Lulus

Customer service/loyalty mean nothing to this company. I truly love the designs and overall quality but goshhh returns are a nightmare. I purchased shoes, received them, tried them on... super cute and of course kept them, read threw away a box because hey I really didnt need it.
Once it was time to wear my pretty shoes I realize they are defective, left and right simply dont match what a disappointment. Unfortunately I had to return them but guess what. They refused to accept and after about 10 emails back and forth they still want to send me back these shoes for me to keep claiming they are not resellable... well maybe you shouldnt resell defective shoes, just a food for thought

Ordered 3 dresses that looked really cute online. It took several months and several emails to get them. Quality was very poor. Not worth the money I paid. I kept them because I probably would never get my money back. I wanted them for an occasion but because of the poor quality I can only use them to wear around the house. Will NEVER order from them again! Now I carefully read reviews before buying items

Sometimes my orders come really fast, sometimes my order gets shipped from Pennsylvania to California BACK to NORTH CAROLINA and then back to California... I realize that might be a ups problem but when I order a dress for a wedding two weeks ahead of time and it says it will be here in four days and it ends up takes a four WEEKS... it's kind of a bad reflection on Lulus

Not well made. The shoe looks great on the website but was a very awkward fit. Sadly, these were immediately returned.

Please I just ordered from them and I really hope that it doesn't not arrive past the end of may my prom is June 2nd i really need this to be on time. And I hope the size is right I ordered x small and it was the only one left so please I really hope I don't get some last minute email telling me there aren't any left in stock. I spent 130 $ and I really hope I get what i ordered on time and right

Their quality has gone down unfortunately. I have shopped on LuLus site for several years, but their material quality has gone down, and prices have gone up! Wrap dresses are always odd fitting, and only look good in the photos because they pin then in the photoshoot. I am going to take a break from an future orders till they get their stuff back in line!

I love lulus because of their cute clothes. Some of their stuff is a bit overpriced, but i always see myself coming back.

I've ordered from them multiple times over the past few years (about 5x or so a year, if not more). Whenever i've had an issue, their customer service reps have generally (aside from one that i've encountered) been patient and understanding - which i know is a tough job.

However, i CANNOT forgive their poor quality. I bought the "Airis Nude Suede Lace-Up Heels" last summer for a formal event. When i got them in the mail, i was in love! They were perfect - except when i actually wore them to the event and hours into it, the left strap ripped off. I was confused as to why - since i had only had it on for 2 hours max with no vigorous activity - and had to make due with tying the broken strap around my ankles the entire night.

Today, i had another order #******* arrive. I purchased a $44 skirt, and it came with A HOLE. I went on the live chat and they very nicely gave me 40% off... but I would've been happier if I had received a skirt without a hole.

Long story short, you take a chance when you purchase their clothes - which aren't cheap either. So proceed with hesitation..

Be aware that they do not cover return shipping costs if the order is outside the USA. You may also have to pay for customs and duties not to mention exchange rates. On a $118 order I had to pay $40 in customs and duties and $21 to return the order for 2 clothing items. Shop at Amazon.

I used to love Lulus but from my recent purchase experience its very inconvenient for their return service. They charged for the shipping for return packages. Also, it really upsets me that they assumed a missing item in the return package was by my mistake. The customer service isnt helpful at all.

I followed the instructions from their website on the return. I mailed the item within the 10 day time frame and it's 10 days later from the time I shipped the item and still have not heard an update on if they received it and when my refund is coming. I cannot get someone to answer on the customer service line after multiple calls ( three of which I was disconnected from after holding for over twenty minutes.) Live chat does not work either. Very disappointing bc I have bought items in the past and liked them. If you need to return anything expect weeks before getting your refund.

Update: customer service contacted me after writing the review and were very professional. They processed my refund and explained that they were behind on the returns. They refund still took another 4 days to be received in my account. (I still think it was longer than I'd want to receive a refund so hopefully this changes for the company). They apologized and gave me a 15 dollar credit.

The clothes from this website are very cute, and they seem reasonably priced, and likely are- for Americans only. I ordered two dresses, one shirt, and one necklace from lulus, totalling $164 USD.

I knew this would be more in CAD, but what I was not expecting was the additional $56 CAD I paid in customs. I was charged $218 CAD (conversion rate of 1.33) plus $56 CAD in custom fees, for a total of $274 CAD. That is almost double what my order appeared to cost.

Now for the worst part- one of the dresses fit weird on top, so I had to return it. I had to pay another $20 CAD for return shipping, and then when the dress was refunded to me, I was refunded $62 CAD- at an exchange rate of 1.24- so lulus uses a much lower exchange rate when returning items then it does when a customer is purchasing items. How does that make sense?

When all was said and done, it cost me $232 CAD for one dress, one shirt, and one necklace. Canadian customers- you are much better off going to Aritzia, you will think you are paying more but you are actually paying less, and for better quality.

I wish I had listened to the warnings of other reviewers. This website has the worst international process I've ever experienced.

It was my first time ordering form Lulus and I fell in love with the dresses. I ordered a few dresses for my upcoming graduation and when they arrived I tried them on and I didn't fall in love with the dress is as much as I thought I would. I went online to return it which was pretty easy and I ship the next day. A week later I tracked the package to find out it had arrived at the headquarters. I quickly checked my email to see if I got an email to confirm The arrival and I hadn't received anything. I let a few days go by, I kept checking my emails and my bank account to see if I have been refunded I tried emailing but I haven't been contacted. This same thing happened with my second order I placed shortly after my first order, I am currently waiting to be refunded over $200. I don't think I'll ever order from here again.

Can't stand this website! I bought a heels from this, after a long time, about two weeks, I received, OK. But to my surprise after just a couple of wears the side has completely came apart. Then I contact with their customer service, they refuse to do anything! I am very angry! It is a cheater.

Clothing all looks really cheap and poorly made... fabric does not lay right on the body. Sizes are extremely disproportionate; you can be an xs in one dress, small in the next, and medium in the third, and they still may all look bad. Clothing does not form to body the right way, prepare to have to get everything altered. Pictures online with the models are very misrepresentative of the clothing. One good thing is the return process is easy, which is great because I had to return EVERYTHING!

I ordered a pair of block heels that I needed for a wedding over 2 months ago, and my package has not arrived yet. I emailed the company and let them know my package had not arrived in South Africa to which they responded and claimed they had tracked it in South Africa. The tracking system is not efficient. I have contacted all my local courier companies and none of them have my order. The whole experience has been terrible and I'd like a refund because I doubt that my package will arrive.

I was looking for a jumpsuit for a wedding I'm attending this summer. However, I ended up buying two dresses. Once, they arrived, it didn't fit me well so I decided to return them. But, the return process is turning me off. My return arrived to them over a week ago and I'm still waiting for them to send an email once it's "processed". Not to mention I then have to wait another week for the refund to show on my card. Never again, this is my first time ordering from them, and my last time.

I definitely would not recommend Lulus.com! I recently ordered a pair of booties on this website and due to the fact that they did not fit I decided that I would like to return the shoes. Unfortunately, they somehow "forgot" to place the return mailing sticker inside of the box, creating difficulty and inconvenience.

While the site offers nice and different items, I'm now having difficulty fixing their problem. When i ordered a belt called 'Golden Yellow' I received a pastel off yellow color belt that was hideous. I sent back the order (By the way, free shipping for returns only lasts a few days unlike the similar site ModCloth that gives you 30 days) and three weeks later I'm still waiting to receive the funds. I've tried to call them within their business hours five business days in a row with no answer, and now I'm sitting here with the live chat window open waiting for "an operator to be with me shortly" just as I have been for the past two hours. It just shouldn't be this hard to correct their mistake.