I ordered the 1999 tax software and was charged shipping fee for delivery by UPS. However, what i received was a link to download the software. To make matters worse the link the company sent via email was for 2009 which is of NO use to me. I have called the number provided but no one answers only opportunity to leave a voice mail.
The product has a reasonable price but, when you view the ad it gives the appearance you are purchasing an actual CD. I paid for expedited shipping but did not receive the CD. When I checked my emails I noticed it was a downloadable version only. If you want the actual CD make sure you are getting it. I definitely would not have paid for expedited shipping if I knew it was a downloadable version.
I've been buying digital downloads from this guy for 9 years. No problems. He answers the phone each year and verifies that the download version is still available. I just now bought the 2012 version. He had me call him back this time and made sure that the link got to me and was working.
Tax Software Store, Austin, Tx deceptively shows TurboTax Home & Business program on their website, deceptively prints out a picture of the same product on the invoice, then shipped an entirely different product that states on the label, Personal Federal Return only. He also sent 2 programs that were in plain white envelopes unsealed and without the box but states on the order, "New, Unused". Owner refused to refund even though the website states it does refund money until reported to PayPal, then he sent an email to mail it back and he will refund, then states he will not refund on a used product. His email states do not mail back (sic) will not refund any money. Very Deceptive Business, DO NOT BUY from them. Despite sending him a picture of the disc showing it is Personal Federal only, he changes his story over and over. Last story, "Manufacture put Wong Wable on Disc" A real Crook!
"Oh what a tangled web we weave, When first we practice to deceive"
Sir Walter Scott
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