MyTAXPrepOffice has a rating of 4.7 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyTAXPrepOffice most frequently mention customer service, tech support and new software. MyTAXPrepOffice ranks 1st among Tax Software sites.
A VERY FRIENDLY AND PRACTICAL SOFTWARE, 100% RECOMMENDED, A VERY EFFICIENT AND COMMITTED STAFF WHEN IT COMES TO EXPLAINING.
Is great to talk and share the screen with support to understand the solution to the problems
We had been trained by someone who was fluent in both spanish and english. He was very patient with our questions and was very clear in explaining what it was we needed. Unfortunately we werent able to get his name, and im unsure if i should type his extention here, but overall it was a pleasant experience
-JT&E INCOME TAX
MARISOL BELTRE
I've had previous experience with other tax softwares but this one by far is the best I've used. I had my training done by Lissette and she was amazing and taught me alot! I'm prepared for the upcoming season and beyond.
En el día de hoy realice mi entrenamiento con el instructor Siquard es una excelente persona, me ayudo a aclarar todas mis dudas le doy un 10, fue una excelente experiencia, su programa tiene todos los requisitas para poder navegar sin dificultad y mantenernos actualizados
My experience with MyTAXPrepOffice has been very satisfying. The customer service is great. The price is reasonable. They are open to suggestions to enhance the software. They have engineers that are making these changes. I have been using this software since COVID in 2020. I am very pleased and satisfied user.
Vielka Castro fue mi representate en el dia de hoy y me quede satisfecha con toda la informacion proporcionada, me enseno cada detalle del software y a como navegar por el para tener mas confianza y familiarizarme con el mismo. Le agradezco su dedicacion y apoyo
I enjoy that the software is user friendly and the staff is always nice and available to answer questions and review any issues with the software.
Great software easy to use! Ii have been using for 5+ years!
I have prepared taxes for more than 12 years now.
Have been with Mytaxprep for the last 6, it has been a smooth ride, the software is getting better, customer service is good and professional
Excellent service support when calling every time. Representatives are alway attentive to so;ve customers issues
I been Accountant for over 40 years, I use TurboTax,I use to do them by hand and now I found a great program and not that expensive. I been using it for over 5 Yrs.
Buy it you will like it.
Jose
Todas las dudas que tenia me fueron aclaradas, realmente muy satisfecho con la experiencia de hoy.
Customer service is wonderful! Technical help is fantastic!
La atencion es increible, todos amables y muy rapidas respuestas, el sistema es muy facil y dinamico.
I HAVE THIS AS MY SECOND TAX PREPARER PROGRAM (TAX WISE FIRST)
I LOVE THIS BECAUSE IT IS WEB BASED. I RUN PROJECTIONS AND PRACTCE PROBLEMS FOR COMMING YEAR. ALWAYS ACCURATE AND DEBENDABLE.
LONG TIME USER. PRICE IS FAIR.
Very good and knowledgeable, he very good with the software..
This will be my first tax season using MyTaxPrepOffice. I have been blown away by the accessibility, friendliness, and knowledge of their customer support team. It was a hard decision to leave ProSeries after 11 years, but I am already loving the features of MyTax PrepOffice.
Answer: Hello Joy, If you purchased the 2 for 1, you may already have 2019. Please contact our team at 307.414.1211 to verify, and we will activate your license. Sincerely, The MyTAXPrepOffice Team
Answer: IF YOU WANT TO TRANSMIT YOUR RETURNS ELECTRONICALLY, YOU MUST HAVE AN EFIN.
Answer: They have instruction tutorials that I participated in several years ago. I too had a learning curve initially but I now seem to feel competent plus they have a good Chat line support that I use for technical and some tax prep advice. As I recall it was easy to set up online for me I would try to reload it. Richard
Answer: Hello Tyson, We apologize for the sales rep missing the scheduled demo. Please call us at 307.414.1211, so that we can re-schedule that demo appointment for you. Customer satisfaction is always the number one priority for us. We hope you will join our thousands of happy customers that enjoy our low prices, expert support, and powerful features. Once again, we apologize for the inconvenience. Sincerely, The MyTAXPrepOffice Team
Answer: Hello Herbert, We offer a demo version of the software on our website that allows access to the year 2018 (https://mytaxprepoffice.com/democenter). If you have questions about specific forms, please contact our support team at 307.414.1211. Thank you. Sincerely, The MyTAXPrepOffice Team
Answer: Hello, The Lifetime Price Guarantee means that your subscription renewal price will not go up as long as you renew by April 15th for the following tax year. It is not a lifetime subscription. We do offer multi-year subscriptions where renewal is not necessary for up to 5 years. If you have questions about your renewal and Lifetime Price Guarantee, please contact our Customer Relations Department at 307.414.1211 and press #3. They will be happy to answer any questions you may have. Thank you for being a loyal MyTAXPrepOffice customer and we look forward to speaking with you.
Answer: You really should not read negative reviews because most negative reviews are from disgruntled consumers based on their own faults.
Answer: No only if file with mytaxprepoffice the year before or any year before
Answer: I would go with TaxAct over 100 times than to even get close to mytaxprep office. This company's tactics should be reported