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I just signed up BEFORE reading reviews and found many negative ones. Is this company based in the USA and reliable? What will they do with my cc?
asked by Sharon B. on 11/10/18
3 Answers
Hi Sharon,

We are excited you decided to join us for the upcoming tax season and want to welcome you to the MyTAXPrepOffice family! We have thousands of satisfied customers and an expert customer support team with the shortest hold times in the industry. We offer 24/7 live chat during tax season, so you can get the support you need with just a click, any time of the day or night. We are a member in good standing with the Better Business Bureau and have many more positive reviews than negative. I know your experience with MyTAXPrepOffice will exceed your expectations.

We have been in business since 2014 and are the fastest growing software company in the nation. We are 100% American owned with our servers in California and our Sales and Support is based in Georgia. We do not keep credit card numbers in our system and all transactions are done through Paypal using their world class security.

If you have any more questions, please feel free to reach out to us at 307.414.1211. We are here to help and look forward to partnering with you for a successful tax season.

Sincerely,

The MyTAXPrepOffice Team
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I can only attest to what they say about being a US company. They say they are. This is my 2nd year with them - never had an issue with CCs. I wouldn't come back if I didn't like them.

Remember, people who are satisfied tend to review a lot less than those who are angry. I only posted a review because I asked for a feature last year, and this year they delivered on that feature. Impressive for a newer company.
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I have had nothing but a good experience thus far. They are US based...Georgia I believe.
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