MyTAXPrepOffice

TaxPrep representative Ray called regarding a support ticket. Ray resolved not only the subject ticket but also two other support tickets I had outstanding. Ray also provided instructions on how to customize my organizer to better serve my clients. Ray was extremely competent and professional. Spent considerable time to help me understand parts of the program that I have not become familiar with. Really appreciate the quality of service I received today. Great job!

Kasandra who help me this morning was patient and kind. Help me with my situation right away. Also answer a few questions and show me how to navigate and look for I was asking for. Thank you so much Kassandra. Only observation; would like to see a Portal app for taxpayers where they can review the final document and sing at ones. Not to have a separate pad for signatures.

First of all MTPO is an awesome software. Rafael was outstanding, respectful, very patient and provided excellent customer support. He listened to my concerns and then navigated through the software with ease and was able to assist me in finding solutions to my questions about creating a amended return and using the invoice product. He should be an valuable asset to your MTOP customer support team.

I just started using MyTaxPrepOffice but so far I have received such helpful and very friendly service when I was first given a demo then again with training when I signed up. Thank you Apryl!
It's easy to get through the software. I was able to get through much of it on my own before my training and then Apryl helped me with the rest.

I used the chat option and had my problem solved in a vey short time. The support person was great. Thank you.

I've been trying to solve the problem of this software being so slow on my computer for over 8 months. Had computer geeks in my office, had everything checked from RAM, graphics card, software, Chrome issues...and many more. He patiently worked with me to narrow down the problems. There were quite a few from AVG Antivirus/driver updated to graphic updates and so much more. Now not only is my tax software working up-to-par but the computer as well. Now I am more than happy to renew this tax software this year (again) whereas before I didn't want to touch it even if it was free.

I have used a few products and many were too complex. MyTaxPrep provides backgroud on each line item to ensure proper recording. The final check also catches mismatches in the lines that relate. Invoices for clients are not great and they close when filed, so payment cannot be recorded. Also doesn't do electronic connections well so my clients decide not to use it.

Mi experiencia con My Tax Prep Office ha sido increible, el entrenamiento post venta es muy completo, en particular Darelys Urribarri es una persona que tiene conocimientos amplios, muy amable y siempre atenta en ayudarte en todo, ademas de asesorarte en el sistema te explica muchas otras cosas.

De verdad super complacida y con mucho gusto lo recomendaria.

Today I was guided with the set up of the new software. Ms. Keesha was patient, took the time to answer all of my questions, connect all of the dots to make the transition smoothly, between software, connecting my banking and my clients. I will be referring her and the software, very self explanatory, takes step by step through the tree of processing taxes. Freedom to explore by either name or number of any forms I would like to populate. Feel secure with the exchange of sensitive documents and keeping my clients data safe.

This Tax Prep software does everything that you need, it does lag a little during high internet use times, but that is likely an issue with the internet service provider not MyTaxPrepOffice. Reasonable pricing, just make sure to renew early within the discount window.

Thibault was kind enough to assist with setting up our MyTax Prep Office software and getting things moving in the right direction. It's always a bit confusing at the beginning of tax season so the patients of Thibault was greatly appreciated and his knowledge of how to maneuver around the forms and setup was great. The software is pretty straightforward but needs a little practice using if you are coming from a different tax software platform. Will be happy if we have Thibault assist us again in the future if needed!

I am writing this review mostly to vent on my experiences. Good points: great concept, but theory doesnt match practice; Conversion for me was painless. Bad Points: Without exaggerating I estimate i have lost 20% of my clients during the time I have been with MyTaxPrepOffice. Problems have ranged from poor customer service (In 2017 and 2018 it was timely, but 2019 is ridiculous in terms of response. The online option is a joke waits of 20 plus minutes is not uncommon. The phone is similarly terrible) to inability to process various aspects of a tax return (Import of stock transactions didnt work in 2018, waited weeks for help with return of client who i lost for 2019. NO ONE COULD RESOLVE ISSUE IN OFFICE. Similar problem in 2019 with my first return when i tried to take Section 179 election for ONE ASSET, To this date the issue has not resolved. Despite 5 calls to customer service (?), research (?) and sales.). No one in customer service will follow up after talking with you, even when they promise to call back. Its a disaster for me since i left my old vendor in 2016. Oh forgot, 2019 state software not ready after 2 months. Unless they make major changes to its programming/quality, customer service, staffing(?) and raise price cos revenue collected is not funding an effective, viable operation. #prayforme

Mr. Enrique Read, as a Tech Support is an asset for the company, because he explain very well the correction to made in the tax software. Thanks to him I discovered a serious glitch in a few forms not needed in the federal module nor in the CA module. Thanks Mr. Read for your tolerance and kindness.

Omar Molina

As a tax prep professional I would rather spend my time thinking about ways to save my clients money than trying to figure out what my tax software. This year I switched to MyTaxprepOffice reluctantly because I had not heard of them but I am SO glad I took the plunge and switched. Whenever I did not understand the software I could call or chat and get an immediate response. My previous tax software did not have the chat option and it took them a long time to get back to me plus they charged $20 for each efile submission ( both state and federal). I love how I can write individual letters to each of my clients and email them drafts of their taxes because most of my clients are in another state than I live. Thank you MyTAXprepoffice for thinking of ways to make my job easier so I can make my clients happier.

Customer services is one of the greatest assets of Mytaxprepoffice. Customer care is A+

Very pleased with the functionality, features, and ease of use of MyTAXPrepOffice. The support staff is friendly and really helpful. I enjoy using this tax software. It's extremely helpful to have clients review and sign their returns remotely. I highly and enthusiastically recommend MyTAXPrepOffice.

I needed help getting set up and called and did not have to wait and was helped thoroughly. All my questions were answered and I was comfortable with my agent. She was very professional and helpful.

I am really happy with everyone I speak to. They are eager to help. They have a smile over the phone and a positive attitude. It's always a pleasure and makes my day when I speak to them. This is my first year with My Tax Prep Office. I am very satisfied and plan to continue using this product in the future.

The program lets you choose between "interview" or "form-based" preparation.

Either option works fine and the product is accurate. Their help function is very helpful for the odd situation where you want information or to check your understanding of the tax law.

Thanks so much for your excellent customer service. She was very kind and helpful. Beautiful personality!

Thibault, Thanks for your service. I have many years with My TaxprepOffice and the program same as your Technical support is very very excellent.

Nice job, short, clear, concise answers. Jessica was very helpful, and offered to help even more if necessary

Technical support and customer services reps have an abundance of patience. I would definitely recommend.