NoMoreRackReviews 2,048

Taken of BBB.org
2476 complaints closed with BBB in last 3 years | 1393 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 337
Billing/Collection Issues 101
Delivery Issues 813
Guarantee/Warranty Issues 53
Problems with Product/Service 1172
Total Closed Complaints 2476
Additional Complaint Information

Consumers are reporting to the BBB about issues with the products they have purchased on the NoMoreRack website. Such issues involve receiving incorrect items, products of inferior quality, or defective products. Consumers state that they are encountering difficulties with companys customer service department. One problem consumers say they continue to have is that assurances made by customer service representatives about delivery dates or refunds for returned merchandise are not being honored by the company.

No More Rack.com responded to the BBB's inquiry regarding a pattern of complaints, but failed to provide a sufficient explanation of how the company intends to correct the issues they have been experiencing regarding the shipment of incorrect, inferior or defective items. The company said that the their customer service representatives are trained to inform customers that refunds or credits are usually available in the industry standard 5 - 7 business days and that shipments are sent out within 10-14 days of the receipt of the order.

Too bad there isn't a negative star! This company sold me an iRola DX752 tablet that will not hold a connection to wifi for more than 5 seconds, the screen has lines running through it to the point that it is not possible to read anything, screen flickers on and off, it turns completely on and off on its own. It was purchased a a Christmas gift and not opened until January 17th with an order date of December 1st. They will not allow me to return the item and the manufacturer's number they provided is always busy. They gave me another number and I sat on hold for over an hour with no live person ever answering the phone. I filled out an online for at Kocaso and no one has responded. I contacted the Better Business Bureau and filed a formal complaint which has yet to be resolved. Do not waste you time with this company or it's products.

This was my first purchase with "no more rack". I ordered 2 sheet sets. I'm impressed with the quality, so soft and has 4 pillow cases instead of two.
I placed my order on 3/17/14 & received my order on 3/27/14. That's 11 days!
Each set was in its own zipper bag, each was then placed into a plastic sealed envelope, then into a shipping box. Quick shipping, very well packaged, good quality, as well as an awesome price. Kudos. Thumbs up!

My first ordering experience with this site has been really horrible! The item shipped to me was of inferior quality and when I tried to return it, they sent the return shipping labels to a bogus email address which I could not access. They told me there was nothing they could do and could not reissue the labels. They wanted me to mail the item back at my expense and then be reimbursed with a credit to their site. When I didn't want to do that, they advised me to allow a couple of weeks for them to look into the matter. They never contacted me again but when I emailed them after waiting for their response, they said that my 21 day timeframe for returning the merchandise had expired. I've emailed them over 15 times now and have asked for an appeal without any resolution. I will never order from this site again and will not recommend it to anyone else.

I had a very good experience with this site. I ordered the 1800 brushed cotton sheets. I received an email message the next day stating that they were shipping. They arrived in a week, in a plastic shipping envelope, and were in good shape. At first they seemed a bit rough, but I am quite picky about sheets, and currently have very expensive sheets on my bed. After washing them in Tide detergent, they were a LOT softer! I also had no problem with the web site. I am very happy with my purchase, and am heading to the site to order another set of sheets.

I have not ordered from this site, was tempted to but after reading the reviews I am definitely not going to order. It also concerns me the amount of times that a rep from this company chimed in and stated that they would help the person complaining in the review. Seems to me that if this many people complain something would have been done a long time ago. Very disappointed, I always look forward to finding a new site that has great deals.

If I could give zero stars I would. This company does not stand by its promotions and could care less about its customers. They sent me a free shipping offer and when I didn't get the free shipping, they gave me the run around for months. Then, they said that I didn't reach out to them till months later, which was a lie. I reached out to them 5 minutes after I submitted my order but the lack of organization and communication is horrible. Then, when they asked for something I provided it and they did not stand by their word. Their solution to helping customers is to not respond and ignore them. I would recommend that you NEVER do business with this company because if you come across a problem you might as well forget about it.

I started using the site around January or so. I have made a few purchases, in addition, had to return 1 item (defective wireless charger for my S-Note3)... I must say, my return was hassle free, got my refund extremely quickly after request... now for all my other purchases, a few took a bit, but all came as promised, advertised and described. I am a happy customer. I am sorry for all the other peeps who's had bad experience, but for my personal use and experience, I've had a positive one.

I shop also on Amazon and other sites and their prices are lower 90% of the time, the few times they were higher by only $1-4...

I have ordered from this site twice. The first order was for jewelry. When it arrived I was not very happy with the product but I did not pay much and figured you get what you pay for. I ended up giving the fake looking jewelry to my young daughter as costume wear. My second order however was beyond awful. I ordered rainbow looms they advertised as 2500 pieces with tools. I also ordered what they described as "Hotel Quality" comforter. First the rainbow looms. These were the exact same packages I have found in my local dollar store. It came in one mailing packages but in four separate individual loom packages. There was no branding at all, only four clear small bags with one small tool. These were not rainbow loom bands. They are the cheap dollar store ones. Another thing was the fact when they took the branding material off the bags, I'm assuming so I wouldn't know what the actual brand was, they ripped open the bags leaving most the bands loose in the mailing packaging. This was supposed to be a gift and I payed $11 + $2 shipping four 4 dollar store packs of fake rainbow looms. I am starting to get the idea of how this company works. The resell returned items and cheap items and up mark them at a profit. As for the so called "Hotel Quality" comforter, the item came dirty with black marks. This was a white comforter. It cam in a shipping bag that could not be reused. I paid $38 supposed to be originally near $200. When i called to complain they stated I could pay to ship it back to them. When I complained about that they provided me a shipping label but expected me to pay for the shipping material to send it back. I eventually had to get my refund through the credit card company because they failed to work with me. Both of these items were supposed to be gifts. My lesson was not to try to buy on the cheap and just buy at price or on sale for items you know are real. I would much rather not have the stress of dealing with sub par companies and their horrible customer service. Buy from here if you like cheap stuff and bad service.

I have placed six different orders with Nomorerack and completely satisfied with each of them. I read the descriptions prior to ordering and when each shipment arrived, they were exactly what I ordered. Yes the site freezes up and the shipping can be slow but for $2.00 per shipping, I don't mind waiting a week or two. I am telling all my friends and family about this site. I will continue to look for bargains with this company. All my Christmas shopping will be done with them.

I first shopped on this website in December 2013. I ordered a tablet for my boyfriend and it came within a week... brand new and in its original packaging. It works great. I was pleased with this order so i went on there in January and ordered a watch for him. The watch came within a week or less and i was very happy about this but when i opened the package it was a completely different watch from a different brand... i was so mad but i showed it to him and he loved it so i kept it. I decided to go on there and shop again last week. This time i bought 5 items, a chain, a jewelry set, a purse, a dell desktop and two earrings. Instead of receiving everything all at once, i got only three so far and i am happy with the chain but the purse is different from what was described and it came in a different color from the one i ordered. The desktop is old and the CPU is damaged, it wont turn on and when i finally turned it on it has an account named Tiffany with a password on it. I am very mad i emailed them and i haven't received a reply, so am waiting... they send good stuff sometimes and other times they send what they want or lie about the product. I love that they have free shipping during certain times everyday.

This is a horrible company to deal with. I placed an order in mid-November that arrived shortly thereafter. Unfortunately I needed to return the item. I followed their return instructions to the T. It then took me OVER 3 months and no less than 6 contacts by me to get the credit posted to my account. The company continuously responded to my requests with "we will look into it" emails and then went silent until I reached out again. Only a final threat to dispute the original charge caused action. DON'T ORDER FROM THEM.