min 3 times just gave up. Email customer service do not answer your questions the just give you generic answers! I can't believe a scam like this is legal! I wish I read the reviews before I ordered!.
Hi Rafal U.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Before ordering from this site or any site, go check out if they have any complaints fro the better business bureau at www.bbb.com this shopping website has had over 1600 complaints in the past 3 year with over 1300 of those complaints with in the past 12 months.
1607 complaints closed with BBB in last 3 years | 1301 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 250
Billing/Collection Issues 62
Delivery Issues 439
Guarantee/Warranty Issues 36
Problems with Product/Service 820
Total Closed Complaints 1607
Be careful and be certain you are shopping on a safe site.
http://www.bbb.org/new-york-city/Business-Reviews/internet-shopping/nomorerack-com-inc-in-new-york-ny-*******/complaints#breakdown
Hi,
At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Please let us know how we can be of service to you and email us your details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Horrible customer service. They NEVER pick up their phone, tell you it will be no longer than 'under 2 min wait' but 20 min later still listening to music. Held for 20 - 30 min three times then gave up and emailed them. Their emails back were generic and never addressed my specific question. I placed an order for multiple items. They trickled in, one piece at a time leaving me confused and nervous about this website. I honestly don't think they have an onshore office and this company is run out of someone's house in china or india. Made me very nervous and still wonder if items I've received are knock offs, like the RayBans. Hard to tell but 3 weeks later I am still waiting on a few items yet to be delivered. I would not trust this company again. Go to the store. Don't get ripped off by 'nomoreracket'.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
About the business
NoMoreRack is a flash sales site that offers discounts of as much as 70-80% on everything from clothing to consumer electronics. Deals typically last 24 hours and low prices are meant to be achieved through the purchase of overstock inventory and discounted products.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kim H.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.