MyTAXPrepOffice

I started using this software this year. Every 2 years I normally change software because is is hard to find one that is price efficient and has great features. This software incorporates all the features I love into one company, it's super easy to apply for banking products directly through them so no separate applications and the price is very reasonable. As a Bonus, you can get someone from the support team on line in less than two minutes and they are knowledgeable about their product. I won't be looking for a new software anytime soon.

I had our second training session with T. Evans. She was very professional and knowledgeable to the software and how to navigate me through all the features. The software itself has a lot of features which will help streamline my workload and lesson it all together. Would highly recommend giving this software a fair shot.

Cons - As an accountant not being able to make payroll through this app is not the most ideal situation but heres to hoping that they will add payroll support later on down the line. HOWEVER, they do support filings of payroll returns such as 941,940, etc...

The software miss calculate on a very simple State return. And when you try to correct it manually by overriding their error, you end up with error and reject messages by the software. There are lots of features that are nice and the fact I can work on my clients return from anywhere is a plus. I am at the point where I use other two or three online software to check my work before e-filing anything. A software should be dependable and suppose to help speed up the productivity.
Why not post a list of common rejects/errors with their solutions, and we do not have to wait three, four days for support to respond. I haven't tired other states yet, but mytaxprepoffice has lots of problem with CA State.
I hope they take these concerns serious and come up with fixes, otherwise I have to look for another software next year. We will see how it goes.

I have been using mytaxprep for a while as I do volunteer tax services as well. I referred other small tax owners to mytaxprep and was thanked a lot for letting them know about this software. I had some issues in the first couple years with calculations and some forms not auto populating. Yet it has improved year by year. With any software I think it's important to check your work. Response time via chat is decent during the tax season with knowledgeable agents. Thank you!

I've been with them about 5 years after leaving drake. I love being able to do returns from anywhere and being able to provide my agents flexibility. Also the staff is very friendly and they they to help as much as possible. In fact I had a renewal issue and Temeka one of their agents not only fixed the problem but saved me $500. My Tax Prep Office definitely has my business.

I'm a tax preparer with about 100 Clients and I've been using MyTAXPrepOffice for the past 5 years. It's easy to use and the support is great. They also have tutoring videos you can look at if somehow you get stuck while preparing a return. Price is a great value compared to other tax software. I recommend this product wholeheartedly

So I called to renew my subscription and was fortunate get this wonderful young lady to help me within 5 minutes I had downloaded the forms from IRS.gov and sent them to Araseli and now I can go into the program and get set up for 2019. They answered quickly she is very knowledgeable speaks exceptionally clearly and is super competent. Count me in! I know they have had a few problems all software experiences similar. I am confident they will work out the issues A S A P. If the tech support is as good as Araseli I know it will get done.

From my original sales call to my 1-to1 training, the representatives were very friendly and answered all questions and concerns in a professional manner. I am excited to make this change!

Thank you!

I have found horrible customer service with this platform. At one time I waited 2 weeks to get an answer for a support question. When doing to chat you could be chatting for a half an hour before they finally get back to you... they are "trying" to service too many people at once. For the last two years I have had to correct them when doing mass and CT states together as they were doing them incorrectly. No thanks, No discount... no nothing. They need to train customers better on their software. They give you a very small virtual class that is pretty much useless. I have used them for 5 years or so, I was ok with rechecking my stuff to make sure they did it right for the price but in one year they went up $100. I hope for you they give more support and have all of their forms properly updated. Many Blessings and Much Love to you

If you are doing 300 returns or less then this software is worth the challenges. I have been using this software since 2015 and yes there were issues but those issue forced me to be a better tax preparer. I do returns alone and need to keep my overhead as low as possible and this software has allowed me to achieve this and provide excellent pricing to my clients. For these reasons I give this software 5 stars, low purchase price and it gets the job done. The rest depends on me!

I have been using this software for my business and personal tax return clients for the last few years. It is much more affordable than the other programs. They provide all the services I need and more. I love that you can lock in your price year to year so you don't have to worry about a large increase like the other programs I have tried. You have the option of doing the returns through the interview process or forms mode which is helpful especially with new client returns.

I am a new customer of MyTax Prep Office and looking forward to using a reliable, stream-based software company for my next fiscal season. Carlos Martinez was not only knowledgeable but a professional in his field. During my training he took the time to answer my questions and thoroughly explain the program set up and functions. I am pleased with the results and their exceptional customer service.

David went above and beyond to help me. He solved a problem that was on going for 2 weeks that tier 2 still has not responded too. David answered all my questions, with the most respect, I had questions on bank products, to marking paid a return, changing business name and adding EIN number. David even showed me additional information (sample returns) to use to help me understand the program better and I didn't even ask. (I am a new user) He is a superior asset to your company. Super, A++++, 100%, Great Job, Fantastic, WOW Awesome knowledge! Hope you get the picture of this amazing person. Thank you, Julie PS Love the program too!

This is my first year using the software, although I had a bumpy start customer support has been available to me on a few occasions. Customer service has been knowledgeable and really good to work with. I would recommend MyTaxPrepOffice.
Pete M was especially helpful today. Everyone I've interacted with has been very pleasant.

I have been with MyTaxPrepOffice for about 3 years and have to say this has been great and smooth 3 years with the software as well as support provided. It has fantastic navigation tools and easy to use data entry options. The price is very affordable. For the tech support its just one click away to chat with the support team and within second they take your question or concern very quickly. They have also been upgrading or enhancing the software to more easier and user friendly. The only thing that I hope they will add in the near future is form FAE--170 for my corporation clients.

If you're brand new, starting out, and looking for software to use, MyTaxPrepOffice is a great point to start with. Their customer service knows what they're doing and will help you with tips that they have to make the software customized to your advantage.