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NewChicReviews 4,548

2.7
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NewChic Reviews Summary

NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.

service
617
value
2,098
shipping
2,106
returns
123
quality
2,139
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68,076 reviews
Spain
1 review
0 helpful votes
Follow Zarya V.
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The sizing was way off
February 17, 2025

I ordered a couple of dresses from newchic but the sizing was way off. I ordered a medium and it felt more like a small. The return process was a bit of a hassle but the customer service was friendly when i reached out. I'll be more cautious with sizing next time.

Date of experience: January 14, 2025
Spain
1 review
0 helpful votes
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Huge disappointment
February 17, 2025

I ordered a jacket from newchic and it was a huge disappointment. The fit was off and the material felt cheap. I followed the size chart but it didn't match up. Customer service was slow to respond and i had to jump through hoops to return it. Definitely wont be shopping here again.

Date of experience: January 28, 2025
North Carolina
2 reviews
2 helpful votes
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I had terrible experience with newchic. The clothes i bought were nothing like the pictures online and felt cheap. The fabric was thin and the stitching looked poorly done, When I requested a return it took forever to get a response. Really disappointed with this purchase and will avoid this site moving forward.

Date of experience: January 21, 2025
Sweden
1 review
0 helpful votes
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Defective!
February 17, 2025

I ordered a bag and I received a defective bag and they expected me to pay return shipping! Their support just sent automated responses. I lost money and patience. Avoid at all costs! Never trust this site again! Total waste of money! I won't waste my money here again! Read some review first!

Date of experience: January 20, 2025
Czechia
3 reviews
0 helpful votes
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I ordered a hoodie that looked awesome on their site but it turned out to be nothing like the pictures. The fabric was cheap and the size did not fit me at all. Customer support wasn't helpful so i ended up keeping it. It feels like gambling when shopping here

Date of experience: November 14, 2024
Greece
2 reviews
0 helpful votes
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I was looking for some trendy affordable men's clothing so i thought i'd give newchic a shot. Unfortunately the items i received didn't live up to the hype. The material felt cheap on the t shirts and one of the jackets had loose stitching right out of the package. I've bought clothes online before and this wasnt the quality I was expecting especially given the price

Date of experience: October 23, 2024
Georgia
2 reviews
2 helpful votes
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My experience with newchic was frustrating from start to finish. The shirts I ordered was two sizes smaller than the size chart suggested and the material felt cheap and flimsy. To make matters worse, the process was a nightmare. I had to pay for return shipping and I am still waiting for my refund. I wouldn't recommend this store to anyone.

Date of experience: November 4, 2024
Brazil
1 review
1 helpful vote
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I ordered a jacket from newchic and while it looked amazing online, i was a bit disappointed when it arrived. The fabric felt flimsy and the fit was off. The customer service team was helful but I still had to return the item. They processed my refund quickly but I wasn't thrilled with the experience

Date of experience: November 10, 2024
California
1 review
3 helpful votes
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Be cautious
December 23, 2024

I ordered a pair of shoes from newchic and it was a nightmare! The shoes were not as decsribed and the sizing was completely off. Their customer service was unresponsive and I had to go through a lengthy process to get a refund. I would advice others to be cautious when considering this retailer

Date of experience: October 27, 2024
Czechia
1 review
1 helpful vote
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I ordered a pair of shoes from newchic and they arrived in a reasonable time frame but the quality was just okay. They look good but i am not sure how long they will last. The sizing was a bit off and they were slightly tight. I tried to contact the customer service but unfortunately they were unresponsive

Date of experience: October 15, 2024
Georgia
4 reviews
3 helpful votes
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Newchic's clothes look amazing online but if you need things fast, this isn't for you. My order took way longer – almost a month – and the quality was hit or miss. One shirt was fine but another one had loose threads and felt cheap. If you're okay with waiting and taking a bit of gamble on quality, its worth checking out

Date of experience: September 29, 2024
Austria
1 review
0 helpful votes
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Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!

Date of experience: March 22, 2024
Canada
2 reviews
3 helpful votes
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A 1 star rating is too much for these guys. They are scammers. I bout a jacket that was too small and wanted to return for a refund. They told me they will provide a 5% refund, I told them I want to return for a full refund. They stopped replying to me and did not send my refund. People please do not order from this site, the clothes are poorly made and they will steal your money.

Date of experience: August 19, 2023
Netherlands
2 reviews
2 helpful votes
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Dont buy from NewChic
May 8, 2023

The shirts I received at home are much larger than what their website describes... I tried to contact their Customer Service several times and no answer, so I cannot exchange the shirts for a smaller number... My advice, NEVER buy from NewChic, cause if u want to change anything, they will ghost you!

Date of experience: May 8, 2023
North Carolina
3 reviews
1 helpful vote
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Bad Shoes and service
March 15, 2023

Purchased a pair of faux leather (not sure it was advertised as such). When I received them, I noticed that the finish was peeling. I sent a clear photo and asked for replacement shoes or a full refund. I was told "as it did not affect the operation of the product they would not do that. They then made the grand offer of 30% of cost or $6+ dollars and I could keep the shoes. I laughingly accepted as I determined that this was less than a reputable company. They then made the incredible offer of 50% or $11+ dollars. Both offers did not include refunds for taxes or shipping. I will now wear my damaged shoes everywhere and get an opinion of my new shoes. I WILL CERTAINLY tell them I purchased them from NewChic.

Date of experience: March 15, 2023
Denmark
1 review
6 helpful votes
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HI
October 7, 2023

The prices are quite normal and the delivery is fast. I liked everything for my first purchase. Maybe I will order again.

Date of experience: February 22, 2023
Italy
1 review
0 helpful votes
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Hello
October 7, 2023

I had a great selection of clothes, there is something to look at, the prices are also all right. I can choose something for every day.

Date of experience: February 22, 2023
GB
1 review
0 helpful votes
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False Advertising
December 18, 2022

The clothes do not look like they do on the website.

Date of experience: December 18, 2022
India
1 review
0 helpful votes
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Excellent
October 7, 2023

Excellent so far, easy to use. However, I wish to find out if my last purchase has been fully dispatched. I ordered four trousers, only two sent, and one of the trousers was a wrong colour. Am trying to obtain the invoice to be certain.

Date of experience: December 11, 2022
Texas
1 review
1 helpful vote
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New Chic (Bull Chit)
December 9, 2022

Garbage company. Never buy from! Shirts are never the right size! You can not get in touch with customer service. I manage to once and that required me to take a bunch of the photos of the shirt. I never heard back from the them. Finally just sent the shirts back and they never refunded them. Complete rip off.

Date of experience: December 9, 2022

From the business

Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping


newchic.com
London, LONDON, China
+181